Any Ideas before calling IT

[friendoffigment]

made two ADR's then wasn't able to make any more on my mac laptop or apple ipad. whenever i pick a time the screen freezes on both devices.

 

[sponica]

Well the first step in tech support is log in and log out. If the browser you use has a privacy option, try to use that. If those don't work, then reboot your systems.

If those fail, then call?

 

[Ohiostatefan606]

Same as above:

• Log out, log back in
• Privacy browser
• Shut your device. Shut it all the way down, not just restart. Wait about 1 minute before turning it back on.
• Try a different browser. Yes, you can use chrome on an apple device.
• Clear your browser cache, close the browser re-open
• Are you using your home WiFi - try disconnecting from the WiFi

Basically, try one of the options and move onto the next one.

 

[thanxfornoticin]

That's really odd. If it continues, I might be inclined to call the DINE number first so you can grab the ADRs you want - then perhaps worry about the tech side. Hope the suggestions above get you clear to make them yourself.

 

[Jacq7414]

Did you try the app?

 

[gharter]

I've had all those problems and tried each solution and the answer is variable.
Switching browsers and going to privacy mode has worked best for me. At times, switching to a different device has also worked or switching to a different wifi if possible.

 

[soniam]

Probably the usual cookies issue. Incognito or clearing caches usually works best. Also try app. Good luck

 

[_19disnA]

I wouldn't waste my time calling and being on a long hold. If there are IT issues, you won't be the only person experiencing a problem. There are LOTS of older threads about the various Disney IT issues as many are continuing issues. Usually the first thing they tell you is reboot and/or clear your cookies/cache. Whether or not that actually accomplishes anything is anyone's guess, but always seems like the first thing any help desk says to do. Clearing cookies/cache can also wipe out stored passwords on ALL of the other sites you use which can be a HUGE nuisance to redo, especially if it has nothing to do with solving your problem.

If something doesn't work right, my first choice would be to try again later and/or use a different device (i.e. PC v.s phone) or operating system.