Animal Kingdom Lodge's so-called zero entry pool! - Our experience using a wheelchair

HugsForEeyore

DIS Veteran
Joined
Mar 26, 2000
Messages
4,227
Hi,
We just got back from Disneyworld, and stayed at Animal Kingdom Lodge from May 18 - 24. I went with two friends, and one friend uses a power wheelchair. She unfortunately has very limited movement due to a genetic disorder (Frederick's Ataxia). But she has a service dog that gives her a helping paw :).

We were very pleased with Animal Kingdom Lodge! The buses were great, since there is only one bus stop at the Lodge. The bus was never already crowded, and usually loaded us first. Our room was on the 4th floor and close to the main elevators. We had adjoining standard rooms - my friend's room was very tight on space, with a king bed and a pull-out chair bed. She had a hard time maneuvering in the room since the room was small, but bathroom was huge and easy to get around in, though! We were on a budget and could not afford a bigger room onsite. But the proximity of being close to the lobby, bus stop, food court, and pool certainly made AKL a good choice for us!

The one small problem we had was that so-called zero entry pool. My friend only came with her power wheelchair, we did not bring a manual one. Guest services said we could rent a manual one and bring her into the pool with it down the zero-entry ramp. They told us to dry off the chair afterwards so it won't rust. So we got the manual chair, went to the pool, and managed to get my friend into the water using the zero-entry. But right after we did this, a lifeguard came over and said we can't use a manual chair in the pool. We argued that Guest Services said we can, but the lifeguard insisted we can't - she said the chair would rust, and there is a rule that AKL wheelchairs can't go in the pool. I think if we had our own manual wheelchair we could take it into the pool, but not one belonging to AKL. The lifeguard pointed to some "medical" stairs leading into the pool and said to use those for entering and exiting the pool. Here is a photo of the stairs:

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We gave up arguing and decided to not use the manual wheelchair in the pool, and used the stairs instead. We basically had to bump and drag my poor friend up and down the stairs, which was do-able but not very elegant!! Later the lifeguards said they will try to get a special waterproof wheelchair from Carribean Beach that is designed to be taken into pools. So whether they ever got this special wheelchair by now, I don't know. But we were dissapointed with the "zero-entry" since it was useless to us. My friend's physical limitations are quite severe (total lift, non weight-bearing legs, needs help with all transfers) and our problem may be somewhat unique, but oh well, just wanted to share our experiences from AKL! Overall, we did enjoy our stay there. :)
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Did you discuss this problem with someone back in Geust Services? Someone should know the run around you received. I do know from talking to a GS manager at the AKL, they are still (ubderstandably) trying to work things out.
 
That is too bad. Hopefully they will be working out all the bugs of this process.
The way it is, the zero entry pool won't really help anyone who uses a wheelchair fulltime unless they have some waterproof chairs avalable to use. Most people who can't walk have some type of custom upholstery or seating system that can't get wet. Those who don't won't necessarily be able to sit in a wet wheelchair.
 
JudithM,
Guest Services orginally said yes, we could take an AKL wheelchair into the pool, and then the lifeguards said the exact opposite!! Obviously the lifeguards and Guest Services of AKL have never spoken to eachother. :rolleyes: We should have gotten Guest Services to back us up, but by then we decided just to use the stairs, since we did not want to get into "trouble" again.

It would be a huge hassle for everyone wheelchair user to bring a "spare" wheelchair that can get wet!
They have got to get some waterproof wheelchairs there, and they claimed they would soon. So hopefully, this issue will work out better in the future. We sorta knew we were probably some of the first guests to tackle these issues, since AKL was only a month old at the time. But oh well, the stairs worked out okay, but the zero-entry probably would have served us better. :)

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The walking world really has no idea when it comes to water and wheelchairs. Two years ago we had a room with a roll in shower when I asked the people at the desk for the shower chair they told me they didn't have one and that they assumed a person in a wheelchair would just take a shower in their wheelchair. I told them if that's the case I would just give my DD the chair that goes with the desk at the hotel and then called the Marriott corporate offices they put me on hold and then there was a knock on the door surprise it was the shower chair.

