You need to be careful when booking though CAA, most of the time you will end up knowing more than they do....they call themselves specialists....

It is

how little they know for the most part!
If you are going to use a TA, you need to find a true Disney Specialist!
Also, if you are flying an airline like Southwest where you can get a further discount on your ticket if it is discounted, you are best to book it and keep track of it yourself. CAA will book Southwest for you, but the price you pay at the beginning is what you pay....no extra discount if it comes out.
You can get the CAA discount on rooms (if there are rooms available at that discount) booking it yourself or even with another TA that is not a CAA TA.