Anyone found a way to call Disney for a resort change?

[JM23457]

We have a December bounceback booking that we need to modify. Because it's a special offer, we can only do so via phone. It's untouchable online. I've tried calling numerous numbers repeatedly since yesterday, but I can't even get on hold. Has anyone else been able to get through to modify a resort reservation? Any tips? I can't use the Internet Help Desk for this, so that number is off the table.

 

[bookbabe626]

Keep calling the resort reservations number repeatedly until you finally get through. Took about 20-30 attempts this morning, then a short-ish hold for an initial CM, who had to put me in the queue for guest services if I wanted to keep my rate. Two hour wait on hold with phone on speaker, then about 10 min with the GS CM. Don’t plan on doing much else on the day you call.

 

[tbssenterprises]

Just keep calling. Kept getting either circuits were busy notice or the busy signal. Finally, around 2:00 I reached a CM.