AP Only Info Thread Reservation System /Extensions / Refunds

[Eastern]

Any body cancelled their APs outright

I called the AP help desk on 5/7 and requested a refund of unused days as the pass expired before the planned reopening. Several days ago, I called again as I had heard the rumor that passes might be extended during the one park per day period. I would prefer that, as it would possibly coincide with a future trip. I was told that once a refund was requested, it could not be changed. I have not heard anything further about the pass.

 

[tjm236]

I called the AP help desk on 5/7 and requested a refund of unused days as the pass expired before the planned reopening. Several days ago, I called again as I had heard the rumor that passes might be extended during the one park per day period. I would prefer that, as it would possibly coincide with a future trip. I was told that once a refund was requested, it could not be changed. I have not heard anything further about the pass.

This is where I have to call BS on Disney. You're telling me a multi-billion dollar company can't undo something as simple as changing whether someone gets a refund or extension on a pass? Now, granted, IT is one of the weakest links of Disney. But still, there are ways to undo it, even if it means figuring out a way to reissue a pass with less than 1 year on it (I'm assuming they can do this if they have the flexibility to change the expiration dates as they're discussing).

Does anything specify in writing that once a selection is made, it can't be changed? It's not in the main section of the website where the refund option is mentioned. You would think they would make it clearer that it couldn't be changed.

I also think there's a huge difference if Disney does as they said they were going to (extend passes for the period of closure) and someone changes their mind vs Disney changing the policy to extend passes further because the features that were purchased wouldn't be available during the initial opening (park hopping for example). If the parks reopen when they're supposed to, it doesn't make sense for us to get an extension for the closure period. If passes are extended a few more months, it might make sense for us. How can we be held to a decision that was made based on their policy if they change the policy?

 

[yulilin3]

Once the reservation system opens up or when we get info on it, I will try and get the info as fast as I can out (if I'm home ) but please share if you see it first.
Also please do not open another thread like
AP reservation open
Once it opens I'll come and change the title of this thread
Thanks

 

[e_yerger]

I just wanted to throw my hat in the ring with the refund/phone CM situation. I'm sorry if anything like this was already covered, but I figured it would help someone.

I called today to ask for a refund rather than the extension. I have (had? ) a platinum AP. I paid $808.34 for my pass (it was an upgrade completed in March 2019).
My pass expired May 17th, so I have 64 days that I will be refunded for.
I asked if the refund would be prorated for the amount of day the parks is closed - yes.
I asked if it would include tax, or be the before tax price - she said no one has asked her that question before, but she said the language they received was "refund for the cost charged", so I'm taking that as post-tax.
So this would be:
($808.34/365) x 64 = $141.74 refund

I asked how the refund would be delivered. She said it would be issued back to method of payment. I asked her what would happen if we didn't have that method anymore. She said the following:
Disney will send an email out prior to issuing the refund saying "a refund of x dollars will be issued to x method of payment". At that point we can reach out dispute the method of payment and request a gift card, check, or electronic transfer to a banking account etc. She also said that Disney will attempt to refund to the method. If it's returned, they will reach out to us to let us know that the refund was rejected by the institute and we can choose the refund method.

 

[Rosanne]

I'm going to copy/paste what I wrote about my phone experience today that I already wrote about on the rumors/news board.

I'm in from a loop on my run and then will be back out for the next loop then back again. So will be back in about 20 minutes.

So, my main source of stress about my trip in 29 days has been that I don't know if my daughter's AP that would have expired on April 13th was going to be processed in time to make park reservations. It has been driving me mad as we have one week where we can go somewhere and my girls' first choice is Disney even with restrictions but definitely with access to the parks (which is why we moved our time to July 15-19) but if DD19's AP can't get her into the parks then it's pointless.

Anyway...

I just got off the phone with a CM who was quite relaxed and seemed to know what she was talking about. She asked if DD's pass was paid in full and I said yes.

I told her about my concerns and she said that the APs that would have expired during the closure but will be extended due to the closure would be available to us before the reservation system goes live so we would be able to make park reservations with her AP.

She seemed confident about the information and said they were working on getting the APs loaded. She could definitely see my daughter's AP and the prior date of expiration, etc.

She was confident we would be able to reserve hers along with ours without a problem.

I know it's a phone CM but she seemed comfortable with her information.

 

[Avery&Todd]

ummm....can someone confirm that I'm not going crazy.....

BUT...

on MDE I can go under "tickets" and it's letting me get to the end to PURCHASE new APs.......like PLATINUM!

I dont need to actually buy them since we already have valid passes but does anyone else see this?????

 

[n2mm]

ummm....can someone confirm that I'm not going crazy.....

BUT...

on MDE I can go under "tickets" and it's letting me get to the end to PURCHASE new APs.......like PLATINUM!