I am glad that the hotels now have the transfer steps that my DD can slide onto and then bump down.
 
I found the zero entry to be poor also even though I am somewhat mobile. There needs to be a safety bar on the ramp so guests like me can keep their balance entering and exiting. I did not find the medical stairs helpful at all. Stairs are very difficult for me.
Still got to swim and enjoyed that. Did some water walking too as it is easier for me to walk in the water than on land.
 
I have used a zero entry pool before during rehab, for my disease EDS I can only do safe PT in the pool, what the AKL needs to have on hand is a beach/pool wheelchair. The wheelchair is made of PVC pipes and has handles, it also has a flat seating and flat back so it can be pushed down the ramp and stay in the water.

Many of the beaches here in NC have these chairs ready for you to use, you just call ahead reserve you chair for free and then pick it up when you arrive. It has been a godsend on beach vacations.

And Lisa-I do agree that there needs to be a rail on the zero entry pool ramp.

This seems to be an example of trying to do the accessible entrance without actually involving an individual with a disability in the process of design...
 
Lisapooh,

A while back I asked Deb Wills about access to this pool, and in her reply, posted on her board, she reports that at the time of her visit, Disney had special waterproof chairs on order for both AKL and Polynesian for exactly this purpose.

I will be at AKL mid October in my own electric wheelchair and hope to use this pool. I will double check withthe concierge staff that such a chair will be available once they call.

If Disney cannot provide an appropriate chair, I will try to rent an appropriate chair from one of the offsite companies like Walkers, preferably one that I can use in the shower too.

I will report back on how it all goes later in the year.

Andrew
 
We were in the pool while you were helping your friend and it never occurred to us that the zero entry level could have been used. What was I thinking?? We did feel bad that it was such a struggle to get into the water, but were glad that it was possible at all. I have to confess rather than wonder about the ramp we were saying, "Oh look! A helper dog! Isn't that great!" I guess because both of my sisters use wheelchairs for mobility in public places ( one has chronic fatigue with leftover polio damage and one has really bad knees ) I don't focus on the chair user. It is normal for me, I guess I've become insensitive?
 
HugsforEeyore - We were in the pool the day you tried to use the medical steps. You must be a lot more flexible/understanding/positive than I am. The process of getting your friend into the pool seemed very time-consuming & extremely uncomfortable to us!!!

Also, GS told you to RENT a manual wheelchair? They told us that there was no charge for using their chair! I hope this was just a term used & they didn't actually charge you! They didn't even ask for a deposit, like we gave at WL. There was a form to sign agreeing to pay $275 (I think) if it was damaged or the key/cable wasn't returned.

Re: pool entry -
I have severe knee problems & use a wheelchair most of the time at WDW. The first time we approached the pool with me in an AKL manual wheelchair, the lifeguard directed me to the zero-entry. When I saw that there was no railing & said that I can't do down-ramps, he directed me to the medical steps. I asked about the regular wide steps w/railing near the medical steps & the lifeguard told me that they only ones. So, we parked the chair & I walked over. (Walking is very painful, but I really wanted to swim.)

After swimming (i.e. floating) around the pool for a while, I found other steps just like those I'd used - right by the place I'd talked to the lifeguard! I got out there & my sister just brought the chair around. ;)
 
FYI this is how the medical steps were designed for use. Fist you park your chair on the side of the steps and slide over onto the top while sitting down hold onto the rail and bump you rear end down the steps.
 
It sounds like there should maybe be some directions for use posted and a beach chair available. For some people, the medical steps would do just fine if they know what they are supposed to do with them. For my DD, they won't work at all because she doesn't have balance to sit and bump herself down. It will be a learning process for the users and the pool CMs.
 
