AP Only Info Thread Reservation System /Extensions / Refunds

[DisneyHomework]

Just updating for those looking for experiences with refunds- obviously the issue being no 2 experiences have been the same. We activated late December 2019, are extended till end of April. The cast member was no nonsense very confident in the process (passholder line, 30 min hold, 9am EST).
I explained that I understand they aren’t giving out calculations of refunds and wasn’t holding that against the messenger, and that I had a rough calculation in mind. He said they literally had no idea. I said my pass is an upgraded hopper, can you at least confirm they aren’t partially refunding my upgraded amount, that it should be based on the full value/total I paid. He totally understood the question and agreed with me that it should be that way, but could not confirm that to be the case.

At this point my hope is that Disney does this right, for such loyal guests. I remain concerned that the refund amounts will not be as simple as value/365 etc.
1- if it was that simple, they would publish it.
2- they are very overt to explain none of these refunds will process until weeks after the decision period has ended (so no line of sight to the outcome until it’s too
3- they read you a disclosure reiterating that you cannot change your mind (when you get a lowball refund).
4- they are open. They contractually really don’t have to offer the option, so i think they feel pretty confident that while it would tick off a lot of people, it wouldn’t cause damages they feel compelled to remedy.

Obviously my hope is that it’s just straight forward and that I’m buying a new pass to use when we feel safe returning, ASAP!

Just sharing my experience. Easy refund process, now we wait!

 

[n2mm]

Are you still waiting? I have 3 DVC Gold passes where I requested the partial refund for closure period (in early May, I think?) then the full refund, and I was expecting to see the partial by now. I'm trying to decide if I call or not. I have the email, and they were Gold passes bought directly from Disney. You'd think they'd have finished processing the partials by now, no?? The CM even confirmed that I was getting the partial when I called to do the full cancellation.

yes, I’m still waiting. Nothing yet. Everything I bought was a combo payment with cc and gift cards or Disney visa rewards card. My daughter got 3 out of 4 deposited. The only one she didn’t get was the only one that was a combo payment. I saw on FB yesterday someone posted she got her refunds finally via checks, but came weeks apart. I’m guessing we’re waiting on checks, but can’t be sure. I’m so tire of dealing with it.

 

[DavidNYC]

They contractually really don’t have to offer the option, so i think they feel pretty confident that while it would tick off a lot of people, it wouldn’t cause damages they feel compelled to remedy.

Legally - it's not that simple. Disclaimers only go so far and you still have to be given substantially what you bargained for. I don't think it's a stretch to say that that changes made are so drastic so as to require Disney to allow AP holders to request a refund. Disclaimers do not allow one side to unilaterally and materially change a contract. I don't see how these changes are not material - in fact - I'd be fairly certain that their lawyers told them that they absolutely do need to offer a refund option with the attendance restrictions they've put in place and the remove of benefits like hopping.

 

[CvilleDiane]

yes, I’m still waiting. Nothing yet. Everything I bought was a combo payment with cc and gift cards or Disney visa rewards card. My daughter got 3 out of 4 deposited. The only one she didn’t get was the only one that was a combo payment. I saw on FB yesterday someone posted she got her refunds finally via checks, but came weeks apart. I’m guessing we’re waiting on checks, but can’t be sure. I’m so tire of dealing with it.

Do you know if the person getting checks got the email that it was processing? I still haven’t gotten that for the partial refund yet, even though I have phone confirmation that it will happen

 

[SEEING THE SIGHTS]

So... what was the result of those 4 hours? Did they tell you what the amount would be for those two passes or did you eventually accept that they wouldn’t tell you?

Well you ask what the result was........ no they did not tell me the amount of my refund as the cast member did not know or had no way of getting this info for me.
But as a good Disney Family,as many of us are. We have spent $75,000 to $100,000 over the last 33 years on WDW trips I feel I should have been given this amount.
I hope this works out for the good. Yes I like WDW but this is so wrong

 

[n2mm]

Do you know if the person getting checks got the email that it was processing? I still haven’t gotten that for the partial refund yet, even though I have phone confirmation that it will happen

my daughter got the processed email. I did not. No word on the person getting checks. my daughter has 1 missing refund, so we are watching that because it’s a child, so we don’t know who’s address it’s coming to, since I paid for it.

