Thanks - I didn’t realize that was specific to the Aug. 20th date.
But that begs the question why the rest of the family is showing 8/12 if the system recognizes no onsite stay eligibility for the 8/20 date. It still seems to be some sort of disconnect.
The other 3 members of the group have date based tickets and an on-site stay before Aug 20th so the system is using their resort stay to trigger the 10 day window which would include Aug 20th.
Dave
It is showing the rest of the family for August 12 because they have tickets with an August 15 start date. Three days before August 15 is August 12. The earlier resort stay is irrelevant. August 20 is within the length of the ticket.