Anyone else getting calls from DVC about membership update??

[zev]

So is anyone else getting calls from DVC about a membership update?? Is this just another sales pitch or something I should actually call them back about???

 

[brianbyard]

I received a the same call a month or so ago. They started asaking for personal iformation so I told them I was going to hang up and call into DVC directly before providing personal information. I called DVC and of course their system was down but the agent I had had no idea what I was talking about. I really think it was a scam but the weird thing was that the disney number is what showed on my caller ID. I did see a show where scammers can do change the number or name that shows on the caller ID.

DVC has never called me back for an "update" so I am leaning to the scam theory. Be careful!

 

[hakepb]

I think I got a similar call a few years ago because my guide was no longer with the company and that was a potentially new guide contacting me. If you ignore it, like me, you'll continue to get DVC emails and mailings without a guide listed.

 

[DebbieB]

I got a message at work to call regarding a "change in my membership". I called back and I got a new guide.

 

[zev]

Thanks all!!!!

 

[JWG]

No calls for us.

 

[dianeschlicht]

Your guide will NEVER ask for personal information in an unsolicited phone call.

 

[disneynutz]

Starting a couple of weeks ago, there was a Guide shake up and several members were given a different Guide. Many reported receiving a phone call.

Bill

 

[BeccaG]

I got one of those mystery phone calls for a new guide too. She asked me when my last trip was and I played coy figuring it was a phishing phone call as well. Then I got a follow up email. I have never gotten an email from a guide...is this a new thing? BTW my new guide is named Ali, anyone else get her too?

 

[dmoore22]

There is an advisory posted on the DVC member website:


Fraudulent Letter/Phone Call Advisory

Disney Vacation Club Members who receive a suspicious phone call or letter from someone purporting to be from Disney Vacation Club or RCI should not give the person any information if they doubt that the person is an authorized Disney Cast Member or RCI employee. In addition, they should report the letter or phone call to their State Attorney General and the Federal Trade Commission.
Members may confirm whether or not the call or letter is from a Disney Cast Member by calling Disney Vacation Club at 800-******** and verifying the information with a Cast Member. In addition, Members may confirm information with RCI by calling 877-968-7476.
Members are always welcome to contact Disney Vacation Club or RCI to verify the validity of a contest or offer.