I just called (24 minute total call time) and spoke to a very bubbly CM. When I told him I wanted to cancel my daughter’s AP, he said he had good news and bad news for me but promised the bad news wouldn’t be that bad.
He went on to say the bad news was that he couldn’t manipulate the pass in the system right now in order to process the cancellation. He then said the good news was that there was a message sent out to the teams that Disney is about to make a “HUGE announcement” with respect to annual passes because of the feedback they’ve gotten from passholders who don’t feel safe visiting the parks, or aren’t happy about not being able to park hop, etc. He said he didn’t have a date when the announcement will be made except “the VERY NEAR future, and when Disney says VERY NEAR future they don’t mean months or even weeks but the VERY NEAR future, HINT HINT, WINK WINK” (yes, he actually said it like that). He said that after the announcement is made, I might not even need to call back in order to take whatever action I choose to take with the pass.
So, I’ll take that with a grain of salt and continue waiting.
Edited to add: I should have asked him if that definition of "VERY NEAR future" is the same one they used when they kept telling us to check the DPB while waiting for Rivers of Light info ...
Dear Valued Passholder, |
As the Walt Disney World Theme Parks reopen, we look forward to welcoming back our cherished Annual Passholders with a continued focus on delivering a magical experience. As we evolve this new system, we will be looking for ways to fine-tune and for opportunities to increase reservation availability for you. We are excited to share that starting Thursday, July 16, additional Disney Park Pass reservations will be offered to Annual Passholders for select dates in July and August at Magic Kingdom® Park, EPCOT® and Disney’s Animal Kingdom® Theme Park. Please note that this additional Disney Park Pass reservation availability does not reflect an increase in Park attendance, which remains limited during this reopening period. Check here for the latest availability. Also, Annual Passholders staying at select Disney Resort or other select hotels with valid Theme Park admission are eligible to make Theme Park reservations for each day of their resort stay(s), in addition to holding up to 3 days of Theme Park reservations at a time on a rolling basis. Once you use a Theme Park reservation, you can make another reservation for a future date. |
Updates on options to manage your Premier pass |
We recognize that Park reservations will change the way that many of our Passholders use their pass. With that in mind, in June, we shared that Annual Passholders will receive a one-month (30 days) extension to their pass. This additional month will automatically be processed and visible in their My Disney Experience account over the coming weeks. A further extension due to theme park closures at the Disneyland® Resort will be applied to your pass 6–8 weeks after Disneyland® Resort Theme Parks reopen. Please note that Disneyland® Resort will have different Park reservation rules and availability for its theme parks. More information about Disneyland® Resort theme park reservations will be shared at a later date. If you prefer, you can cancel your pass and receive any applicable refund in lieu of the additional month. Now through August 11, 2020, call V.I.PASSHOLDER Support at 407-939-7277 to cancel your pass or for assistance on any individual concerns. We anticipate heavy call volume and appreciate your patience as we answer all inquiries. |
We hope these latest updates help to make your experience a magical one. |
Hope to see you real soon! |
Yep! I just called again and talked to another CM who told me about Disney's new options on their website (I assume picking cancellation or extension) in a few weeks. However, she didn't say much about the details.I just called (24 minute total call time) and spoke to a very bubbly CM. When I told him I wanted to cancel my daughter’s AP, he said he had good news and bad news for me but promised the bad news wouldn’t be that bad.
He went on to say the bad news was that he couldn’t manipulate the pass in the system right now in order to process the cancellation. He then said the good news was that there was a message sent out to the teams that Disney is about to make a “HUGE announcement” with respect to annual passes because of the feedback they’ve gotten from passholders who don’t feel safe visiting the parks, or aren’t happy about not being able to park hop, etc. He said he didn’t have a date when the announcement will be made except “the VERY NEAR future, and when Disney says VERY NEAR future they don’t mean months or even weeks but the VERY NEAR future, HINT HINT, WINK WINK” (yes, he actually said it like that
So, I’ll take that with a grain of salt and continue waiting.
Edited to add: I should have asked him if that definition of "VERY NEAR future" is the same one they used when they kept telling us to check the DPB while waiting for Rivers of Light info ...
I clicked that link, logged in, and it said "Your selection has been recorded." Or something along those lines. I guess it just shows that my call a few weeks ago to cancel my pass was put into the system.
In the link, what were your options? Cancel in full, extension, partial cancellation?I clicked that link, logged in, and it said "Your selection has been recorded." Or something along those lines. I guess it just shows that my call a few weeks ago to cancel my pass was put into the system.
I read this as you are only being refunded from the days the parks opened until expiration, not the Mar-July dates? Or did I miss something somewhere. Or are they saying from July 11 through the 117 day extension expiration date?
