Anyone else from WBPC cruise dealing with DCL jerking you around w 40% offer

[MomOTwins]

That is our frustration. We were offered something because of drastic changes to our cruise. Disney should not take something away that we earned by doing the things to get it in the first place. Especially, since we talked to someone while still ON THE SHIP to make sure that it would actually apply in this situation.

Please try to keep this in perspective: a lot of people who have cruised with Disney have had their cruise itineraries significantly altered and missed ports and not been offered anything near 40% off a future cruise. Would you rather they had kept to the original itinerary and stopped at ports where people could have been infected with a deadly virus, endangering the lives of passengers, crew, and countless more once passengers disembarked? Seems like one of those situations where the phrase "don't look a gift horse in the mouth" may apply.

 

[o&smom]

Just curious... if the person you spoke with onboard had answered differently, what would you have done? What would have been your options if you had received a different response onboard? I'm not seeing as how getting wrong info onboard really has huge impact here. Yes, it would be nice to double-up and keep the $200 OBC. Receiving misinformation isn't right, but it doesn't mean you were cheated.

Enjoy your future cruise and congrats to your son!

Never said we were cheated. Just disappointed to try to do the right thing and get clarification from someone who was working with people specifically on utilizing the booking offer. If we had gotten a different response it would be what it is. Can’t make something something else.

 

[o&smom]

Please try to keep this in perspective: a lot of people who have cruised with Disney have had their cruise itineraries significantly altered and missed ports and not been offered anything near 40% off a future cruise. Would you rather they had kept to the original itinerary and stopped at ports where people could have been infected with a deadly virus, endangering the lives of passengers, crew, and countless more once passengers disembarked? Seems like one of those situations where the phrase "don't look a gift horse in the mouth" may apply.

My point is about the fact that we got clarification while on board specifically about the offer and our situation. We were hoping that Disney would be overly cautious and discussed not getting off if they stopped in Mexico. But if anyone got off it put us all at risk. Never complained about what Disney chose to do.

 

[o&smom]

Honestly, asking a ship's officer about "bookings" is like asking that WDW bus driver, his interpretation is subjective and you can't really expect it to have any impact on what DCL tells you. He read the letter and interpreted it as you did, but if you look at it from DCL's viewpoint they're talking about people booking NEW cruises, this was never intended to give folks that already booked itineraries the opportunity to change that booking and piggy back a discount that was never meant to be applied to pre-exisisting bookings in the first place. That's all I'm saying, your view is you're being cheated, but DCL doesn't see it that way because how this new discount is being offered.

Sorry, but you were not there. Also, never said cheated.

 

[lanejudy]

Never said we were cheated.

Sorry, my bad. Someone else used that term. But you said you felt something was taken away, and I don't see it that way. A misinterpretation that later gets clarified correctly is not taking anything away. A disappointment yes. I'd take that 40% off and run with it - forget the "measly" little $200 OBC.

 

[AquaDame]

I'm also of the opinion that the officer did you a disservice in telling you their opinion. Their job is not booking things. I'm certain they do not know every rule in place, especially for a specific offer that had just be granted as a one time exception. They should have told you they did not know but were likely trying to be helpful. Bad information isn't unique to more blue collar jobs - this is why it should be more acceptable to just tell people 'I don't know' and have that be acceptable. If you want to fight their stance you can request to speak to a supervisor but much as the staff onboard typically will not enforce promises from shoreside staff I think you might have problems getting shoreside to go with that officer's interpretation.

 

[MomOTwins]

Sorry, but you were not there. Also, never said cheated.

My point is about the fact that we got clarification while on board specifically about the offer and our situation. We were hoping that Disney would be overly cautious and discussed not getting off if they stopped in Mexico. But if anyone got off it put us all at risk. Never complained about what Disney chose to do.

