We used them about a year ago and they were wonderful! I booked a limo as a surprise for my mom, and they were wonderful to work with. They arranged to have special snacks and drinks on hand for the ride - some of my mom's special favorites, and they arranged to have a gift wrapped Pal Mickey in the limo for my little boy with a card from the characters welcoming him to Disney World. They took care of every little detail and it was all perfect. They were right on time for both ends of the trip, very polite and friendly, etc. It was a great experience.