AP Expiration Date Error

[jenga1030]

I noticed on MDE that each of the three APs on my account (mine, daughter's, son's) have a different expiration date, even though the tickets used to upgrade them were all used on the same first date-September 3.

I spoke with guest services on the phone and they said there is nothing they can do about it. Is that true? I swear I have heard people getting incorrect dates changed. I am asking because I usually get more accurate information here than from Disney itself.

The expiration dates vary between 2 weeks. It is kind of annoying because it is right around the time we always visit. I would hate to have to renew one and not another if we planned another trip during this time.

Thank you!
Jennifer

 

[Robo]

I noticed on MDE that each of the three APs on my account (mine, daughter's, son's) have a different expiration date, even though the tickets used to upgrade them were all used on the same first date-September 3.

I spoke with guest services on the phone and they said there is nothing they can do about it. Is that true? I swear I have heard people getting incorrect dates changed. I am asking because I usually get more accurate information here than from Disney itself.

The expiration dates vary between 2 weeks. It is kind of annoying because it is right around the time we always visit. I would hate to have to renew one and not another if we planned another trip during this time.

Thank you!
Jennifer

Very, very, very common AP error.
The CM who activates the AP has to manually input the anniversary date.

The error in AP dates is SO common that these errors can be fixed with little trouble.
Don't sweat it.

 

[jenga1030]

Thanks Robo! I hate to bother the guest communications CM I talked to on the phone earlier who said it can't be done. Is this something I can fix in person at guest services when I go in December?

 

[JacknSally]

I noticed on MDE that each of the three APs on my account (mine, daughter's, son's) have a different expiration date, even though the tickets used to upgrade them were all used on the same first date-September 3.

I spoke with guest services on the phone and they said there is nothing they can do about it. Is that true? I swear I have heard people getting incorrect dates changed. I am asking because I usually get more accurate information here than from Disney itself.

The expiration dates vary between 2 weeks. It is kind of annoying because it is right around the time we always visit. I would hate to have to renew one and not another if we planned another trip during this time.

Thank you!
Jennifer

Absolutely not true! Our AP's showed an expiration of 9/30/17, when we bought and activated them 10/25/16. Since it was during the 13-month promotion, they should've been active through the end of November. We had no idea until we got a mailer at the end of August saying our passes were about to expire and it was time to renew. I panicked a bit because we have a trip planned at the end of October and wouldn't be able to afford tickets for it, and I was worried there'd be issues in getting the date fixed.

We called, all prepped with the date and transaction number for the credit card purchase of the AP's and what the correct date should've been, and they fixed it for us with no problem whatsoever. Definitely call back and get another CM. I believe we called ticketing and were transferred to Guest Services.

 

[jenga1030]

Absolutely not true! Our AP's showed an expiration of 9/30/17, when we bought and activated them 10/25/16. Since it was during the 13-month promotion, they should've been active through the end of November. We had no idea until we got a mailer at the end of August saying our passes were about to expire and it was time to renew. I panicked a bit because we have a trip planned at the end of October and wouldn't be able to afford tickets for it, and I was worried there'd be issues in getting the date fixed.

We called, all prepped with the date and transaction number for the credit card purchase of the AP's and what the correct date should've been, and they fixed it for us with no problem whatsoever. Definitely call back and get another CM. I believe we called ticketing and were transferred to Guest Services.

Thank you! I knew I had heard of many people here getting dates fixed on APs! He was so adamant that it can't be done I thought I was going crazy!
I will call again and speak to someone else.
Jennifer

 

[mickeyluv'r]

When A CM says something can't be done; it pays to get a second opinion. (I speak from frequent experience. On our last visit, 3 different CM's gave me 3 different answers to the same ticket question.

as others have said, it is probably best to talk to someone in the Ticketing department.