I think botched refurb timelines, like the BWV problems above, have different make-good constraints compared to one-off issues.
The BWV refurb issue (and other botched timelines for refurbs) impact more reservations and that has knock-on effects:
- Gotta re-room more reservations (duh)
- Both more rooms per night, and, in BWV's case, for many more nights
- Gotta do it equitably and give everyone equal treatment. What's worse?
- You get re-roomed from a BWV 1BR to a YC hotel room, same as others
- You get re-roomed from a BWV 1BR to a YC hotel room while other BWV 1BR guests get moved to a BCV 1BR
Combined, it means you need a higher volume of the exact same make-good available, and that really limited their options. Plus there was probably some refurb PM somewhere already feeling heat over the timeline and didn't want to bork the budget too.
For the most part, isolated incident make-good tends to be very good from Disney.
That was a very rare example so luckily I doubt any of us will need to deal with it going down like that. It would not have jived with me though. I understand that occupancy was exceptionally high, leaving little room for moving, and that our contracts say under certain circumstances our rooms may not be available.
Last trip we were a party of 4. We did not want to stay in one room together so deliberately decided to pay double the points and double the cost: either 2 studios or a 1BR.
If for some reason our room was not available, I would expect adequate compensation. If they couldn’t muster that and pushed the idea that I then must accept outright cancellation to get my points back, I’d want to be shown all the reasoning of how it was my specific unit that ended up on the chopping block… the methodology following our DVC contracts.
To accept a YC room is really no different than accepting a BC studio, and a BC studio is very similar to BW studio. But this guest had booked a 1BR, twice the points from a BW or BW studio (which the YC room is comparable). Sure, if BC studio or YC studio is all that is available, AT LEAST give me back half my points. That is ridiculous. Shoot, Pop Century ‘Disney Exchange Collection’
point chart shows 26pts/nt single room that time of year, but that does not make it OK to move a Deluxe 1BR at the same point cost over there. The reasoning MS used to moving over to YC was invoking the Exchange Collection
point charts, where right on those same charts says:
Reservation points have no other relationship with, or comparison to, vacation points and are established for convenience of reference only.
Outright these charts say NOT equivalent to vacation points, aka normal DVC points.
It was a weak justification on their part, and doesn’t surprise me to have never heard of such a thing elsewhere, ever, where DVC is concerned. What they’d have a better angle with is pushing the outright cancellation but they also better be ready to prove the proper system was used, and not just thrown at whoever happened to pick up their phonecalls that day. Also ready to defend management decisions around whatever caused such a ruckus that so many parties needed to be moved unscheduled simultaneously that the only alternatives end up being downgrades without proper compensation or be cancelled. Makes no sense.
Maybe I’m the unreasonable one but I would not take what happened BWV1BR/YC family lying down. They said they reached out to DVC before, during and after. Did not get a response over those weeks. Shortly after they rented out BW points here and haven’t been back since. We’re left to guess what happened but I wouldn’t blame them if they decided to move on after an experience like that.
Why couldn’t DVC give them back the difference between a studio and 1BR? That seems fair, not saying ‘well the Exchange Collection point charts say that is equivalent.’ That was bunk.