We stayed there when we went for our planning session. Unfortunately, our experience was not pleasant (mind you we had already blocked that hotel for our guests)
When we checked in late b/c our flight was delayed it was pouring outside, we brought all of our stuff in the lobby. Soaked, we check in to 2 rooms. We paid for 2 doubles, with a water view. when we get to the room, they are all the way in the back of the resort, and the rooms were not nice at all.
When my dad called to complain (he's actually a cast member), they said yes, you booked the waterview rooms, and you are in the standard rooms, come to the desk and we'll fix it for you. Fair enough, we trek back, soaked from head to toe, and when we get back to the desk and wait on the long line, we're told nope, that they were sold out of waterviews and we had to go back to the rooms we came from. (we were told quite nastily that we were expected to understand since he was a cast member. My response "i'm sorry, aren't we guests too????") Exhausted and about 10pm, we were pretty upset. Finally after enough arguing, and threatning to pull all of my guest rooms from that hotel, They put us in standard rooms a little closer, and agreed to move us the next morning. It was inconvenient, b/c we were only staying 2 nights, but we wanted what we paid for. At least they made it right by lowering the rate and comped us dinner in the peppermart while we waited for those two rooms to be cleaned.
All in all, it was no great shakes, but most of our guests who are staying there are our age, and they don't care either way about hotels, they just want to have fun. If I could do it over, i'd choose PO.
