We are very excited about our trip, we leave in 3 weeks! This is the first time to stay at Bryan's Spanish Cove, and based on the experiences I have had with the customer service so far, I am sure it will be fantastic!
Although I booked through a Ready, Set, Go! auction with skyauction, I have already received a confirmation and welcome letter from BSC (never got anything like that with CPGV when we stayed through skyauction). I also called the resort directly a couple of weeks ago, to ask how early we could check in, as we are actually staying at Sheraton Safari for our first night (thanks travelzoo, $59. for the night!) and then plan to go to MK for opening the next morning. The wonderful person at Customer Service made a note on our reservation that we wanted early check in (like 8:00 am early) and told me to call her when we arrive on Friday, and if they don't have anyone using the room that night, they will let us in first thing in the morning so we don't have to leave our luggage in the car all day. She also made note of the other family travelling with us, and offered to get us adjacent rooms, etc.
Any recent guest to confirm that the service and accomodations are as great as they sound?
Although I booked through a Ready, Set, Go! auction with skyauction, I have already received a confirmation and welcome letter from BSC (never got anything like that with CPGV when we stayed through skyauction). I also called the resort directly a couple of weeks ago, to ask how early we could check in, as we are actually staying at Sheraton Safari for our first night (thanks travelzoo, $59. for the night!) and then plan to go to MK for opening the next morning. The wonderful person at Customer Service made a note on our reservation that we wanted early check in (like 8:00 am early) and told me to call her when we arrive on Friday, and if they don't have anyone using the room that night, they will let us in first thing in the morning so we don't have to leave our luggage in the car all day. She also made note of the other family travelling with us, and offered to get us adjacent rooms, etc.
Any recent guest to confirm that the service and accomodations are as great as they sound?