Anyone ever hurt at disney?

[bigbabyblues]

I fell at MVMCP on the last night of our trip in November. It wasn't anyone's fault, it was dark and I missed a step in the Swiss Family Treehouse. There wasn't a CM working there, and my knee was bleeding, so we went to the First Aid place beside Crystal Palace. They gave me stuff to clean it up and bandaids to put on.

 

[Mickeypooh99]

My niece got her finger pinched on the buzz lightyear ride. It happened when the bar was going up at the end of the ride. She got a big bruise and it bled. We took her to first aid for a band aid, and they gave her some motrin. We had to fill out a form.

 

[dzorn]

Just curious, what is "bodygilde"?????

It helps prevent friction issues. Good for the feet to help prevent blisters.

Denise in MI

 

[WDWBarb]

DH broke his toe at The Poly three years ago. He was going to Captain Cooks to get a coffee refill and it was around 9 p.m. (I remember because he stayed in the room to watch "Lost" - go figure!). It was dark and another guest pushed him into one of the big stones just off the sidewalk.

He hobbled back into the room and called the front desk and explained what happened and asked if they had any of that tape (I don't know what it's called) so he could tape his toes together (it was the pinky toe). She simply said "no" but said there were drug stores off property. So he called me and I ran out to a Walgreens later that night. End of story! It certainly wasn't Disney's fault.

And thankfully, it didn't slow us down.

 

[Agri]

I think it just depends on what type of person the CM is who is around (or possibly responsible.)

I posted about this in another thread.

My mom fell twice on this vacation - once her fault, the other very much not.

When it was her fault - she tripped over wheelchair restraints that she didn't see - the bus driver got his supervisor over to talk to her and clear her before we could go anywhere.

When it wasn't her fault - the CM helping wheelchair people onto the ride at HM told her to get on the belt because she had slowed it down, mom fell because she put her left foot on the belt but didn't continue to walk because it was still going very fast. I had to pick her up and another CM actually slowed the ride and mom then made it to the buggy. The other CM is the one who came over and asked if someone needed to meet us AFTER the ride to see if she was okay. (Seriously??? After?!) My mom was definitely okay, but I was more than disturbed at what happened - you'd think a CM tasked specifically to help wheelchair people would actually slow down the belt, you know? It was definitely irritating that the CM that caused the whole issue didn't say anything to us - beyond the fact that she stated she had slowed it when we said something to her after my mom fell. She seemed more irritated than worried about my mom. She had disappeared when we got off the ride, otherwise we would have reported her - we were all too keyed up to catch her name at the time.

(And there is NO excuse for what she did - the CM over at Buzz Lightyear the next day held my mom's hand and walked with her on and off the ride and helped her out of the ride. I didn't have to assist at all and he was WONDERFUL.)

 

[OceanAnnie]

We had a family member get his hand smushed on a jungle tram (?). It was at AK. Anyway, the door to the tram slid open while he had his hand resting on the edge. It caught the skin between the frame and the door. It looked bad. We went to first aid and they fixed him up and gave him some bandages, disinfectants, and ointment for the rest of the week. They filled out an incident report. Just a freak accident. No problems from it.

 

[minnie56]

Yes. My husband passed out on a Disney Bus..they called paramedics...went to Celebration Hospital and admitted for tests and overnight observation. Bill was scary! Disney paid every penny and gave us a refund on our entire vacation. They were amazing to deal with...

 

[Tazicket]

I've been to the first aid stations in every park (except AK) and twice at Epcot. I'm a little clutzy...


Had great experiences every time except the MK station. I walked into a pole outside of Haunted Mansion and we thought I broke my arm (wound up being a really bad bone bruise). We went to first aid for some ice and to get checked out. It was near Christmas and they were about to start the castle lighting ceremony. The first aid lady was mire concerned with making sure she saw the lighting than making sure I was ok. She grudgingly tossed some ice to me on her way out the door. Meh.

All the other first aid centers at the other parks were great, though.

 

[akcire]

Four years ago, my mom and I were walking in the Epcot parking lot. It was later in the day and we were parked in the first available spots behind the handicap section sort of parallel with the animal care station. My mom was so excited to be going to ride Soaring (her first time in the parks in 15 years) that she was not paying attention and did a fabulous old lady summersault over a handicap parking barrier. Luckily, she is in really good shape for her age and just ended up with a giant gash on her knee.

I helped her hobble to the first available bench, and went into the pet center to see about a first aid kit. They did not have one, but called someone. By the time I walked back to the bench (think 3 minutes) a cast member already had found her and called someone. Within 5 minute she had 4 managers, a security guy, the parking lot cast member and a paramedic talking to her. She declined transport, and the paramedic cleaned up her cut (luckily it was just a big scrape).

