Anyone there now that can comment on FP enforcement

[Luvmepluto]

As part of her job she would never be allowed to do that and usually the DISboards remove all names of those that would not be allowed to give the other side of the story.

Based on others that are there now and the post by Missyrose

How could you possibly not have known you could not use them late.

Again sorry if it offended you.

Missyrose defense.......they have allowed us to use FP's after the time given. Don't know why, they just have. It is going to be hard for everyone to get use to it. We will all get use to it eventually.

 

[kaytieeldr]

You are correct.....you were not there.....well, if she is on her than she is more than welcome to chime in. I am only stating a fact. My brother was not arguing only merely trying to finish a sentence she would not let him finish. As an attorney....I feel I am always fair! Sorry, if my naming here offended you. Disney is our happy place and I am the first one that will defend a CM that is treated unfairly. But, I will not defend one that was wrong in her actions. She can state something in a more professional way.

All well and good - but how many Cast Members have you seen being treat unfairly (and defended publicly or not) and identified here by name and hometown?

Sammie is asking you to remove identifying information. Surely you can report your experience without causing even more trouble for the Cast Member you've apparently already officially reported?

 

[Missyrose]

Were you at the MK on the 7th? Just curious..... We only saw one sign on the FP machines (or the ones we went to). We never once had a CM tell us about it prior to. At Space Mountain...there was some kind of drama......there were a lot of managers speaking to patrons.

I agree that it puts a kink on peoples day. I know that we had to skip some FP's because of other FP's and dinner plans. We still had an AWESOME time and we are going back in the Fall!

I was at MK on the 7th and saw signs at Peter Pan and were told by CMs at Splash. I saw a couple get turned away for being three minutes past their grace period. The couple was ranting at the CM, but the CM very calmly explained the enforcement and showed them the new verbage on the FPs themselves. I've read reports on here of people being allowed to ride late with a verbal "warning" not to do it again, but I saw four groups turned away at different parks throughout the week.

Live and learn. I'm definitely NOT going to be one of those people who say they're never going back to Disney because of this change. I just have adjust and figure out our best course of action for next time.

 

[Jennasis]

The FP's! We truly had not idea that they were starting this (I have no idea how I missed this chatter on the DIS)....anywho......we decided to use our FP's for Peter Pan (an hour overdue) and the CM told us that we could not use them. We were a little stunned because we have never had this problem. My brother was telling her he was shocked and she put her hand up and would not let him finish (she actually did that three times). She rudely told us it was all over the internet and their website. She was quite rude! The family behind us were in complete shock!!! I hope that no one here knows NAME REMOVED I just do not expect that kind of service from anyone especially in a place where you go to enjoy a fun time with family and friends. Disney pride themselves in great customer service. She needs to go back into training. Other than that!! It was an awesome trip. We did not let it sour our good time.

Hey there! That's a doozy! Thank goodness stuff like that is the exception rather than the rule with CMs and kudos for you rising above her unpleasant attitude. However the DIS does not usually allow posters to name CMs by name in any posts, so you should go back in your original post and remove the CM's identifying info.

 

[seashoreCM]

Wow! I didn't get "condescending" from that post at all. Looks like you're a little touchy and reading into things that don't appear to be there. I have no idea who you are or what your situation is - not my business - but not everyone is out to dismiss your opinions. Also - wouldnt a GAC card be more useful for your disabled husband thereby making the whole FP problem a moot point?

Before they issue a Guest Assistance Card in response to DH's difficulty criss crossing the park they will suggest he get a wheelchair (or electric scooter) if he doesn't already have that.

Also, GAC's are not intended to reduce waiting time in lines, so a GAC will not make the whole FP problem a moot point.

 

[kaytieeldr]

Maybe the cynical side of me thinks Disney intended it this way. Because if you're on attractions, you're not in the stores shopping or getting snacks. So now, if you're unsure about getting in another ride before using your FP, your options are basically shopping, eating or sitting and waiting.

Again, that was the original intent: hold a place in line while the guest shops or eats. If not those options, alternatively enjoy minor attractions relatively close to the FastPass attraction while awaiting one's return time.

 

[kaytieeldr]

General observation: if the original intent/design of the FastPass had been to allow the return to be any time after the start time printed - why bother designating a return window?

 

[Buckeye Princess]

We were there Fri-Sun. Almost every time we used a fastpass we saw someone being turned away. We found the disney phone app to be very valuable. Being able to check all of the current return windows helped save us a lot of walking and time. Before we occasionally used the app, but not nearly as much as this weekend.

