Anybody else having issues with Disneystore.com?

[pklein09]

I finally got my 2 shipping notices.
Funny thing. I made the order on 11/26, but it said it was made on the 29th. Oh well...but then it said it was shipped on 9/12. LOL I don't think so.
The second one appears to be right. I'm gonna check my orders and credit cards though to be sure all is right.

I think the "9/12" is the European date format for December 9. Odd, though, that it would be listed like that.

 

[wtpfan]

There is definitely a lack of quality happening. I placed an order on-line on Nov 7 (to avoid the rush) and it was received Dec 1 at the location in Niagara Falls NY I had it shipped to. There were 2 items missing and 2 random items I did not order were in the box. I called the next day to complain and they said they would ship out the two missed items right away. I have yet to get a shipping confirmation e-mail.
Very disappointed. It has been a while since I ordered from Disny.com but the service was never like this.

 

[jenseib]

I think the "9/12" is the European date format for December 9. Odd, though, that it would be listed like that.

That is weird, since 12/9 is a sunday and all other dates were in the American way.

 

[OhioStateBuckeye]

I also had this happen. I placed the order on Black Friday, I had a lot of trouble doing that. I wanted to use my $20 off a $40 purchase code that I had from my Brave Blu Ray order, the website wouldn't accept that code so I had to call to have the code applied, then I was told on the phone that they couldn't apply the code to an order for the Pixar vinylmations (the $20 off code did have restrictions, but vinylmations were not on the list).

I hung up, called back and found someone who knew how to add the code to my order (with the Pixar vinylmations). I am pretty sure I missed out on some codes I could have used anyway, the website kept messing up the shopping cart page and by the time I got the second person on the phone I was tired of messing around.

2 weeks after the order I had not received shipping confirmation. I sent a very snarky email (I admit it, it was truly very snarky, and I usually don't do that) and they apologized and gave me a $10 gift card code. And a few days later my order was finally marked as shipped. Still haven't received it...but hopefully it'll get here.


I have been ordering a lot lately off the website to satisfy my new vinylmation craze, and I have a lot of trouble ordering things. The website doesn't accept a lot of codes that it should, it is a pretty big mess.