Sammie
DIS Legend
- Joined
- Aug 20, 1999
- Messages
- 22,130
Originally posted by DebbieB
I do agree that by offering higher discounts, everyone expects them to be there all the time and at an increasing discount rate.
On my trips in the late 90's, I got a 20% MKC discount (Disney Club) and thought that was great! The codes that are being offered now are much higher than that and are still considered not enough. Moderates at $94, rack $144, is about 35% off. AKL/WL at $139, rack $239 is 42% off.
I know I've said this before, but I think Disney has really dropped the ball on this. By allowing the continous calling without any type of explanation of where the AP rates are is more damaging to them than just saying the codes are the best rates that will be offered. If I were a cm, being customer service oriented, I would be annoyed at getting all these calls and have no answer to give. I know at my job, I don't like saying I have no idea what is going on and have to try to make up some answer (although sometimes it happens) .
I agree completely, but I do think that the percentage of people who are upset about the delays and are calling is still a very small percentage of the total number of calls they receive.
I know for us, it's hard to believe but a huge percentage of Disney's customers do not go to the lengths we all do to be informed.
Sometimes I think they see the Interent regulars as just a small thorn in their side,
