We used hotels.com last year for our first night in orlando. We got in very late and didn't want to pay a WDW hotel price. WE got a HOJO's 4 star for maybe $45. I booked using hotel.com's 800 # It went very effciently and we had no problem checking in late. They e-mailed the confirmation with directions from the airport. The hotel was older and needed some work, but the room was fine of one night and it did have a frig. If you know something about the hotel you want to stay at I would cetainly recommend you use them.