 

[CvilleDiane]

my daughter got the processed email. I did not. No word on the person getting checks. my daughter has 1 missing refund, so we are watching that because it’s a child, so we don’t know who’s address it’s coming to, since I paid for it.

Thanks for the info! Just knowing people are starting to get checks is probably good progress.

 

[AlderaanWasAnInsideJob]

Sharing my experience here as well...

Type of pass: Non FL resident platinum pass (x2)
Original expiration: 01/26/2021
New Expiration: 06/22/2021
Type of refund: Originally requested partial, recently responded to an email requesting cancellation. $162.37 (x2) issued 07/16/2020

None of this really makes sense to me. I originally called VIPassholder line and the cast member successfully processed the partial refund request in lieu of pass extension. I was told at that time they didn't know what the amounts would be, but a cast member would call back before the refund was issued to explain the amount and verify the payment method (this never happened). I recently received an email explaining the full cancellation option which included a link to set your preference (the additional one month extension or AP cancellation). I picked cancellation, but it was not clear if that applied to both APs on my account. We upgraded our tickets to APs in January using ticket bridging, so only about half of the AP amount was actually charged directly by Disney. I'm wondering if this will have an affect on the refundable amount (does anyone know?), and also has something to do with the new expiration dates? I'm planning to call VIPassholder again and clarify this situation.

 

[AlderaanWasAnInsideJob]

Hi all! This thread had been an invaluable resource, so I wanted to report back. We are platinum AP holders, paid in full, from Canada. My dh has a My Disney Experience account, and both of our AP's are linked to it.

A couple weeks ago, he received 1 email that had a link for cancelling. However, there was no name in the email, so we had no idea whose AP we were cancelling by clicking it. After clicking, we did get a confirmation email, but again, no name. I emailed Disney, and got a response a week later. She said that BOTH of us should have received separate cancel emails. Since we only got 1, only 1 of the passes had been cancelled. We had to call to cancel the other one.

We did that tonight. We only waited 45 minutes to get through. The CM went ahead and cancelled both passes. He couldn't tell which pass had been cancelled through the email, so he just processed both. We have since received a confirmation email, but just like the first one two weeks ago, no specific names are mentioned. Hopefully it went through ok!!

Good luck, everyone!

Thank you for this! I'm on the phone right now because we're in the same situation.

 

[AlderaanWasAnInsideJob]

Hi all! This thread had been an invaluable resource, so I wanted to report back. We are platinum AP holders, paid in full, from Canada. My dh has a My Disney Experience account, and both of our AP's are linked to it.

A couple weeks ago, he received 1 email that had a link for cancelling. However, there was no name in the email, so we had no idea whose AP we were cancelling by clicking it. After clicking, we did get a confirmation email, but again, no name. I emailed Disney, and got a response a week later. She said that BOTH of us should have received separate cancel emails. Since we only got 1, only 1 of the passes had been cancelled. We had to call to cancel the other one.

We did that tonight. We only waited 45 minutes to get through. The CM went ahead and cancelled both passes. He couldn't tell which pass had been cancelled through the email, so he just processed both. We have since received a confirmation email, but just like the first one two weeks ago, no specific names are mentioned. Hopefully it went through ok!!

Good luck, everyone!

Just got off the phone. The wait time was very short. The first CM offered to provide an automatic callback as a transfer over to the credit department. They mentioned it would be a 50 minute wait, but I received the callback literally seconds after hanging up with the first CM. They confirmed that the cancellation indeed only processed for one of the APs, so good thing I called to confirm as they put the second one through right away.

 

[Troy Hammond]

Just updating for those looking for experiences with refunds- obviously the issue being no 2 experiences have been the same. We activated late December 2019, are extended till end of April. The cast member was no nonsense very confident in the process (passholder line, 30 min hold, 9am EST).
I explained that I understand they aren’t giving out calculations of refunds and wasn’t holding that against the messenger, and that I had a rough calculation in mind. He said they literally had no idea. I said my pass is an upgraded hopper, can you at least confirm they aren’t partially refunding my upgraded amount, that it should be based on the full value/total I paid. He totally understood the question and agreed with me that it should be that way, but could not confirm that to be the case.