 

[Queen2PrincessG]

why is this still such a big issue. Yes, for a few years the system has allowed you to get a pass and come back whenever though on the pass it stated a specific time. Now they are holding people to it. Not a big deal if you followed the rules from the beginning. In fact it is that very reason they are now coming down hard on the time.

 

[Day-Day]

The only signs I saw during my stay from March 3-8 were signs that said, "Please Return during the one hour window printed on your Disney FASTPASS ticket". Unless there is a different sign posted, I wish folks would quit saying that the signs at the FP machines state the FP's cannot be used late or that they must be used during the time window. The sign that I saw did not specifically warn guests that a change in policy was taking place nor specifically state that FP's cannot be used late or must be used during the time window.

We knew about the policy change and did not try to use any late FP's on March 7. Also,we were warned about the policy change on a couple of occasions when we used late FP's on the days just prior to March 7.

 

[shalom]

The sign that I saw did not specifically warn guests that a change in policy was taking place nor specifically state that FP's cannot be used late or must be used during the time window.

Maybe they figure that, if you were smart enough to figure out that printed policy wasn't actual policy before, you'd be smart enough to figure out that printed policy and actual policy are now the same when they add another sign. Or maybe the sign should have said, "Hey, we really mean it this time!"

 

[WillAustin]

Not a big deal if you followed the rules from the beginning. In fact it is that very reason they are now coming down hard on the time.

There's little evidence that's actually the case. Just as likely, it's in preparation for X-Pass that will require stricter time management to allow the advance reservations. None of those using the FP after the printed window were breaking any "rules". Only now has it become a rule. They have even changed the wording on the FP. If it was always the case, no change in wording would have been needed.

 

[WDSearcher]

You are correct.....you were not there.....well, if she is on her than she is more than welcome to chime in. I am only stating a fact. My brother was not arguing only merely trying to finish a sentence she would not let him finish. As an attorney....I feel I am always fair! Sorry, if my naming here offended you. Disney is our happy place and I am the first one that will defend a CM that is treated unfairly. But, I will not defend one that was wrong in her actions. She can state something in a more professional way.

Who knows how many arguments that CM had to deal with that day as she told family after family that late FPs couldn't be used. I know that it's Disney, and even if it wasn't, rude behavior is never appropriate. But people are human and humans have points at which they just don't want to take even one more person questioning something. If you want to file a complaint, you obviously have her name and hometown, and you know the date and time this happened. If you e-mail Disney, they will make sure that her manager is informed; he will ask her for her side of the story and then coach her appropriately.

I agree with the PP that posting the CMs name and hometown was uncalled for and inappropriate. You don't list yours, after all. But mostly, it's just childish. And if you're going to come out and paint yourself as "always fair", I would think you'd be able to see that. "She was mean to me, so I'm going to put her name up on the DIS for everyone to see", seems a bit more "junior high" than "professional attorney". YMMV

 

[vacationclub]

The only signs I saw during my stay from March 3-8 were signs that said, "Please Return during the one hour window printed on your Disney FASTPASS ticket". Unless there is a different sign posted, I wish folks would quit saying that the signs at the FP machines state the FP's cannot be used late or that they must be used during the time window. The sign that I saw did not specifically warn guests that a change in policy was taking place nor specifically state that FP's cannot be used late or must be used during the time window.

We knew about the policy change and did not try to use any late FP's on March 7. Also,we were warned about the policy change on a couple of occasions when we used late FP's on the days just prior to March 7.

Isn't the additional warning enough? What wording do you think they should have used? If you've always returned late, and never saw signs saying you should return on time...until now, wouldn't you think something's up?

I'm not sure how else they can word this so-called change, because to most guests there is no change. I doubt that they want to reveal to the majority that never knew about the loophole that it existed to begin with. They can't post a sign declaring a change in policy when, publicly, there is no change in policy. Only for those that knew the secret is there a change. The signs that have always been there are still accurate, they are now just more strongly worded.

So they've delicately worded the signs hoping people will either respond to the printed request, or at least ask if something changed. Obviously some people saw these new signs but ignored them.

There's no easy way to handle this situation that, unfortunately Disney created for itself.

 

[mom2rtk]

General observation: if the original intent/design of the FastPass had been to allow the return to be any time after the start time printed - why bother designating a return window?

For the same reason they don't print on party tickets that you can get in at 4. To give them wiggle room when needed.

The only signs I saw during my stay from March 3-8 were signs that said, "Please Return during the one hour window printed on your Disney FASTPASS ticket". Unless there is a different sign posted, I wish folks would quit saying that the signs at the FP machines state the FP's cannot be used late or that they must be used during the time window. The sign that I saw did not specifically warn guests that a change in policy was taking place nor specifically state that FP's cannot be used late or must be used during the time window.