I do think you are mincing words a bit here. I mean, you did say you “earned” the discount because of DCL’s “drastic” changes, but now acknowlege those changes were for the best. And accusing DCL of “jerking you around” is not really all that different from saying “cheated.” I think what people are trying to say here is regardless of what an officer said (which could be because he misunderstood you—after all, he had to be under a lot of stress and this was an unprecedented discount—he may have thought you planned to rebook your existing cruise with this discount, which is of course allowed), he did not have the authority to bind the company and require DCL to give you a better deal than everyone else on the cruise.

 

[o&smom]

I do think you are mincing words a bit here. I mean, you did say you “earned” the discount because of DCL’s “drastic” changes, but now acknowlege those changes were for the best. And accusing DCL of “jerking you around” is not really all that different from saying “cheated.” I think what people are trying to say here is regardless of what an officer said (which could be because he misunderstood you—after all, he had to be under a lot of stress and this was an unprecedented discount—he may have thought you planned to rebook your existing cruise with this discount, which is of course allowed), he did not have the authority to bind the company and require DCL to give you a better deal than everyone else on the cruise.

I do think you are mincing words a bit here. I mean, you did say you “earned” the discount because of DCL’s “drastic” changes, but now acknowlege those changes were for the best. And accusing DCL of “jerking you around” is not really all that different from saying “cheated.” I think what people are trying to say here is regardless of what an officer said (which could be because he misunderstood you—after all, he had to be under a lot of stress and this was an unprecedented discount—he may have thought you planned to rebook your existing cruise with this discount, which is of course allowed), he did not have the authority to bind the company and require DCL to give you a better deal than everyone else on the cruise.

I think you are combining two different things I said. The “earned” $200 OBC had nothing to do with this cruise. The ”drastic changes” are my and my husbands opinion. When a whole week of your entertainment on your cruise cannot get on the ship and you do not go to 60 % of your ports, in our definition it is a drastic change to your cruise. We never said it was a bad cruise, again it was what it was. The female officer understood exactly the fact that we were asking if it would apply to our upcoming cruise that we had just booked prior to our WBPC cruise. We are not asking for “ a better deal than everyone else.” If they had a placeholder cruise with the $200 OBC attached they could use it. We had just transferred that to an actual cruise.

 

[o&smom]

I'm also of the opinion that the officer did you a disservice in telling you their opinion. Their job is not booking things. I'm certain they do not know every rule in place, especially for a specific offer that had just be granted as a one time exception. They should have told you they did not know but were likely trying to be helpful. Bad information isn't unique to more blue collar jobs - this is why it should be more acceptable to just tell people 'I don't know' and have that be acceptable. If you want to fight their stance you can request to speak to a supervisor but much as the staff onboard typically will not enforce promises from shoreside staff I think you might have problems getting shoreside to go with that officer's interpretation.

Would you mind closing this thread? My intention was to see if other cruisers on the WBPC cruise were having issues and confusion as well in actually applying it.

 

[Mainsail Minnie]

We were offered something because of drastic changes to our cruise. Disney should not take something away that we earned by doing the things to get it in the first place. Especially, since we talked to someone while still ON THE SHIP to make sure that it would actually apply in this situation.

The guy you talked to on the ship was mistaken. It happens. You were #215, so that's an indication of how overwhelmed they were onboard. Mistakes happen and this was one of them.

You're not losing because you're going to save even more money with the 40% discount. DCL doesn't offer the $200 to new sailings anymore, and they never apply discounts to existing sailings, so you have to pick which one is the better deal. Obviously 40% off is better, but you can't have it all. You're angry because a peraon's error led you to believe that you would get it all, so now that you know the real deal it feels as if something has been taken away. But it hasn't.

I'm not always on DCL's side by any means, but in this case it's not them jerking you around. It was one overwhelmed crew member who made a mistake.

 

[AquaDame]

Would you mind closing this thread? My intention was to see if other cruisers on the WBPC cruise were having issues and confusion as well in actually applying it.

Of course! I'm sorry we all commented before they had a chance to find you, and hope if they see this they send you a private message.