My mom tried phoning yesterday morning and it said the wait would be 60-90 minutes... Over 2 hours later, she still never got through so hung up. We had seen the free dining glitch on the website and had to head out for a few hours so when we came back home, the glitch had been fixed.
She phoned last night and got through. She started booking things and somehow got disconnected so had to phone back. The second guy put everything on the same reservation she was doing but when we got the confirmation email, things were messed up (insurance was missing, gave us park hopper tickets instead of base (since we are annual passholders we didn't need PH), the deposit she put down wasn't listed, and Magical Express wasn't listed). She phoned back today and got it all sorted out. The guy had messed a bunch of stuff up so she erased everything and our new confirmation has everything listed.
When I compared what we got our package for to the SPD (for the first part of our trip), it pretty much is the same thing. Our first reservation shows TRT as the code (not sure what that is) but our second shows JJO (which I believe we have had before).
We booked Riverside January 20 to February 6.