AP Only Info Thread Reservation System /Extensions / Refunds

[Spaceguy55]

I asked this on another thread yesterday but this one seems more active, I'm currently on hold to see if if I can get some help but this may be faster...

I have a question or more about the new Florida Resident Disney Magic Flex Ticket,
I haven't bought anything but a Fl AP in over 10 years so I need some help about this.
I just canceled my Fl silver AP last week and was told I would not get any refund on my down payment and 1 payment before they closed..I bought it on march 4th, so my first question is , is that right?
my 2nd question is, I plan on still going for Labor day weekend, I have a resort res with park days booked and they still show so I think they will work..not sure. I plan on buying that special ticket for 4 days and wanted to know if I only use 2 or 3 days can I apply the balance to a new AP if and when they offer it again?
Or will that all apply towards a new AP ?
I thought I heard something like that on here awhile back.
I also had booked rooms with park days,,about a dozen into Jan , and they all still show even after canceling the rooms a couple months ago..not sure if they will work.
TYIA

 

[mitsukoshi samurai]

Resort park reservations is seperate from ap park reservations

 

[mitsukoshi samurai]

Resort park reservations is seperate from ap park reservations
If the total amount that you paid for your passes exceed the usage value, that excess will be refunded to you

 

[mitsukoshi samurai]

My DIL & I both requested partial cancellations in June, the day our passes showed as extended, but before the full cancellation was announced. Our passes still show the extended dates & we now would like to just keep the extension. She called on Wednesday to see if that is what will happen. The CM saw in her account that she asked for the partial refund & said that request was irreversible. That she is still going to get the partial refund & that they are still “working thru them”. No time frame given.

Son & DIL now have 2 trips planned this year & 2 next with park reservations made with the AP. The extension puts them outside of a renewal window. They’re of course worried about losing park reservations if the extended dates get pulled suddenly. Same for us for our trips next year. How are we supposed to make any plans not knowing if or when our AP will expire?!

it cannot be undone as the refund has already been processed

 

[focusondisney]

it cannot be undone as the refund has already been processed

Nope, that is not the reason for us. Our partial refunds have NOT been processed. And our tickets still show the extended expiration dates. The CM even verified the partial refund hasn’t been done yet, but is still pending. Specially said they are behind & still working on them. It can’t be undone because those are the conditions Disney made. Which we accept. But it is making future trip planning an issue not knowing what our expiration date is or when it will revert to the original date.


But the point of my post was to let the PP know her partial refund may still be done. Lots of us are still waiting for them.

 

[tup1830]

I don't seem to understand if people here can easily come up with the math, the options are fairly limited (price paid, blockout dates, expiration date of the pass, dates of closure), that the agents cannot clearly give out a number for the refund amount. Not only that, but maybe even if there was just a way that there is a refund receipt provided with the calculation. Its not hard, just not being transparent.

 

[Spaceguy55]

Spent an hour on the phone with the AP line then the FL AP monthly line and the Tickets line,
All questions were answered as well as they can for now.
I did get a little more info that I didn't know,
I was told the FL AP monthly refund amount based on some sort of unknown formula as of yet and won't be decided on till maybe Sept.
Another somewhat of a rumor..maybe, is that they plan to start offering some AP's this summer ..we'll see. If they do maybe a discounted version to make up for lack of PH, fireworks..and hours.

 

[dlavender]

I don't seem to understand if people here can easily come up with the math, the options are fairly limited (price paid, blockout dates, expiration date of the pass, dates of closure), that the agents cannot clearly give out a number for the refund amount. Not only that, but maybe even if there was just a way that there is a refund receipt provided with the calculation. Its not hard, just not being transparent.

It's ridiculous.

When you call one of the first things the auto message said was "we will not give you a refund amount"

They have all the info there. My only guess is they don't want to give you a number and then have it be off by a few dollars and then field the calls afterwards?

But it shouldn't be off a few dollars in the first place so I have no idea why the lack of transparency.

 

[Dugette]

It's ridiculous.

When you call one of the first things the auto message said was "we will not give you a refund amount"

They have all the info there. My only guess is they don't want to give you a number and then have it be off by a few dollars and then field the calls afterwards?

But it shouldn't be off a few dollars in the first place so I have no idea why the lack of transparency.

Agree with you both. It just breeds suspicion that they will be doing something unexpected within their calculation. Hope not, but transparency would help a lot.

 

[dlavender]

It's ridiculous.

When you call one of the first things the auto message said was "we will not give you a refund amount"

They have all the info there. My only guess is they don't want to give you a number and then have it be off by a few dollars and then field the calls afterwards?

But it shouldn't be off a few dollars in the first place so I have no idea why the lack of transparency.

Thinking about this a tad more the only other reasonable explanation I can think of is that they house the payment info in a different system and that it's only accessible to another group. So the phone CM doesn't have access to see your downpayment amount (in terms of FL resident monthly payments). Or they don't have access to see that you bought through a third party or that you upgraded other tickets. Or they want to ensure that they have higher level CMs that do the calculations and have time to ensure their accuracy.

That's probably not true, but maybe?

