Anyone had the concierge service offered for Grand Villa stays recently?

[sndral]

No, was not offered it for either of my GV stays in the end.

That said, the ADRs have been incredibly easy to book this year, even with 11 of us (although we have had to split in to 2 groups for a few of them).

Thanks - they just launched a new dinning reservation system & I was checking things out this morning & thought wouldn’t it be nice...
We only have 9, but having a couple of youngsters in the prime princess & character buffet demographic will be more challenging than normal for me .

 

[Moonspinner]

We’ve booked GVs 3 times, never been offered this service.

 

[CWTC]

We’ve been offered it every time we have stayed in a bungalow or copper creek cabin. They do an excellent job with dining reservations and it’s just nice to not have to do it ourselves.

 

[Boopuff]

I just got my offer today excited to see what they can do. Anything to prevent the super early wake up to book stuff!

 

[sndral]

Thanks - they just launched a new dinning reservation system & I was checking things out this morning & thought wouldn’t it be nice...
We only have 9, but having a couple of youngsters in the prime princess & character buffet demographic will be more challenging than normal for me .

Quoting myself to update that I received an email today offering this service for our early October GV stay .

 

[Tatebeck]

Quoting myself to update that I received an email today offering this service for our early October GV stay .

Great news! I'll keep an eye out for emails for our later October trip!

 

[Simba's Mom]

Our only GV stay was in February, 2023. If they offered it then, they didn't offer it to us. This is the first I've heard of it.

 

[Tatebeck]

Sad to report that I haven't received anything for our late October GV trip. Based on when others have gotten their offers I don't think we will be getting one as we are now under 90 days

 

[sndral]

So today was the day & the concierge was able to get everything we asked for at the times we wanted, a few split tables but some surprising party of 9 seatings - including Cinderella’s.
He also booked a tour I’d requested. I called to confirm after I woke up today as per the emailed instructions & to pay for Cindy’s & the tour & it all shows up on MDE now .
He mentioned that I could get a bit of a refund for the DVC discount for 4 of us on the tour & Cindy’s on the day of by showing my DVC Y card.
@Tatebeck I hope you do get an email.

 

[Tatebeck]

So today was the day & the concierge was able to get everything we asked for at the times we wanted, a few split tables but some surprising party of 9 seatings - including Cinderella’s.
He also booked a tour I’d requested. I called to confirm after I woke up today as per the emailed instructions & to pay for Cindy’s & the tour & it all shows up on MDE now .
He mentioned that I could get a bit of a refund for the DVC discount for 4 of us on the tour & Cindy’s on the day of by showing my DVC Y card.
@Tatebeck I hope you do get an email.

Thanks! I hope I still do too, but it's not looking great, since I thought they send it out close to 90 days out and we are around 80 days out now

If you don't mind me asking, how far ahead of the 60 day dining reservation window did they send yours? Was it closer to 90 days or 60 days out? And what was the title/heading of the email so I can search for/keep an eye out for it?

 

[OPDman]

I’m wondering whether this is a service offered depending on your resort. We have stayed at a grand villa twice at Jambo house and didn’t know this was even a thing. I’d be interested in seeing where this is happening and where it doesn’t.

 

[sndral]

Thanks! I hope I still do too, but it's not looking great, since I thought they send it out close to 90 days out and we are around 80 days out now

If you don't mind me asking, how far ahead of the 60 day dining reservation window did they send yours? Was it closer to 90 days or 60 days out? And what was the title/heading of the email so I can search for/keep an eye out for it?

It was 92 days out, came from DVC & was titled “Welcome Home Xxxx Party.” They sent a follow up reminder at 79 days out.
I was surprised because I always seem to miss these things - we’re never there for MMs, I bought our APs 2 weeks before they offered the gift cards, etc.

I’m wondering whether this is a service offered depending on your resort. We have stayed at a grand villa twice at Jambo house and didn’t know this was even a thing. I’d be interested in seeing where this is happening and where it doesn’t.

We’re staying at Jambo for 7 nights - the only other thing I can think of is maybe it’s tied to how many nights you’re staying? Or maybe it’s offered to folks in a different time zone - we’re west coast based, so to reserve our ADRs we are typically up & ready to book at 3 a.m. our time.

 

[OPDman]

This really shouldn’t be “random.” It should either happen or not happen. Additionally, if it’s a concierge service, is this offered to Animal Kingdom DVC concierge guests?

 

[OPDman]

I was curious, so I called member services to inquire about this issue. For what it’s worth, apparently this is a “pilot program” that is being randomly offered to DVC guests. According to the advisor I spoke with, this service has been in a pilot stage for some time and you don’t need a grand villa reservation to qualify. She was very nice and was immediately aware of the service without much explanation.