Originally posted by faeflora
Many of the beaches here in NC have these chairs ready for you to use, you just call ahead reserve you chair for free and then pick it up when you arrive. It has been a godsend on beach vacations.

Hi Faeflora,
Guess we are neighbors (sort of). LOL

What beaches in NC offer these chairs? I never knew any of beaches did this.

The last beach trip we took was in Oct. 98. I love the ocean and I always try to get a room that is ocean view. But I haven't been back to the beach because of the difficulites of using my chair. These chairs sound great.

Any info you could share would be greatly appreciated.
 
Hey Nita Petes,

We are neighbors...

We have used the chairs in Wilmington at Wrightsville Beach and at Hanging Rock state park...I think we found the information by calling the Wrightsville Beach tourist office. We also get alot of our accessible information from the Access North Carolina tourist guide. If you don't already have this book get one, it is wonderful and it is free...it goes over parking, entrances, camping, bathrooms, tours..its great and has been very helpful especially since we enjoy camping..you can get one sent to you by calling 1-800-733-4171.

Have fun...

:bounce: :bounce:
 
What great information! I sure hope this feedback gets back to Disney. Sounds like safety was a huge issue here, not just for the person who need the assistance but for the people assisting as well. They do need to have appropriate rails, they do need to have water chairs. I know that they provide beach wheelchairs for guests on the cruise line, so there is absolutely no excuse for them not having this accomodation at their other resorts.

I am shocked that they would tell you to "rent" a manual wheelchair from the resort - those are provided free of charge on a first-come-first-serve basis, and that wasn't what you needed at all.
 
Hi,
I just talked to my friend who uses the power wheelchair - she said the recreation manager at Animal Kingdom Lodge called her and apologized for the pool mix-up. He also said they just got the special PVC wheelchair that is waterproof for the AKL pool. So that's great to hear!! Hopefully now the zero-entry will actually be of use to wheelchair users. :) :)

I did goof on the terminology - my apologizes!! My friend said the wheelchair was free, so we did not "rent" it. Sorry about that!

Piratesmate and mssocks - Wow!! You both saw us at the Animal Kingdom Pool!! That just blows my mind, since I have never seen a DISer at DisneyWorld before, and there were three groups of us at the AKL pool! Now I know to wear my DIS t-shirt while swimming than in the parks! :sunny: Yes, it was very difficult getting my friend in the water, but worth it since she hasn't swam in years. Our service dog wanted soooo badly to jump in the pool!!!

So now, Animal Kingdom Lodge claims to have gotten the PVC wheelchair, so that's good news!

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Originally posted by faeflora
Hey Nita Petes,
We are neighbors...
We have used the chairs in Wilmington at Wrightsville Beach and at Hanging Rock state park...I think we found the information by calling the Wrightsville Beach tourist office. We also get alot of our accessible information from the Access North Carolina tourist guide. If you don't already have this book get one, it is wonderful and it is free...it goes over parking, entrances, camping, bathrooms, tours..its great and has been very helpful especially since we enjoy camping..you can get one sent to you by calling 1-800-733-4171.
Have fun...

Well howdy neighbor!!!! *Ü*

Gosh, I haven't been to Hanging Rock since I was a kid. Now that does bring back wonderful memories.

No, I don't have the guide, but I will call & ask for one. Thanks for the info on that.

Thanks so much for all your insight. Have a wonderful week!
 
Andrew just to let you know you can't rent anytype of WC that you could use on the pool or shower. It's a health issue to reuse them among several people
 
I don't know if any of the companies in Orlando rent commodes, shower chairs, etc., but they can be used by more than one person. They just need to be thoroughly cleaned between uses by different people. This happens all the time in hospitals, nursing homes and home care.
Care Medical lists them on their web site. Also, WDW Special Reservations lists portable commodes and shower benches among the things that they can obtain for you.
 












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