 

[wdw_dine_junkie]

How do they know what you paid, like if you bought vouchers at AAA and didn't activate them for a bit and the prices changed between purchase and activation? Is it somehow attached to the voucher? Seems sophisticated for Disney IT.

 

[SB in KY]

Well I finally got hold of a live person ( actually several of them as I kept getting bounced about, finally ending up with someone on “the escalation team”). Basically they said my request for a partial refund was still pending and the extended dates showing on MDE now would go away when the refund check was issued. Of course at the rate they are going it may be way past the original expiration before they get the refund issued .
they had no explanation for why it was taking so long and I wasn’t convinced they weren’t just feeding me a line to get me off the phone. But we will see I suppose.

 

[dlavender]

How do they know what you paid, like if you bought vouchers at AAA and didn't activate them for a bit and the prices changed between purchase and activation? Is it somehow attached to the voucher? Seems sophisticated for Disney IT.

They have to have that info somewhere but my guess is it’s not in an easily accessible place. That’s why the reluctance on giving out refund amounts possibly.

 

[dlavender]

Well I finally got hold of a live person ( actually several of them as I kept getting bounced about, finally ending up with someone on “the escalation team”). Basically they said my request for a partial refund was still pending and the extended dates showing on MDE now would go away when the refund check was issued. Of course at the rate they are going it may be way past the original expiration before they get the refund issued .
they had no explanation for why it was taking so long and I wasn’t convinced they weren’t just feeding me a line to get me off the phone. But we will see I suppose.

I don’t get it. They were the ones that came out like 3 months ago and said they were proactively refunding monthly payments made in March. How is that still pending, for example?

 

[hayesdvc]

I cancelled our annual passes on line using the email I received. Based on the instructions, it said once cancelled the pass would be good through I believe August 14. Our passes originally expires in December and were bumped out the extra month (we opted for the refund for the days the parks were closed and have received this refund check for each of our passes).
Currently our passes still show in MDE the expiration date of January 2021 instead of now being expired.
I am concerned that my cancellation request was not processed.
Thoughts?

 

[Runnsally]

I cancelled our annual passes on line using the email I received. Based on the instructions, it said once cancelled the pass would be good through I believe August 14. Our passes originally expires in December and were bumped out the extra month (we opted for the refund for the days the parks were closed and have received this refund check for each of our passes).
Currently our passes still show in MDE the expiration date of January 2021 instead of now being expired.
I am concerned that my cancellation request was not processed.
Thoughts?

I wouldn’t worry about it. I’m in exactly the same boat. I suspect we’ll see the APs drop off MDE in the next couple of days.

 

[n2mm]

I wouldn’t worry about it. I’m in exactly the same boat. I suspect we’ll see the APs drop off MDE in the next couple of days.

after dealing with this since April, I can say, as long as your pass is showing in MDE, do not bother looking for a refund yet. Between myself & daughter. We only saw refunds after our passes disappeared from MDE. My daughter is still waiting on 1 refund, paid with a gift card and the email said it could take 6-8 weeks. It’s been 5 weeks now. I’m waiting for 2 refunds, but both are still on my husbands account. Once my ticket disappeared from mde, my refund came in the mail weeks later. I paid with cc & gc. Just my observation on the process.

 

[floridaman]

after dealing with this since April, I can say, as long as your pass is showing in MDE, do not bother looking for a refund yet. Between myself & daughter. We only saw refunds after our passes disappeared from MDE. My daughter is still waiting on 1 refund, paid with a gift card and the email said it could take 6-8 weeks. It’s been 5 weeks now. I’m waiting for 2 refunds, but both are still on my husbands account. Once my ticket disappeared from mde, my refund came in the mail weeks later. I paid with cc & gc. Just my observation on the process.

I mentioned this above, I canceled earlier in July. I was refunded by mid-July. MDE still showed active annual pass, which matched the Disney letter which said passes are active thru Aug 11. FYI: I used my pass to visit WDW after the refund and before Aug 11 *it worked fine.* The whole time the pass was still active in MDE (with my future expiration date). Now, Aug 15, MDE still shows active pass and I’ve got a trip planned over the next month. I’ll post back if the pass still works.

 

[mitsukoshi samurai]

I mentioned this above, I canceled earlier in July. I was refunded by mid-July. MDE still showed active annual pass, which matched the Disney letter which said passes are active thru Aug 11. FYI: I used my pass to visit WDW after the refund and before Aug 11 *it worked fine.* The whole time the pass was still active in MDE (with my future expiration date). Now, Aug 15, MDE still shows active pass and I’ve got a trip planned over the next month. I’ll post back if the pass still works.

That would be a breach of contract

 

[n2mm]

I mentioned this above, I canceled earlier in July. I was refunded by mid-July. MDE still showed active annual pass, which matched the Disney letter which said passes are active thru Aug 11. FYI: I used my pass to visit WDW after the refund and before Aug 11 *it worked fine.* The whole time the pass was still active in MDE (with my future expiration date). Now, Aug 15, MDE still shows active pass and I’ve got a trip planned over the next month. I’ll post back if the pass still works.

ok, now its stranger. Are you a monthly payment passholder? Our passes were paid in full DVC gold.