At this point my hope is that Disney does this right, for such loyal guests. I remain concerned that the refund amounts will not be as simple as value/365 etc.
1- if it was that simple, they would publish it.
2- they are very overt to explain none of these refunds will process until weeks after the decision period has ended (so no line of sight to the outcome until it’s too
3- they read you a disclosure reiterating that you cannot change your mind (when you get a lowball refund).
4- they are open. They contractually really don’t have to offer the option, so i think they feel pretty confident that while it would tick off a lot of people, it wouldn’t cause damages they feel compelled to remedy.

Obviously my hope is that it’s just straight forward and that I’m buying a new pass to use when we feel safe returning, ASAP!

Just sharing my experience. Easy refund process, now we wait!

Just a thought. They stopped charging monthly Passholders (or refunded them) during the closure period. Monthly payment folks can opt. to cancel as well with no additional charges (refund for July if they were charged). That means the monthly payment folks only ended up paying for the time period

 

[JFox]

Like a scene from "The Box" I finally pushed the button and canceled my AP. Printed EVERYTHING. Waiting for the confirmation email. I did not get an option to select the refund method but would prefer a check versus the original form of payment.

This is what I estimate the refund may be.
Gold AP
Purchased January 12, 2020 $744.44
New expiration date including the 117 days: May 9, 2021. (The additional 30 days have also been applied even though I did not request.)
July 11, 2020-May 9, 2021= 303 days
$744.44/365= $2.04
$2.04×303= $617.99

 

[FinallyFL]

Just a thought. They stopped charging monthly Passholders (or refunded them) during the closure period. Monthly payment folks can opt. to cancel as well with no additional charges (refund for July if they were charged). That means the monthly payment folks only ended up paying for the time period

Not really. The down payment and first monthly payment occur within days of each other so that's about 25% of the cost right there. Also payment starts when the voucher is purchased regardless of when the pass is activated. I had paid for over 50% of my daughter's ticket befor she entered the parks. Her pass originally expired Jan 10, 2021 but the payments would end in early October.

 

[JOLT]

Like a scene from "The Box" I finally pushed the button and canceled my AP. Printed EVERYTHING. Waiting for the confirmation email. I did not get an option to select the refund method but would prefer a check versus the original form of payment.

This is what I estimate the refund may be.
Gold AP
Purchased January 12, 2020 $744.44
New expiration date including the 117 days: May 9, 2021. (The additional 30 days have also been applied even though I did not request.)
July 11, 2020-May 9, 2021= 303 days
$744.44/365= $2.04
$2.04×303= $617.99

I could be wrong but I thought Disney was not refunding for blackout dates? Maybe that's why its not so cut and dry? is it
744.44/365 x (number of days left - black out)
744.44/365 x number of days left
744.44/(365- black out) x (number of days left - black out)

 

[JFox]

I could be wrong but I thought Disney was not refunding for blackout dates? Maybe that's why its not so cut and dry? is it
744.44/365 x (number of days left - black out)
744.44/365 x number of days left
744.44/(365- black out) x (number of days left - black out)

No one really knows or will until September. That was my guess.

 

[Troy Hammond]

I know that some of us are concerned how Disney will calcuate the refund for paid in full canceled APs. Disney continues to say the refund is based on "remaining access days" from 7/11 through expiration as extended. In order to calculate the refund the question becomes what is the value a "remaining access day?" I think most folks agree the calculation should be the price paid for the pass, multiplied by the number of days in the year = the value of a remaining access day, multipled by the number of days remaining on your pass (one month extension would not apply). The only caveat might be for those who have a pass with block-out days...those days will likely be substrated from the number of days remaining on your pass when calculating the refund.

