AP Only Info Thread Reservation System /Extensions / Refunds

[maccagerl]

Based on my understanding of PP’s confirmation email:
If you look in the MDE app, your AP should have a new expiration date; it should have been extended by the 117 days that the parks were closed. You should get refund for July 11 (the date the parks reopened) through the new (extended) expiration date.

If you count the days, it should be the same as:
Number of days from July 11 (the date the parks reopened) to your original expiration date
plus the 117 days that the parks were closed.

Don’t ask me how it works if you upgraded from a park hopper or have any other complicated situation. I hate math.

My AP in MDE has the same expiration date, nothing was added to it.

 

[maccagerl]

Your original exp date should reflect being extended and then they calculate from July to the new exp date for the refund.

My orig date was Mar 1 and it was extended to 6/27.
I can see that via the app.

My original date has not been extended .

 

[maccagerl]

You should've gotten a refund already for the closure but if not, they will issue you a refund retroactively.

"Any payments made between July 11, 2020 and August 11, 2020 will be retroactively refunded. If you made a payment between March 14, 2020 through April 4, 2020 that was not already refunded, that payment will also be retroactively refunded. Refunds to original form of payment can be expected by mid- to late September. Refunds may take up to an additional month to receive if original form of payment is not available. "

I am an out of state AP holder with no monthly payments. I paid in full when I renewed.

 

[Monykalyn]

This is exactly our scenario! A couple of pages back you can see my documentation from my extremely unsuccessful chat trying to find out the calculation method. It sure would be nice to be able to make an informed decision!

Anyone confirm refund through extension expiration?

In same boat as many (pass activated from sam's club voucher in January for on platinum pass (PIF) and one from upgraded hopper ticket (Same January date PIF). Both our passes reflect new extension dates (May 2021) but not the "extra" one month.
I actually wish they'd give us the option of pausing the pass until I am ready to come back. I don't even need the extension days-just give me the option to pause from day parks were closed until I choose to come back - So if it's not til June of next year I have ~9 months left on my pass to use from that "re-activation" date. They can then keep my $$ until then.


As it is I'm so aggravated I'll opt for the full prorated refund and it will likely be many years before I WANT to go back (the way they treated DCP prompted a strongly worded email and I got a phone call out of that) and now this. I LOVE Disney but this...

In contrast Universal was easy! And I will continue to renew with them as their customer service has always been excellent. And far far far far less aggravation and planning. Can't wait for their third park.

I've worked in hospitals as they've switched to electronic medical record, have had the company doing the system lose the form we needed for my department 5(!) times (only got fixed when we finally ran out of patience TWELVE months later and got CEO involved) and it was STILL less aggravating and confusing than this - and I witnessed one doctor actually pick up a computer monitor-yank cord out and toss into a trash can after which he stomped off LOL.

 

[DisneyHomework]

So others are still waiting on the email right? I don’t have one yet.

 

[DisneyHomework]

This is exactly our scenario! A couple of pages back you can see my documentation from my extremely unsuccessful chat trying to find out the calculation method. It sure would be nice to be able to make an informed decision!

That chat was unreal. Literally inconceivable.

 

[Jennifer Harris]

For those that went through the link to request a refund... Does the process allow you to enter which passes you want a refund for? I just spent 3 hours holding and talking to a CM who assured me she could not help me over the phone, but that the link will allow me to input which passes from my family to cancel. I only want to cancel 2 of 4 renewal certificates that have not yet been used/activated.

 

[FinnFogg]

So others are still waiting on the email right? I don’t have one yet.

I’m still waiting...Gold pass holder (DVC) located in Canada.

 

[disneypharm]

Since I just received the email about AP options, can someone confirm this again, please?
We just received $383 for a Platinum AP (paid about $1100 in Nov 2019). $383 seems to be for 117 days of closure period (for 4 months = about $95 per month).
Just received the email and I picked the cancellation option (pass expires on Nov 2012). Does it really mean that we will get 4 more months of refund?
DH thinks that we are done and will not receive anymore $$!

 

[GM24]

I just got off the phone (was on hold for two hours) with a cast member. I was told that all passholders 18 years and older would be getting their own individual emails where they would choose to extend or cancel their APs. She also said that we would get a check for the closure months of March through July and a check for the canceled months of July 11 - December 9 (date our APs expire). She wasn't clear as to whether or not my husband and I would get separate checks for each period (March - July and July - December).

 

[shoreward]

So others are still waiting on the email right? I don’t have one yet.

Still waiting, as well. I've never received any AP emails, even after calling in for years about the issue and always being told that my problem was being "escalated."

The only Disney emails I receive are resort confirmations, though I've gone through the communication preferences with CMs so many times. They always confirm that my preferences are correctly indicated and can't see anything wrong.

 

[savemycamera]

Still waiting, as well. I've never received any AP emails, even after calling in for years about the issue and always being told that my problem was being "escalated."

The only Disney emails I receive are resort confirmations, though I've gone through the communication preferences with CMs so many times. They always confirm that my preferences are correctly indicated and can't see anything wrong.

ME TOO!!! I am actually relieved to learn I'm not the only one. If my best friend didn't have an AP, I would never know about the stuff they send out to passholders. I feel bad for being happy that you don't get them either, but I don't understand why this is such a difficult thing to fix!

 

[Troy Hammond]

.

 

[Troy Hammond]

Cancellation confirmation e-mails now coming through.

View attachment 510134

Interesting that the language above says “PARTIAL refund” for the remaining access days. Different than what’s posted on the AP website that simply says “refund“ for the remaining access days. Shouldn’t the language say ”full refund” for the remaining access days? We’re not talking about a full refund for the pass, we’re talking about a full refund for the remaining access days. Or maybe it should say “prorated refund“ for the remaining access days?

 

[DavidNYC]

So - anyone have any idea how a refund might be processed if you got an AP by upgrading a hopper purchased from Undercover Tourist? There is no original form of payment for that - do they just cut you a check? I'd be happy to take a gift card or even apply the refund the exchange certificates for future APs but don't want to check an option before understanding what will happen!

 

[ShadowRegent]

So - anyone have any idea how a refund might be processed if you got an AP by upgrading a hopper purchased from Undercover Tourist? There is no original form of payment for that - do they just cut you a check? I'd be happy to take a gift card or even apply the refund the exchange certificates for future APs but don't want to check an option before understanding what will happen!

Did you upgrade with a credit card? I did and they refunded for the closure period to that card.

 

[ORD2KOA]

Both our passes reflect new extension dates (May 2021) but not the "extra" one month.

I understood that the "extra" month would be added in October.

 

[DavidNYC]

Did you upgrade with a credit card? I did and they refunded for the closure period to that card.

I did - the amount charged to the card was only $2 per pass! But perhaps they can refund the full amount if they have it on file. I'm flexible with how they do it as long as they do it in some form!

 

[trmiv]

For the cancellations I wish it told you which passes you were canceling via the personalized link. We have a total of four passes: me, my wife, our daughter and we pay for my wife’s mom. I got an email and when I click it it says I’m managing two passes, but no clue which two. My wife got two separate emails that are for two separate contract numbers but no idea which passes.

 

[Violet Parr]

My original form of payment was Disney gift cards that were tossed when we got back from our trip last winter (lesson learned...). I didn’t see an option to ask for the refund to be processed to a credit card - anyone else have this issue?

Yup, same problem for me, although I'm considering the extension so I can have the AP discount when I book the rest of the year.