I dont need to actually buy them since we already have valid passes but does anyone else see this?????

you’re a dvc member? We can still buy APs, that’s never changed. We can even renew, but you have to call MS

 

[yulilin3]

ummm....can someone confirm that I'm not going crazy.....

BUT...

on MDE I can go under "tickets" and it's letting me get to the end to PURCHASE new APs.......like PLATINUM!

I dont need to actually buy them since we already have valid passes but does anyone else see this?????

people have reported being able to buy aps

 

[Avery&Todd]

you’re a dvc member? We can still buy APs, that’s never changed. We can even renew, but you have to call MS

YES - I just thought that it's been closed to buy tickets since the shutdown...

I guess I got excited over nothing...

 

[FinnFogg]

Not sure if this has already been posted elsewhere, but Hong Kong Disneyland (which has implemented and opened their reservation system) has now announced that they are extending annual passes for the closure period less blackout days plus an additional 30 days (unlike
Shanghai Disney, which has extended annual passes through the “reservation system” period).

 

[elgerber]

Not sure if this has already been posted elsewhere, but Hong Kong Disneyland (which has implemented and opened their reservation system) has now announced that they are extending annual passes for the closure period less blackout days plus an additional 30 days (unlike
Shanghai Disney, which has extended annual passes through the “reservation system” period).

I would be ok with that.

 

[n2mm]

YES - I just thought that it's been closed to buy tickets since the shutdown...

I guess I got excited over nothing...

its all good. We’re all looking for a glimmer of hope on the horizon. Everyday the news around us is so hard, it’s all pretty overwhelming. Planning a future trip gives me much needed peace.

 

[dnw25]

I realize this may be slightly off topic but has anyone truly had luck with getting more than the closure/partial refund amount? Our platinum passes expire November 30. We 'used' them November 30 - mid March. So I would be looking for mid March to end of November on three passes to be refunded.

flying, lack of resort discounts, park reservations, no park hopping, rising number of covid cases in FL (and elsewhere) and now the NBA likely bumping us from our 'home' resort. I just want to be done with Disney and want a refund on the remainder of our passes. I get that, I'll walk.

Anyone had any luck?

 

[soniam]

ummm....can someone confirm that I'm not going crazy.....

BUT...

on MDE I can go under "tickets" and it's letting me get to the end to PURCHASE new APs.......like PLATINUM!

I dont need to actually buy them since we already have valid passes but does anyone else see this?????

Anyone has been able to buy APs this entire time. It might be an option for those without tickets but a hotel stay, but who knows what the park reservation restrictions will be.

 

[kmorlock]

Once the reservation system opens up or when we get info on it, I will try and get the info as fast as I can out (if I'm home ) but please share if you see it first.
Also please do not open another thread like
AP reservation open
Once it opens I'll come and change the title of this thread
Thanks

Is this the main AP thread that we should look to for your updates?

 

[yulilin3]

Is this the main AP thread that we should look to for your updates?

Yes, once the system opens I'll add it to the title

 

[thanxfornoticin]

Not sure if this has already been posted elsewhere, but Hong Kong Disneyland (which has implemented and opened their reservation system) has now announced that they are extending annual passes for the closure period less blackout days plus an additional 30 days (unlike
Shanghai Disney, which has extended annual passes through the “reservation system” period).

Thanks for the info. I had not seen this. So at this point, Shanghai is doing it one way, Hong Kong another, and likely WDW yet another. The lack of info and lack of consistency is a bit frustrating at times - although I do understand how WDW is a way different situation due to the 4 parks and the size of the resort. But it's still tough to get a feel for what they're doing.

 

[kmorlock]

Yes, once the system opens I'll add it to the title

Thank you very much!

 

[lhall7]

Well I knew I should have waited. I am now concerned. We have 2 Plat APs that expire November 25. I already messed up with my daughter's ticket and did get a refund issued for it but that was before I knew they were extending tickets until 2021 (when we plan to return). No big deal. But I did already call and request refund about a month ago for our APs thinking they would only be extended for the time the park is actually closed. IF they do extend them past that, then I don't think it is fair to not allow us to reverse that decision for the refund, but that isn't the same information that I had when I made that request. Thoughts? Should I call them back?

 

[dnw25]

Well I knew I should have waited. I am now concerned. We have 2 Plat APs that expire November 25. I already messed up with my daughter's ticket and did get a refund issued for it but that was before I knew they were extending tickets until 2021 (when we plan to return). No big deal. But I did already call and request refund about a month ago for our APs thinking they would only be extended for the time the park is actually closed. IF they do extend them past that, then I don't think it is fair to not allow us to reverse that decision for the refund, but that isn't the same information that I had when I made that request. Thoughts? Should I call them back?

Where are you getting this info? They extended longer than closure? Ours expire November 30 which I assume would take us to March 30. big assumption. I actually got want a refund for remainder of year.....