DisneyHomework
Mouseketeer
- Joined
- Nov 8, 2008
- Messages
- 276
Just updating for those looking for experiences with refunds- obviously the issue being no 2 experiences have been the same. We activated late December 2019, are extended till end of April. The cast member was no nonsense very confident in the process (passholder line, 30 min hold, 9am EST).
I explained that I understand they aren’t giving out calculations of refunds and wasn’t holding that against the messenger, and that I had a rough calculation in mind. He said they literally had no idea. I said my pass is an upgraded hopper, can you at least confirm they aren’t partially refunding my upgraded amount, that it should be based on the full value/total I paid. He totally understood the question and agreed with me that it should be that way, but could not confirm that to be the case.
At this point my hope is that Disney does this right, for such loyal guests. I remain concerned that the refund amounts will not be as simple as value/365 etc.
1- if it was that simple, they would publish it.
2- they are very overt to explain none of these refunds will process until weeks after the decision period has ended (so no line of sight to the outcome until it’s too
3- they read you a disclosure reiterating that you cannot change your mind (when you get a lowball refund).
4- they are open. They contractually really don’t have to offer the option, so i think they feel pretty confident that while it would tick off a lot of people, it wouldn’t cause damages they feel compelled to remedy.
Obviously my hope is that it’s just straight forward and that I’m buying a new pass to use when we feel safe returning, ASAP!
Just sharing my experience. Easy refund process, now we wait!
I explained that I understand they aren’t giving out calculations of refunds and wasn’t holding that against the messenger, and that I had a rough calculation in mind. He said they literally had no idea. I said my pass is an upgraded hopper, can you at least confirm they aren’t partially refunding my upgraded amount, that it should be based on the full value/total I paid. He totally understood the question and agreed with me that it should be that way, but could not confirm that to be the case.
At this point my hope is that Disney does this right, for such loyal guests. I remain concerned that the refund amounts will not be as simple as value/365 etc.
1- if it was that simple, they would publish it.
2- they are very overt to explain none of these refunds will process until weeks after the decision period has ended (so no line of sight to the outcome until it’s too
3- they read you a disclosure reiterating that you cannot change your mind (when you get a lowball refund).
4- they are open. They contractually really don’t have to offer the option, so i think they feel pretty confident that while it would tick off a lot of people, it wouldn’t cause damages they feel compelled to remedy.
Obviously my hope is that it’s just straight forward and that I’m buying a new pass to use when we feel safe returning, ASAP!
Just sharing my experience. Easy refund process, now we wait!