It took me and my mother about 3 months before we ever got our money from them. We requested webcertificates, but they ended up sending checks. I emailed them several times when we were waiting and they always sent me that canned response about being swamped, double checking so that no one is cheating etc.. I finally went through planetfeedback and complained, sending the complaint to my state senators etc.. I had my check in about a week after I did that. I usually don't complain about a place like that, but I was sick of them just giving me the run around!