Anyone else dislike this

[FierceAXboi]

You call Disney Reservations just to get a rate. Perhaps to see if the week you want to go is available. Your probably calling numerous times a week crossing your fingers hoping something opens up. First though you have to play twenty questions. No more simple questions like "Are you making a new booking" press 1 or "Paying for a current booking" press 2. Now they must ask what your phone number is, how many times you have visited Disney, was your last visit prior to 1993. As you can see I left out the party of 8 or more becuase I guess that has some significance. However, the "was your last visit before 1993" what does that have anything to do with my call. If I answer Yes dose that mean I am going to get a better rate or diffrent kind of treatment from the castmember. Then when I finally get through all that I am asked another twenty questions. Whats my last name/My Zip Code/My email/Who am I going with. All these questions so that they can then tell me "oh no I am sorry we have nothing available". Why not look first and then ask the questions. I really dont understand there logic. I myself work in reservations for a cruiseline and we use the same system they use. If you called me wanting to book a cruise and there was one cabin left chances are that while I am putting you through the 20 questions someone else will grab the cabin I want. Well thats all I had to say........I needed to vent but regardless of the questions game I sill love Disney

 

[Kallison]

That is why I use Dreams Unlimited

 

[FierceAXboi]

Does Dreams unlimited offer A.A.A Rates.Annual Passholder Rates or FL rates?

 

[Tiggerlover91]

Does Dreams unlimited offer A.A.A Rates.Annual Passholder Rates or FL rates?

YUP!!

 

[DebbieB]

What kills you about that is they officially do not have an 800#! So you are paying while they ask all these questions! Glad I'm a DVC member and rarely call CRO.

 

[zurgswife]

What kills you about that is they officially do not have an 800#! So you are paying while they ask all these questions! Glad I'm a DVC member and rarely call CRO.

But unofficially they do and i only use that when i calll

 

[princess aurora]

But unofficially they do [have 800#] and i only use that when i calll

so what's up with that anyway? How is it they "have" an 8003 but don't use advertise it or use it? Is it just for travel agents but the secrect gets out and around. Obviously the company pays for an 800 number I'm sure by call volume so they must work to get this cost down.

Just wondering

 

[FierceAXboi]

I heard they use to have one years ago but no longer make it public becuase to many kids called asking for mickey. I myself have used the number a few times but no longer have it. I dont care about it not being toll free though cause I use my cell phone. What kills me and you can qoute me is meaningless and stupid questions that are being asked with no justification. Naturally my name/address and phone are important but dont ask me that before u even know if what i want is avail. Your wasting my time, your time and the time of the person waiting on hold.

 

[chyam]

This is my one true pet peeve with CRO . It seems everytime I call it is at least a 20-30 minute wait. The 800 number is great but that is the Travel Service division and they do have different cancellation policies so do be aware. I think the major problem with the long waits is all the questions. They ask you to punch in your phone number and then finally when someone comes on they ask you again, then they have to go through the whole spiel of how many visits, who's coming etc. etc. I feel that when I ask if "such and such" is available for my specific dates and they say it is then ask all the damn questions..........why go through all of the stuff if there is nothing available that I am interested in for my dates. I used to think they were in cahoots with the phone company, but they could process alot more calls if they would just streamline all the market research questions.....If what I want is available then go from there. As much as I love Disney the other day my cell phone went dead several times due to the long waits and my hand fell asleep holding it to my ear, not to mention I had just about had enough of yo ho yo ho a pirates life for me! Oh well I'm through venting now Well I thought I was through but can anyone tell me why Disney can not find a web designer who can create an online resevation system that can handle codes and most other details..........geez you would think they are running a Mickey Mouse operation up there! Ok I'm done now
Calling the 800 number you will have a different cancellation policy which is important to some people.
__________________

 

[disneyaggie]

I believe these two numbers were supplied on another thread. They are WDW's 800 numbers: 1-800-828-0228 and 1-877-939-3732.

From what I understand, someone tried to call these numbers just recently and got through! Hope it helps!

 

[FierceAXboi]

Before anyone gets upset I do want to say one thing. I am fully aware that the agents who answer our calls our probably just doing what there told. Its manegment thats to blame. I for one have refused to play the 20 questions came. I in a polite way say please ask me these questions once we find if you have what I want. I am kinda in a hurry and get be on the phone to long. They seem to be ok with it and tell me whats avail. If nothing is avail I thank them and hang up.

 

[All Aboard]

That part doesn't bother me too much. You can quickly get through it... push 1, push # twice to bypass the telephone entry, push 1 twice to answer both survey questions.

Nope, what really irks me right now is the length of the message that precedes any chance you have to even push any keys. You know, the "you've called at the perfect time... have you heard about the new magic your way... the more you play the less you pay per day..." That seems to go on and on and on.

 

[eeyore45]

That's what I noticed, no matter if I pushed 1 or # I still had to go thru what I've heard a dozen times before!!

BTW, per the "cancellation" policies... from what I've read at the Dis even if you do call the 407 # you still can get thru to the same division, so if the cancellation policy is important, before you book, ask,

 

[FierceAXboi]

Perhaps they do it as a call control technique. If we were to call and instantly be transfered to the agent the hold time might be longer. Perhaps I mean is sounds logical to me. I still dont agree with it I press 0. I do have ALOT OF COMPASSION for those castmembers. I work at a call center and getting back to back calls is no fun. No matter who or where you for being in a cubicle not even getting a chance to breath cause as soon as one call ends the other one is coming in and you have no control over that. My hats off to all the nice dedicated Resv Operators at Disney.

 

[seashoreCM]

(copied from anothe post)
Bring your phone bill and when you get there go to Guest Relations and ask for some specific perks like complimentary ice cream, trading pins, fast passes.

Disney hints:
http://members.aol.com/ajaynejr/disney.htm

 

[Alice Sr.]

What kills you about that is they officially do not have an 800#! So you are paying while they ask all these questions! Glad I'm a DVC member and rarely call CRO.

I very rarely make resv through CRO but I did this week and boy am I glad we have the DVC reservationists. The CRO people were very nice don't get me wrong just not knowledgable. I appreciate our DVC CM's.