Admittedly I've been a little nervous that Disney will not use the above formula when calculating the refund however I was thinking...the way that Disney is treating cancelation for monthly payment APs probably reflects on the way they'll calculate the refund for canceled paid in full APs. Disney stopped charging monthly passholders (or refunded them for any payments made after the closure). Monthly payment folks can opt. to cancel just like paid in full folks with no additional charges beyond the closure date (refund for July if they were charged). In short, the monthly payment folks only paid for the time period before the closure and limitations were placed on APs. Because Disney is not charging monthlty folks after the park closure and letting them walk away with no additional payments means that Disney will likely use the calculation that I noted above to refund canceled paid in full APs. I don't see how they can treat monthly payment and paid in full folks different. Stoping payments for monthly folks once the parks closed is the same as fully refunding paid in full folks 7/11 though the expiration of their pass (minus the extra one month). Because of this comparison I don't see Disney making up a random dollar amount for the value of a "remaining access day" other than maybe eliminating the number of block-out days.

I'm guessing one of the reasons we're not getting the cancelation calculation when calling is because Disney doesn't want non-accounting Cast Members discussing/calculating refunds with callers.

Am I not thinking about this correctly?

 

[CvilleDiane]

No one really knows or will until September. That was my guess.

You could check with someone who has gotten a refund for the closure. That included black out dates for Gold, and I imagine the process will be the same.

 

[Disneyhanna]

I’m guessing this has been said before but just posting my experience!

I cancelled my platinum pass using my custom email link. I originally paid with a $1000 gift card and the remainder on a credit card. I called the AP line and waited about 15 minutes a little under an hour ago, and the CM clarified that they will be sending refunds as checks, even though I paid with a gift card. He specifically said it was so people could have the funds back due to COVID, rather than have the funds tied to another gift card. (He mentioned the typical pre-COVID course of action for something like this would have been to send a new e-gift card via email.) I have a different shipping and billing address so he recommended updating them to the address I want the check sent to, to avoid any confusion in the system, even though it should default to your shipping address on MDE.

 

[SEEING THE SIGHTS]

I know that some of us are concerned how Disney will calcuate the refund for paid in full canceled APs. Disney continues to say the refund is based on "remaining access days" from 7/11 through expiration as extended. In order to calculate the refund the question becomes what is the value a "remaining access day?" I think most folks agree the calculation should be the price paid for the pass, multiplied by the number of days in the year = the value of a remaining access day, multipled by the number of days remaining on your pass (one month extension would not apply). The only caveat might be for those who have a pass with block-out days...those days will likely be substrated from the number of days remaining on your pass when calculating the refund.

Admittedly I've been a little nervous that Disney will not use the above formula when calculating the refund however I was thinking...the way that Disney is treating cancelation for monthly payment APs probably reflects on the way they'll calculate the refund for canceled paid in full APs. Disney stopped charging monthly passholders (or refunded them for any payments made after the closure). Monthly payment folks can opt. to cancel just like paid in full folks with no additional charges beyond the closure date (refund for July if they were charged). In short, the monthly payment folks only paid for the time period before the closure and limitations were placed on APs. Because Disney is not charging monthlty folks after the park closure and letting them walk away with no additional payments means that Disney will likely use the calculation that I noted above to refund canceled paid in full APs. I don't see how they can treat monthly payment and paid in full folks different. Stoping payments for monthly folks once the parks closed is the same as fully refunding paid in full folks 7/11 though the expiration of their pass (minus the extra one month). Because of this comparison I don't see Disney making up a random dollar amount for the value of a "remaining access day" other than maybe eliminating the number of block-out days.

I'm guessing one of the reasons we're not getting the cancelation calculation when calling is because Disney doesn't want non-accounting Cast Members discussing/calculating refunds with callers.

Am I not thinking about this correctly?

Wow, I like and understand the way you think sounds good hope your right time will tell

 

[Rockbro]

In terms of park reservations, this truly is infuriating. Annual pass holders are being treated as bottom of the barrel. Blocked out of every park except for Epcot until September. Why are theme park ticket holders getting priority? I can understand resort guests, but correct me if I'm wrong... annual passes are theme park tickets.

Essentially, I paid for an annual pass with only 3 weeks of blockouts, but I'm now losing value to my ticket because I'm incurring additional.

I don't think we'll be renewing.