Anyone having trouble getting into my disney experience

[wdwrich]

I'm glad to know it's not just me! At first it kept saying that either my username or password were wrong.then it sent me a welcome email like I had just set up a new account. I was finally able to change my password, but the account has no info or my trip plans on it. When I tried to link them,it said that trip res was for another account. The account that will let me login (the email address we have used as our disney account for years), has my husband's name with his middle initial. The account it says made the trip res when I try tomput it on there only has my husband's first and last name. I'm so confused!i really need to get on their because we just started planning a last minute trip at the beginning of the week and our money is due Sunday and I need to do our fastpass plus res!!!

I'm in right now in a separate tab in my browser and everything is showing normally (resort reservations, tickets, ADRs, FP+) for our December 1-12 trip. Perhaps I'm just lucky!

 

[jkirbyplatts]

I just got off the phone with tech support. She said they did an upgrade on Tuesday which is causing all the problems. Nothing was showing online on mydisneyexperience, but the app was ok. When I updated the security questions, it apparently set up a new account. Call tech support. She was able to fix it in just a couple of minutes. All my information now shows. A bit of a panic, we arrive in two days!

 

[AngiTN]

So now is the first time you've had to agree to a new TOC recently?
I had that message a week, maybe 2, back. It even sent the new "welcome email" after I agreed to the TOC
I wonder if that's why I haven't had to change my password and can get in with my username and see all my reservations?
Did anyone else get a new TOC notice before yesterday?

 

[mlnbabies]

I had to call twice this morning. The tech sent me an email to reset my password. Did that and got into MDE. Then all my info was gone. It was still on my app on my phone so I didn't panic.

Called IT back and they reset all of my info.

If you call them to reset passwords stay on the phone to make sure the info is there so you don't have to call again.

 

[BlueStarryHat]

I just tried the website and I'm in and everything is showing up for me just fine. I'm using Firefox.

 

[PK Disney Dork]

I just got off the phone with tech support and clearly their updates really hosed the systems!

Regardless they were able to get me back up and running without any difficulty!

 

[tabrizia]

I had to call twice this morning. The tech sent me an email to reset my password. Did that and got into MDE. Then all my info was gone. It was still on my app on my phone so I didn't panic.

Called IT back and they reset all of my info.

If you call them to reset passwords stay on the phone to make sure the info is there so you don't have to call again.

Yep I have to call them back because the email didn't reset my info.

 

[Minniemoomoo]

My MDE on my phone works fine. It's just my PC that is having the issue. Hopefully, it will stay this way as I am finalizing our trip for the first week of December.

 

[Madame]

Almost makes me glad my credit card was compromised & made me decide to change all my passwords to my online accts to include a cap & number . Guess I'm lucky. It took two tries but both APP & PC work. My Disney Rewards password changed to my MDE password too.

 

[Z-Knight]

So I'm supposed to call them to fix this? Why don't they just do a blanket fix for everyone rather than having individuals calls themselves?!!! No matter what browser or computer I use, the website does not show any reservations and i can't add them again. I never got instructions to change password. This is pathetic. ..how long has this website been working?!!!!

 

[Skywise]

..how long has this website been working?!!!!

Sorry folks, the website's down - The Moose should've told you out front.

 

[wdwrich]

Sorry folks, the website's down - The Moose should've told you out front.

Strange- I'm on MDE right now (using Firefox on a Windows 7 PC), and all is well.

 

[Meriweather]

My MDE on my phone works fine. It's just my PC that is having the issue. Hopefully, it will stay this way as I am finalizing our trip for the first week of December.

Opposite here.....works fine and has all my reservations on the computer, but says I haven't made any plans when I go on my phone.

 

[Skywise]

Strange- I'm on MDE right now (using Firefox on a Windows 7 PC), and all is well.

Strange - I'm on MDE right now (using Firefox on a mac) and I have no reservations, FPs or tickets (and I do!)

 

[Z-Knight]

You'd think they post a banner (or Moose) on the front page warning about technical difficulties.

 

[lugnut33]

Opposite here.....works fine and has all my reservations on the computer, but says I haven't made any plans when I go on my phone.

I don't know why, but this made me laugh. It's so random.

 

[tabrizia]

Almost makes me glad my credit card was compromised & made me decide to change all my passwords to my online accts to include a cap & number . Guess I'm lucky. It took two tries but both APP & PC work. My Disney Rewards password changed to my MDE password too.

Unfortunately not even this helped me. I have always had caps and numbers in my passwords and a long enough password. It is just annoying that they messed everything up.

 

[wdwrich]

Didn't this same thing happen just about a month or so ago? Disney's IT division needs a lot of help. This is completely unacceptable for such a large company.

 

[AngiTN]

So I'm supposed to call them to fix this? Why don't they just do a blanket fix for everyone rather than having individuals calls themselves?!!! No matter what browser or computer I use, the website does not show any reservations and i can't add them again. I never got instructions to change password. This is pathetic. ..how long has this website been working?!!!!

If you ask me, it's never been working right 100% of the time. There isn't a day go by that I don't get a "oops, we had to duck out" or "someone ate the page" message
I simply go back and click the link again and it works.

 

[slickpoetry]

I can get into MDE fine on a computer, but the app on my phone hasn't worked in two days. Every time I click on it, it tries to open up and then just crashes.