Anyone else find survey at end of Disney calls hilarious?

[100acreHiker]

I try not to call the Disney customer service line if I don't have to, as I usually wind up on hold longer than I can stand, but when I do and I wind up getting a truly helpful and informative CM, I usually stay on to complete the survey at the end, as positive feedback can often be really helpful to Disney employees.

That said, I find the final question of the survey hilarious, and I'm a Disney person. The question: How would you rate your overall experience regarding this phone call? Press 1 for Efficient; Press 2 for Magical; Press 3 for Exciting; Press 4 for Informative; Press 5 for none of these.

Has anyone ever had an EXCITING or MAGICAL phone call with the IT or Customer service dept? Even when my questions are answered thoroughly and my wait time was minimal, I can't say I would go so far as to use either of those terms to describe a phone call. And why no option for those calls in which you don't get the help you need, or the reservation you really wanted? Why no Press 5 for for "Depressing" or 6 for "Frustrating"?

Anyway, it always makes me chuckle and was curious if I'm the only one!

 

[Nutbean]

I never bother because it is long distance. No way I am paying extra to give them feedback.

 

[100acreHiker]

Actually, that's interesting: why is that Disney doesn't have a toll-free number? Most national businesses do.

 

[LilyWDW]

I have had ones I consider magical. The CM has gone above and beyond, been very very very nice to speak to, and has chatted with me like an old friend. I enjoy those calls and, when I hang up the phone, I am actually often in a better mood then I was before I called.

 

[darkwing818]

Obviously, I can't speak for the OP, but while I have had many "normal" calls to Disney, I have also had some great calls with CMs ranging from, DVC room & date selections, to Restaurant reservations to Disney cruise line (can't tell you how often they've worked magic for us). Plus many times I also leave a message at the end of the call, giving the specifics of how the CM helped us out.

 

[LBIJim]

Actually, that's interesting: why is that Disney doesn't have a toll-free number? Most national businesses do.

Why should Disney pay for something when there are millions of suckers willing and even happy to pay instead?

With most people and cell phones, a long distance call is irrelevant these days, but even way back, there were very few complaints about Disney's lack of a toll-free number.

 

[Davey Jones II]

I would stick around for the survey if I wasn't calling long distance! Yes, they should definitely have toll free numbers.

 

[Donald - my hero]

I only stick around for those surveys (and not just with Disney) if i have had EXCELLENT service. Just a few weeks ago i called to add to our resort reservation a request to have our room away from the smoking area due to my asthma. I also asked if she could stick on that we're celebrating our 30th anniversary. GOOD grief, you would think i told her i walked on the moon!! She was more excited than our good friends I could hear her typing madly and then she read what she had attached to my reservation ... Honestly, i was blushing just listening to her. I don't care if ANYTHING ELSE happens to enhance our celebration, she has already made it truly magical.

I followed this up by sending an e-mail detailing all i could about the call since i always write down names & times that i call anywhere, to let them know what great service she provided. I thought nothing of it until Monday the phone rang and the call display had that familiar 407 area code. After a brief freak-out when the caller identified herself as calling from Disney (eek has something gone wrong with my holiday???) i was informed that a special note was being included in her employment file and was being forwarded to her immediate superior as well. I hung up feeling like a million bucks, it truly does matter when we pay it forward

 

[Priory]

If it's a good call I always choose magical because I assume that's the 'top' response they look at come cast member evaluation time. (Imagine your job performance being tied to a customer having to choose a nonsensical answer in their feedback for you -lol).

 

[disneyfantotheend]

Any call to book or talk about a Disney trip is magical, even when the person you speak to isn't so magical. LOL But I usually only do the survey, if it was extra special, so I usually choose magical.

 

[BobH]

The surveys should rate the company policies but Disney mgmt is only interested in rating their employees.

 

[100acreHiker]

I like hearing stories of people having received service on the phone that changed their trip for the better! I've never been so lucky, but I also suppose I've never called with a special request.

 

[alibongos]

I have had really helpful cms on the phone that really went above the call of duty so I always do the survey for people like that.

 

[tndisneyfan]

I've had a Magical call or two over the years. Usually a really great CM who went above and beyond and really helped us out. But yeah, generally I agree with the OP. How Exciting can a call be?

 

[jheaps]

I usually get very helpful CM's and then they are the few who are clueless lol

 

[Tonka's Skipper]

It 30 years we have never had a poor CM.....they may not have been able to do something we wanted, but that is not bad service, its just the rules.

AKK

 

[Halloweenqueen]

Think of the survey as you would a tip for a restaurant server.

 

[ewdenny]

Jacqueline-

Would you mind sharing publicly or privately the email address to use for that? I had some incredible help from a CM last night for over an hour and when survey time came I was disco'd in the middle of the announcement! I would really like to give that guy his do, somehow!

Thanks.

....erik

I only stick around for those surveys (and not just with Disney) if i have had EXCELLENT service. Just a few weeks ago i called to add to our resort reservation a request to have our room away from the smoking area due to my asthma. I also asked if she could stick on that we're celebrating our 30th anniversary. GOOD grief, you would think i told her i walked on the moon!! She was more excited than our good friends I could hear her typing madly and then she read what she had attached to my reservation ... Honestly, i was blushing just listening to her. I don't care if ANYTHING ELSE happens to enhance our celebration, she has already made it truly magical.

I followed this up by sending an e-mail detailing all i could about the call since i always write down names & times that i call anywhere, to let them know what great service she provided. I thought nothing of it until Monday the phone rang and the call display had that familiar 407 area code. After a brief freak-out when the caller identified herself as calling from Disney (eek has something gone wrong with my holiday???) i was informed that a special note was being included in her employment file and was being forwarded to her immediate superior as well. I hung up feeling like a million bucks, it truly does matter when we pay it forward

 

[Planogirl]

I can see myself rating the call as efficient or informative but magical is a stretch.

 

[Mambo Junkie]

For this trip I have had some great calls, starting with the dinner reservation calls when my MDE messed up at 180 6 am. I got everything I wanted and the CM worked hard to find the reservations for me. I had called about the BBB and the cm gave me lots of useful info and tips to use the day of my reservation window opening up, and just yesterday I had a CM suggest I switch my reservation from LTT to The Diamond Horseshoe, and since most of the time it is closed and you rarely get to eat there, I'm totally excited. While on the phone she asked if she could assist me with anything else, and since I've been trying to add 2 people to my existing reservations I asked if she could help me add 2 to my CP ressie. She was more excited than I was when it went through. She was saying "I can't believe it! You have the best luck!" etc. She was also able to add 2 more to my Park Fare reservation. I know it wasn't her so much, but she was really trying. She would say, "Let me move this up/back a little", and it would be there.