Disney is...interesting. I got $265 back more than I even spent on my pass AND I was in the parks for a week. I was thinking the refund for my friend's check might have been included in mine (since I bought it at the same time as mine with the same card), but she got a check the next day. She also got back an extra $265.
I'm obviously not complaining, but they definitely have no idea what they are doing.
I agree, they sure don’t. My extended family has 3 instances that prove it.
My DH & I paid about 650 each for platinum renewals last December. We asked for the partial 117 day refund. Our APs already showed the extension in MDE. We eventually got checks for about $324 each. That would have been right is we had paid full price, but was more than I expected for what we paid. My APs in MDE still show the 117 day extension.
My relative called about a month ago because they hadn’t gotten their partial refund yet. Their APs show the 117 day extension. Told no record of their request but she had date, time & CM she requested it from. Eventually told they would process the partial refund. She was also told there is no way to rescind the extension once it is applied. So the extended AP date will stand even if you get the partial refund. Which explains why my APs still have the extension. They are still waiting for the refund checks.
Another relative requested the cancellation refunds. They have platinum passes, activated last December. They had 5 adults on their account. They were originally told 2 of them never activated their APs. They were there for a week in the parks for 8 days, all together pretty much the whole time. They did activate them separately tho. Their MDE account actually showed the 2 people with AP vouchers. No one could explain how they got in a park all week with no valid ticket. But last week 4 of them got refund checks. 2 of them were for about $800, the other 2 were 580. No idea why the difference in refund. But they now have 2 unactivated vouchers in their account, with enough refunded to make a good dent in their trip in March.