They offered her a wheelchair for as long as she needed, she declined. I did take a couple extra giant band-aids from the paramedic (they may have been difficult to find) and some antibiotic ointment. Then one of the managers, who was talking to my husband (he was a few minutes behind us) and offered my mom some fast-passes. She literally hopped over to get them. It was funny as heck seeing a 65+ year old woman, hopping on one foot, with a giant band-aid on her other knee to get fast-passes for Soaring. They gave her a pin for her hopping efforts. After "her show" she put her shoe back on and we walked to into the park.

Disney did follow up with her, probably because my husband and the manager were discussing risk management (that is part of my husband's job). She just told them she was fine--she just ended up with a bruise that would have made any 13 year old boy jealous.

 

[jiminyC_fan]

We were on Kali River Rapids ride and we slammed into the side at the end of the ride really hard. It usually does hit it but not that hard. Somehow my hand got crushed on something and I don't even remember what it was. They didn't realize it and I didn't tell.

 

[bfeller]

Years ago my daughter slipped and fell in the bathroom at POLY. She hit her knee on the corner of the wall where the tile baseboard was and cut her knee badly. Wasn't Disney fault and it was an accident. I called the front office they sent a first aid person and they decided that she needed to go to ER at Celebration because they couldn't stop the bleeding. She cut where the knee bends. So they called an ambulance (we didn't have a car) and told me that they would reimburse me the cab fare to come back. We were at the ER until 4 in the morning. Accident happened at 11pm. The next morning I took receipt to front desk and they reimbursed me. We had to use a wheelchair the rest of the trip because walking and bending the knee was not good for the stitches. I never asked for them to pay for anything. They never called to see how she was doing.

Lesson for my daughter was to always step on a towel when getting out of the shower.

 

[Pixiedust34]

We had 2 mishaps (different trips), but didn't complain to Disney or report it.

One mishap was my own clumbsy fault. I shifted on my stool at the Animation class at Studios, and fell off my seat. I had some major pain and bruising, but luckily beyond that I was OK. That was also one of the more embarrassing moments of my life!

Dh was pushed to the ground at the Soarin Stampede at rope drop. He wasn't hurt, but that running was out of control and we were surprised that no one, cast members and security included, stopped to help or see if he was OK.

 

[shinysparklybubbles]

It's shocking to hear how many people have gotten hurt with not much assistance from CM. My son has asthma so he has to use his inhaler twice a day and because of his age also has to use a spacer and a mask, if you aren't familiar with it I guess it can look like something is wrong. Whenever DS needed it we would just stop where we were and do it, it's a super quick and simple thing. I can't tell you how many CM would stop and ask if he was okay or if we needed help.

 

[Nancy F]

I was rushing to get to MVMCP in Dec. and tripped over my own dumb feet. I went down hard on my left knee and right hand. And almost went down on my face. (I did scrap the tip of my nose.) I jumped up and limped into the park. I figured as long as I could get up and walk on my own I was okay. But boy did I scrap everything good and proper. All I did was go to the first aid station for a couple bandaids. They asked me if I wanted to fill out a report. But as it was my own stupid fault, I didn't bother. My knee still has a lump on it and I can't kneel on it. I'm just glad it didn't stop me from enjoying my trip.
Nancy

 

[Minnie321]

Okay this was not an injury, but definitely a reflection on how Disney handles situations. Years ago (about 8 years ago) a tree fell on our cabin in the campground. We were not there when it happened and when we got back we did not notice until we were inside and there was like some dust and powder on the floor. I had already put my 9 month old to sleep in her crib when we noticed the celing was cracked. We called to report the problem and then waited outside. When they arrived in full force - white shirt guys, and people to remove the tree then informed us that we would have to switch cabins, but that they would move everything for us - handed us some all day fast pass things, passes for dinner (because we were coming back to eat) and told us to go back to the park and enjoy ourselves that they would move us into the cabin across the street. At first we objected because we did not want them moving our personal stuff, but they said they could not let us back inside, but if we wanted they could hand it to us and we could move it. In the end we agreed to let them do it and headed back to the park. We expected to arrive back to a disaster of things just stuck everywhere, but you would not believe that they placed each thing exactly where we had it in the cabin - WOW we were shocked! They even left us a cut of the tree and an appology note on the table. The tree was sanded and a picture of us infront of the cabin with the tree is now on the piece of the tree. Great converstion piece. I know it is off the injury topic, but I think for the most part Disney takes care of their guests if they can.

 

[bellerissa]

When I was 5 (back in 1993) I was playing with my older brother in the Honey I Shrunk the Kids playground. There was some sort of net you could walk up back and forth towards the ceiling. Anyway, my foot got twisted in the net and when I fell forward onto my face my right arm was in front of me and twisted in a weird position. The impact of falling on my arm in such a weird position automatically started me crying (and I was not a crybaby 5 year old), but my wonderful big brother carried me the whole way down while my parents sought a CM. They called the EMT and evaluated my arm, said they didnt "suggest" taking me to a hopsital because I was fine. Well my parents took me anyway and guess what- my arm was broken and I needed a cast for 10 weeks!! My parents didnt do anything against disney but they were pretty mad the EMTs said I was fine. I just remember getting a wheelchair from a CM for the rest of our visit and getting to skip all the lines- not to mention all the characters (Including the Teenage Mutant Ninja Turtles who used to be at MGM) signing my bright pink cast!

