Anyone get their Southwest Refund?

[Carole]

Hi! We cancelled our reservations for September 13 thru 16th. Southwest credited our credit card for the airport fee only. I called and they said no problem they would credit the rest. It has been over a week now with still no credit. Has anyone received their credits?? How long did it take?? I really hate to bug them because I know they have been swamped with requests.

Thanks,
Carole

 

[Olaf]

We cancelled a flight with American on 9/13 and they refunded too. Unfortunately, it hasn't shown up yet either (I've been checking via computer).

 

[Laurajean1014]

We cancelled a Sept 14-17 trip. Cancelled on Sept. 12. They gave us a total refund on September 22nd!

Bookings are fast......................... refunds are slow............

 

[StacyRacing]

I cancelled my flight scheduled on SW for 9/15-9/17 on September 13th. the refund showed up on my CC dated September 27th. If you still don't have your refund after 2 weeks (which is how long any company has to credit the charge back for returns, etc.) call SW and get them to fax you the credit confirmation. Then, if it still doens't come you can go to your CC with that info.
Be patient. I had fares reduced and credited back to my card a few weeks before Sept. 11th and they showed up on the card in 3-4 days. I'm guessing with all the volume, it's taking longer to process.

 

[CarolA]

We received a letter from out TA indicating it could take up to 4 months for some of the credits to show on our accounts. They recommend calling your Credit card and informing them you have refunded the tickets. The amounts can then be put into a hold status and you should not be charged interest. (I don't know if this really works since I did not try it.)