I have been a AP Passholder for 2 years now and never had any issues until now. Since I am a Florida resident I opted for the monthly payment plan. I lost my card that the payment was being deducted from. I received my new card and called so I could have my account updated with the new card. I have 6 AP's, 5 are on 1 contract and 1 is on a different contract. For the contract with the 5 AP's Disney told me that I only had 4 passes in their system and they didn't have any record of the 5th pass (which was my husbands). The first time I call I didn't have my contract number because I didn't think I needed it. For the 1 contract that was by itself, which is my mother in laws AP they messed up the billing party.
I am the responsible party for the monthly payments for her account and never had any issues prior. When I called they told me that the account billing was in her name only. But how could that be when, I was the one who set everything up with her at the ticket window with my credit info for billing purposes? Some genius at Disney mixed up my card info under name. I was unable to make any changes to the account because it was under her name and linked to the credit card I lost, in which I didn't have the last 4 digits for. After I went home I found the contract for the 5 AP's but couldn't find the contract for the 1 contract. So I called again and they were still not able to explain why their system is showing only 4 AP's instead of 5. Also, my contract clearly shows 5 AP's, and I also checked on Disney Experience it is shows all my passes are active. The last time my husband was at Disney was in September 2013, and that's when we changed our paper AP tickets to the plastic RFID ones and had no issues entering the parks. The only advice that was given was if I didn't have any issues then I shouldn't have any when I go to the parks.
It looks like I will have to wait until March to see if I experience any issues. Which is ridiculous, and if a problem comes up I don't think I would be nice about the situation. For my mother in laws AP, I found the last 4 digits of the lost card and gave it to them. Guess what it matched perfectly because it's my card not hers. I was given 3 options #1 have them give me a refund or #2 pay off the remaining balance of $37, #3 have her give them a credit number so it can be changed over. I told the CM, that my mother in law is old school she doesn't have a credit card in her name and only pays with cash, so that wouldn't work. Also, that would be messed up because I'm the one who insisted on purchasing her a pass in the first place. Initially I opted for option #1 because my mother in law really isn't a fan and will probably not go for a long time. But then I asked the CM if it will be a problem since I no longer have the first card. Then he thought about it and said yes, the refund will only apply to that card and that card is no longer active. So I opted to pay off her remaining balance which is good until 3/22/14 and will probably not renew her AP. I am still very confused because none of my questions were answered and no one could explain the mix ups. Right now I am so angry with Disney about this whole situation
. Something so easy has turned into a difficult problem. What would you do if you were in my situation? . Has anyone else experienced something similar, or am I the only lucky person this has happen to?
I am the responsible party for the monthly payments for her account and never had any issues prior. When I called they told me that the account billing was in her name only. But how could that be when, I was the one who set everything up with her at the ticket window with my credit info for billing purposes? Some genius at Disney mixed up my card info under name. I was unable to make any changes to the account because it was under her name and linked to the credit card I lost, in which I didn't have the last 4 digits for. After I went home I found the contract for the 5 AP's but couldn't find the contract for the 1 contract. So I called again and they were still not able to explain why their system is showing only 4 AP's instead of 5. Also, my contract clearly shows 5 AP's, and I also checked on Disney Experience it is shows all my passes are active. The last time my husband was at Disney was in September 2013, and that's when we changed our paper AP tickets to the plastic RFID ones and had no issues entering the parks. The only advice that was given was if I didn't have any issues then I shouldn't have any when I go to the parks.
It looks like I will have to wait until March to see if I experience any issues. Which is ridiculous, and if a problem comes up I don't think I would be nice about the situation. For my mother in laws AP, I found the last 4 digits of the lost card and gave it to them. Guess what it matched perfectly because it's my card not hers. I was given 3 options #1 have them give me a refund or #2 pay off the remaining balance of $37, #3 have her give them a credit number so it can be changed over. I told the CM, that my mother in law is old school she doesn't have a credit card in her name and only pays with cash, so that wouldn't work. Also, that would be messed up because I'm the one who insisted on purchasing her a pass in the first place. Initially I opted for option #1 because my mother in law really isn't a fan and will probably not go for a long time. But then I asked the CM if it will be a problem since I no longer have the first card. Then he thought about it and said yes, the refund will only apply to that card and that card is no longer active. So I opted to pay off her remaining balance which is good until 3/22/14 and will probably not renew her AP. I am still very confused because none of my questions were answered and no one could explain the mix ups. Right now I am so angry with Disney about this whole situation
. Something so easy has turned into a difficult problem. What would you do if you were in my situation? . Has anyone else experienced something similar, or am I the only lucky person this has happen to?
