The passenger quoted in the story is a former News Anchor with a local TV station in Syracuse. Of all people for this to happen to and to witness, US Airways is going to get a lot of pressure.
It's unfortunate many people don't think of others when they pack. I had one person decide to bring flowers on the plane, in a vase, with water and proceed to stick it in the overhead compartment. Needless to say, when the plane took off, the vase tipped and the water spilled out, dripping out of the over head bins onto a few rows of passengers.