What's so bad is this guy has written instructions and is not new - he has had this job for about 2 or 3 years. Here is an example of our conversation:
Clueless dude: The instructions say to _______. Is that what I need to do?
Me: Well, I'm not familiar with that process, but if that's what the instructions say, then yes I would think so.
Clueless dude: Next is says I need to _________. Do I need to do that?
Me. If that's what it says, then yes.
Clueless dude: It says I need to send an email to _______. Can you review it for me before I send it?
Me: I really don't think I need to. I'm sure it'll be fine, just go ahead and send it.
Clueless Dude: Oh, no, I want to be sure it is right!
Clueless Dude: Now it says I need to also send an email to _________. Do I need to do that?
Me: If that's what the instructions say, then yes.
(anyone see a pattern here?)