We got ours just fine (Metro Detroit Area). My friend who also has a Disney Visa emailed too and got them. She couldn't go so she gave them to us. We had 8 tickets so in addtion to our family we got to bring DB, SIL 2 nieces (the babies were free) we had a group of 10.
It was great. I think everyone in the theature was free. It was not full.
My kids also loved it (even the baby) and Lumpy was really cute. DD was really looking forward to this movie. About time they came out with one appropriate for the 5 and under crowd.
The theature had this new screen on the floor that was interactive int he lobby. The kids would fun on it and it would change (like balls, butterflies, popcorn moving.) They played with it for 45 min!
It was a really nice day out.
Sorry you never got yours.