Hi cbird,
I can add to the recommendation of using a disney specialist.
Dreams Unlimited sound great. Just to give you another choice, you could also look into Small World Vacations. You can read about them here on the mousesavers website
http://www.mousesavers.com/travelagent.html and there's a link there to their website. I'm booking my trip through them and they are absolutely wonderful! My TA there got me *exactly* what I wanted yesterday.... Wilderness Lodge 6 nights + POFQ 6 nights at great AP discounts for June 24th to July 6th. I'm thrilled! Both agencies sound wonderful. I am so happy I chose to go this route instead of booking the resort myself. I was able to work all day yesterday and just waited for an email and when it came through, there it was, great discounts, all the work done for me! I was a bit nervous at first but the TA is so nice, always emailing me, she put my mind at ease. The time difference bothered me too and also, the one time I did ring Disney CR a few months back (making an enquiry) the CM there couldn't understand a word I was saying with my Irish accent. LOL!!! I wasn't about to go through that again during the mania of discount day! You get a toll free number from DU and from Small World. Those numbers aren't free when ringing from abroad so the TA at Small World rang me at no charge. Incredibly good customer service. Good luck!