We knew about the policy change and did not try to use any late FP's on March 7. Also,we were warned about the policy change on a couple of occasions when we used late FP's on the days just prior to March 7.

I thought the wording on the machines was pretty weak as well. But didn't the fastpasses themselves say "unable to accommodate late arrivals"? That seemed pretty clear to me.

 

[Corwin]

I was at MK on the 7th and saw signs at Peter Pan and were told by CMs at Splash. I saw a couple get turned away for being three minutes past their grace period. The couple was ranting at the CM, but the CM very calmly explained the enforcement and showed them the new verbage on the FPs themselves. I've read reports on here of people being allowed to ride late with a verbal "warning" not to do it again, but I saw four groups turned away at different parks throughout the week.

So for the people who have first-hand experience in WDW in the last few days, are the CMs consistently allowing the rumored 15-minute grace period before turning people away?

And if they do allow it, is it accompanied by an admonishment to be on time in the future?

(I'd just like to know if we can count on being allowed the grace period, or if it is more of a "maybe" thing.)

 

[DisneyCowgirl]

Who knows how many arguments that CM had to deal with that day as she told family after family that late FPs couldn't be used. I know that it's Disney, and even if it wasn't, rude behavior is never appropriate. But people are human and humans have points at which they just don't want to take even one more person questioning something. If you want to file a complaint, you obviously have her name and hometown, and you know the date and time this happened. If you e-mail Disney, they will make sure that her manager is informed; he will ask her for her side of the story and then coach her appropriately.

I agree with the PP that posting the CMs name and hometown was uncalled for and inappropriate. You don't list yours, after all. But mostly, it's just childish. And if you're going to come out and paint yourself as "always fair", I would think you'd be able to see that. "She was mean to me, so I'm going to put her name up on the DIS for everyone to see", seems a bit more "junior high" than "professional attorney". YMMV

Agree. The CMs who do this are not generally in the business of giving customers bad news, so I would have expected them to be unusually stressed that day and I would have given them a pass. Dealing with this all day long is not what they signed up for and is not what they expected from this job.

 

[mesaboy2]

why is this still such a big issue. Yes, for a few years the system has allowed you to get a pass and come back whenever though on the pass it stated a specific time. Now they are holding people to it. Not a big deal if you followed the rules from the beginning. In fact it is that very reason they are now coming down hard on the time.

OT, but can you please tell me the exact date that the FLE phased opening with BatB and VotLM will open? You know, since you obviously have an in with upper Disney management.

 

[mickeyluv'r]

But then again, I've never had any reason to believe I should ask about other things that may not be enforced as they are published. Should I ask the front desk if check out is really at 6pm and not what's posted on the reservation and the back of the door? Should I ask what the real price is of stuff marked with a price tag? I suppose anything is possible, but what reason would most people have to ask about any of those things?

Why is it morally wrong to ask questions? Sorry I just don't get why you find the idea offensive?

I've been at WDW many times when the check out time was questioned by nearby guests. Check out is at 11am, Magic Express is picking them up at 11:30am, they ask if they can leave their bags in the room for that extra half hour. I'm guessing you don't want to know the Disney answer. Many hotel chains have clearly posted rules about late check out, (it has a name) most often it involves a small fee that the resort is happy to collect - especially when that room is going to be vacant. Also, plenty of folks have meds they need to stow safely - i.e. out of the heat. It's a pretty basic question to ask if you have meds - ie. what can they do to help you keep your meds at a safe temperature. So there's two good, non-offensive reasons why someone would ask about late check out.

Yes, you should ask if the price of the object is the real price. At least half the time I buy clothes, staff tell me there is a discount, coupon, or a sale is coming tomorrow. Companies near me are CONSTANTLY sending me coupons of various sorts. Between mail and email I get at least twenty offers a day. Many have 36-24hour windows.

If you aren't looking or asking, you are paying too much. But hey, if you think it's morally wrong to ask, keep paying full price.

So now I've given you several good reasons why I ask these questions and more. I just don't see how it's wrong to be informed. If you have no desire to be informed, why post on the DIS?

WDW has long been in the game of not informing every customer of every policy. Doing so would overwhelm most guests. Just telling them the basics overwhelms many folks.

Years ago, Disney used to offer e-nights. They were not widely published. I think we discovered it because there was a sign posted in front of GR on Main St. It was not very specific, just that this was where you went to get the bracelets. We had to ask CM's what it was. Turns out for $10,you got an extra three hours in MK. That was just ONE things I've learned by asking questions when I don't know an answer.

 

[Jennasis]

Who said it was morally wrong to question things?