*Any NetFlix Users?-Help!*

[Mrs. Squirrel]

As a recent happy subscriber turned sour by the company's infamous throttling techniques, I am attempting to fight back. Recent movie selections have been shipping from distribution centers as far away as Honolulu, HI! During the Honeymoon phase of my membership, I always received my movies from the Indianapolis distribution center with 1 day turn around time. Any Indy users, can you please post the Indy center address? I can then change the return address to get my movies back a little faster! Thanks so much!

 

[Magickndm]

If NetFlix doesn't have the movie you requested at you closest dist. center they will get it from anywhere it is available. I really don't think it's a good idea to send it back to whatever dist. center you want.
I wish they could tell you that though so you can decide if it's worth the extra wait time.

 

[Tigger&Belle]

Were you asking for a movie that is an uncommon movie? I've also very occasionally had a movie come from far away (not THAT far), but only because they are trying to get the movie to me that is tops on my list or because it's a movie that they don't ahve many copies of.

Can you e-mail them and try to resolve this matter and maybe even talk to them on the phone so you can try and get some answers?

 

[puffkin]

Switch to Blockbuster Online, I haven't noticed a huge problem with throttling yet (over a year). Plus you get the in-store coupons each month if you find yourself without a movie.....

I have noticed that rare or older movies seem to take a lot longer....but usually new releases come very quickly, even if they say short wait. I don't know where our movies come from, it doesn't say and all our movies get returned to the Philadelphia distribution center, which is closest to where we live (they usually get the next day and ship out a new one that day).

 

[Annette_VA]

http://netflixfan.blogspot.com/2004/01/known-netflix-distribution-centers.html

Dated Jan 1, 2004, though, so it may be a bit outdated

 

[Papa Deuce]

Switch to Blockbuster Online, I haven't noticed a huge problem with throttling yet (over a year). Plus you get the in-store coupons each month if you find yourself without a movie.....

I have noticed that rare or older movies seem to take a lot longer....but usually new releases come very quickly, even if they say short wait. I don't know where our movies come from, it doesn't say and all our movies get returned to the Philadelphia distribution center, which is closest to where we live (they usually get the next day and ship out a new one that day).

Don't switch to BB Online. They are almost bankrupt. Almost out of business. Stores are closing in many locations. I know a manager at one near me. She says thay could be totally gone within a year if they can't get things turned around.

 

[Mrs. Squirrel]

The return address envelope says Nearest Netflix Shipping Facility. My nearest Netflix Shipping Facility is in Indianapolis, IN. I have already changed the return address on one movie, the one shipped from HI, but the closest address I had on file was Lansing, MI. Netflix logged in my movie as received 2 days after I mailed it. I can only assume that they didn't have a problem with where I returned it, because they logged it in normally and did not call or send me an e-mail that this was a problem. If it had gone to HI as scheduled, it would have been closer to a 5 day return.

The 'remote' shipping center business didn't start until after the first month ended beyond my free trial. That's when I started noticing the slow-down. It happened in three ways 1. The time it took to log in my returned movies as recieved 2. The turnaround time between a received movie and when a new one is sent out 3. Shipping movies from extremely remote locations.

I contacted the company, by e-mail, (I never found a phone number on the website) and received a canned answer about how Netflix can't be responsible for postal delays. The problem with that answer is that the canned e-mail didn't address the above delays. I never mentioned postal delivery time! I thought I was going crazy. My service slowed down so bad that I could barely get one movie a week on a 2 at a time plan!

Then The Indianapolis Star ran a Sunday edition article about Netflix and their throttling techniques. So, I wasn't the only one after all! This led me to do some research on the web. Check out www.manuelsweb.com for loads of testimonials. The problem is that there are no other viable rental alternatives, from what I am reading online.

I don't rent the newest releases, nor obscure titles. I rent movies that would have been popular 1-3 years ago, because I am so far behind in my viewing.

So again, does anyone have the Indy address?

 

[Mrs. Squirrel]

Many thanks for pro/con advice! I will try the thread while I wait for the address. . .I know it's out there!

 

[terri01p]

I think I might be able to help alittle bit, I also get netflixs, last couple of weeks I got my movies from LA well I live in NC and there is a netflixs place in greensboro where I have always got my movies ( about 2 hours away from me ). Well the turn around from LA was terrible, so I emailed netflixs to ask what the deal was. They emailed me back that the movies I had requested were not at the greensboro location so it was sent from LA. Well true to their word I'm back on track now, don't worry about it just send the movies back and you'll see you'll get back on track, or you can always email them like I did.

 

[Mrs. Squirrel]

Many thanks Annette VA. Your link was right on-it may have been old, but it still had the Indy address!

 

[foolishmortal]

I think it is soo funny that people are having problems. Ok maybe not funny, but I don't understand this whole throttling thing, I think it is more of a random thing myself.

Sorry but I have been a netflix subscriber for over 3 years and have ALWAYS had a 1 day turn around, I am on the 3 at a time plan. They always come from the Aurora center which is minutes from my house.

There are times where I will get and watch and return 6 movies in a week, and still have a 1 day turnaround.

so why they are chosing to "throttle" someone on the 2 day plan just doesn't make sense.

I have agree with the OP that it probably isn't the movies he is requesting..I sound alot like the OP. I usually get movie that are a few years old already for example, Miracle, Butterfly Effect things of that nature...by no means have they just been released.

so if this is just something where they are picking and choosing at random I don't think it really is throttling as I probably get just as much as the OP if not more.

Maybe it is a smaller hub??? I don't know....but I would not try BBonline either because I have read they handle high volume subscribers the same way.


Also a frined of mine (he is on my freinds list so I know this..lol) He is on the 5 at a time plan, and is always getting what he wants every week.

 

[Mrs. Squirrel]

terri01p, I hope you are right, and thanks for the advice! I would like to think that NetFlix does the right thing, but wonder with all the testimonials to the contrary. Whatever their motives, maybe a phone call alerts them to the fact that you 'are on to them' and they'll stop the remote shipping. I'll give it a try. I now have the CS phone number thanks to a fellow diser!