Any one had success with a reply from Guest Relations

lawgs

DIS Veteran
Joined
Aug 2, 2000
Messages
2,672
just wondering if anyone has had success with a reply from guest relations (not the park kind but the overall relations for wdw) with regard to a concern you may have had about your stay at disney or in the parks which you took time to fill out a form at "guest relations" ( at a park) or sent an email to "guest communications"

have had two instances where i took the time to fill out their form/send an email....and as yet have heard nothing from them....

form was in september, email was week and a half ago....

any comments on this would be appreciated...
 
Yes, we have had an experience of a very quick response from Guest Relations to a letter I sent (though not an email or online comment and this was addressed to Epcot Center Guest Relations, not WDW im general). We took a quick weekend trip to WDW in October over Columbus Day weekend and on our last night went to Epcot intending to see Tapestry of Nations and Reflections on Earth for the first and probably last time (fortunately, they have been extended through this year). About 7:00 we went to the Universe of Energy thinking we had enough time to take that ride and make it over to World Showcase in time to get a good spot to see them both. We didn't time it too well I guess, as we had to wait a while for the preshow to start and didn't get in to the main show until after 7:30. As it turned out the dinosaur portion of the ride broke down about half way through and we ended up stuck there until after 8:30 when the maintenance crew was abe to get us out through a side door.
We finally made it over to World Showcase just in time to see ROE but missed TON and couldn't really see much as there weren't any good viewing spots at that point. Anyway, we had a really good trip otherwise and we weren't really that disappointed missing the rest of the ride as we had seen it before (and it was kind of cool being in the dinosaur section with all the lights on as we got a little glimpse of the attraction behind the scenes) so I almost let it go and didn't say anything. But when I got home, I decided to write a note syaing we had a great weekend but were disappointed it ended on a down note by missing TON and not seeing ROE very well. I didn't really expect to get anything in the way of tickets or anything like that since we did have a great day in the park and things like that happen with computer operated rides, plus everyone at the attraction had been really nice and helpful during the delay, but I wondered if we might be able to get into the special viewing area for Illuminations I had heard about (near the Rose and Crown I believe) sometime during our next visit (end of February) since we had missed most of it, due to the ride breaking down. Well, a couple of weeks later, I got a phone call from Epcot Guest Relations, saying that not only could we get into the special viewing spot, we would get complimentary tickets for a day at Epcot for the 4 of us. No way did I expect anything like that, but it does show that Disney cares about their customers and will try to make up for even such a slight inconvenience as we had.
Not sure if this helps, but maybe a letter will generate a faster response than an email or survey, though I don't know why the media you use should make a difference.
Ted

[This message was edited by TedO on 01-17-01 at 12:27 PM.]
 
I, too, had a positive experience, 2 years ago, when I e mailed guest relations with a small situation. My problem was that my daughter and her friend that had come along to WDW with us were unable to use their flex feature which was part of a package that we had purchased. It was a misinformation problem, really no ones fault.
My daughter and her friend had chosen a wooden jewlery box as their flex feature and it was on our day of departure that they wanted to do this. We were meeting them at the resort to take the mears shuttle to the airport as we all wanted to do our own last minute things. This is where they told me that they had taken their purchase to a cashier but they could not activate their flex feature because I had to be with them to do so. When we got home, I sent off an email and stated what had happened. I really didn't expect anything to be honest. But I was contacted and after a couple of back and forth info. calls we recieved 2 of the boxes that the girls had chosen, by mail. I thought that was very nice!


 
thanks ted and denise for your replies....

am not expecting anything....except a reply ...

so far neither from my written concern turned in at epcot in september or from my email about misinformation concerning recent ticket price increase....they would have us believe that no one knows when the price is going up.....it just happens over night.... i guess the old "prices subject to change" covers this "increase"....

come to think about it now...we had problems getting correct information regarding Mickey's Very Merry Christmas Party tickets....and wasted time on our september visit trying to purchase them at "any guest relations" window at any park as we were told we could.....NOT...

not bitter.....just feel there should at be some acknowledgement of "concerns"
 
I got a reply to my letter voicing some concerns about the All Star Music resort. They even gave me the option to stay there again with a 20% discount.
Pat

figment01.gif

Bring Figment back!
Pat
 
If your comment was dropped off at Guest Relations INSIDE epcot, I doubt that you will receive any sort of reply. I know this because I also made a complaint, spent about 15 minutes filling out their form and have never heard from them. This was about a year ago.

However, Guest Relations through e-mail
WDW.Guest.Communications@disney.com
and through snail mail is generally much better. I have followed up on other items through both those routes and have received feedback within 48 hours.

My two cents :D , Steve
 
I am also waiting for a reply to an e-mail to guest communications. It has been a week. Apparently they aim to get back to you in three days.
 
I sent an email after my December trip praising a security employee who jumpstarted my car after I left my lights on at AK. I also commented on some Blizzard Beach employees who were less than helpful to guests and embarassed a young boy by shouting at him in front of other guests when he started to go down a slide too soon (the cast member was too busy chatting with another cast member to tell anyone when it was time to go!)and also mentioning the musty smell that seemed to pervade BB on this visit. I have not gotten any reply at all and it has been a month or more.
 













Free Vacation Planning!

Dreams Unlimited Travel is here to help you plan your ideal Disney vacation, with no additional cost to you. Our Authorized Disney Vacation Planners offer expert advice, answer all your questions, and constantly seek out the best discounts, ensuring you get the most value for your trip. Let us handle the details so you can focus on making magical memories.
CLICK HERE










DIS Tiktok DIS Facebook DIS Twitter DIS youtube DIS Instagram DIS Pinterest

Back
Top