 

[Angelrose]

This happened not to me but something I witnessed. We were on the deck at the Poly waiting for wishes. A mom and her little boy around 3, I would guess were walking around. Suddenly the little boy ran off and fell right between the deck and the boat landing in the water. The mom ran right into the water after him. A boat was docked right there and reported it. I kid you not. By the time the mom and that boy got out of the water, there was a security guard there telling the dad to come with him to get towels. A few minutes later a boat came RACING over with an EMT. They wanted them to go to the hospital but the mom refused. She was also 3 months pregnant. I was so impressed with the speed in which they appeared to take care of those people. I was finally able to breathe when the mom and boy were out of the water. I will never understand HOW she found her son in that black water. I wrote to Disney after I got home to tell how wonderful the guards and EMT's were. They called me back to say thank you and that this would go in their teams file. It made me feel good about that.

 

[tchrrx]

DH broke his foot at EPCOT on our last trip. I helped him to a bench & then went into the Rose & Crown to get ice. They filled a towel with ice & gave it back to me. While DH iced his foot, I went into the gift shop & asked for directions to first aid. They told me it was down the hill by the IG. So, I helped him hop from England, down that huge hill. Once there, they told us that first aid was up towards the front of the park. They gave us a wheelchair to use. Let me tell you, if you've never pushed a wheelchair before, then starting at the IG and trying to get to the front of EPCOT is not the place to learn! First aid arranged transportation to the urgent care center for us. DH spent most of the rest of the trip in our room. Some CMs from SSR gave him a couple of handheld video games (I think Battleship & checkers) to help stay entertained.

The one day we attempted parks, the CMs at Guest Relations said, "Well..at least you can go to the front of the lines" as they handed us our GAC card. I didn't correct them, but we ended up not doing any rides anyhow.

 

[rhiansmom]

It's a running joke that each of our Disney trips involves a trip to the hospital at some point or another.

Lets see if I can remember some of them:

DD was 5 and we were in Epcot during the flower and garden festival. They had these fake houses set up and DD had walked up the stairs and then fell off the top step. At the time we thought she had broke her arm but it ended up just strained and bruised.

Another trip she was walking into the Haunted Mansion and her ear got caught in the ring of a pole that is used to thread a rope to create a que. She continued to walk and ripped her ear pretty good.

I broke my toe at the water park and walked around for 10 days on a broken toe causing it to rub strangely on another toe that caused a pretty bad infection.

The doozy... DD got ran over by an electronic wheelchair and knocked backwards hitting her head. She had a concussion. The lady didn't even stop and said that DD wasn't watching where she was going. Totally not true as I was watching her and the lady was looking elsewhere besides in front of her. Either way I was shocked that she never stopped as people were yelling to call 911. She was a bit dazed but was ok.

I'm sure there were others but those are the ones that stick out the most for me!

In every case Disney was wonderful.!

 

[LuvMickey36]

This is not an injury, but the castmembers were awesome in this situation. We were @ the Biergarten for dinner, you know they seat you with strangers. Anyway, my ds 5 at the time came down with a stomach bug at dinner. While the ex was at the buffet ds got "the look" on his face. You know the one I am talking about. The one that instantly as a mom/or parent you know your kid is gonna hurl. Thank goodness ex had one of the pint beers. DS was sitting across from me an as soon as I saw the face I jumped up and had to lean over the table and shoved the big mug at him. The poor guy sitting next to me was practically pushed out of the seat, but everything landed in the mug. On the way to the bathroom, with mug under his chin as we did the "walk of shame" several cast members asked if we needed anything. We made to the bathroom with no spills. No sooner had I locked the stall door I heard a voice ask me if we were ok and did we need medical assistance. I told her ds was sick and didnt' think we needed medical attention, but thank you anyway. She comes back with a bucket, bottled water and a washcloth. We head back to the table and let ex know he needs to pay and we will wait for him out front. The chef is at the table asking about ds. He leaves the table and says he will be back. Ds and I go to the front to wait. The funny thing is, they gave me a bagful of paper cups with lids with napkins and washcloths/towels. They asked for the bucket back saying that they couldn't have others seeing back of the house items in public. Chef came back with bag filled with 3-4 of each dessert and 2 plastic mugs with a note and emergency #'s. He even called the next day to check on ds.

My other shout out on this vomit trip is when I didn't make it in time @ 3am. Ds vomited in the bed. I called the front desk for a new set. I was going to take the others and wash them in the launry. Gross, I know, but I would also do a rinse wash like at home. They had a new set within 20 min/insisted on helping me make the bed and pretty much took the dirties. I apologized a lot, I felt awful that someone was going to have to even touch those sheets. The next morning management called to check on ds. All in all they went above and beyond.