2Tiggies
Near to Tigger's House
- Joined
- Sep 21, 2009
- Messages
- 19,911
Well, as per a previous thread, last November I decided that I would upgrade DD(8) to adult plan purely because we got the QSDP and it makes her Gluten Free meals easier as she can eat quite a lot of the adult options. I did this to save the wait times at CS for special meals, which, although Disney is very accommodating in this regard, sort of defeats the whole idea of a quick meal.
Long story short, I pay for DD as an adult anyhow (single parent) but she gets a reduced rate for the flight surcharges and gets child park ticket. After many many phone calls (and total consusion at Openride office
) a supervisor advised I could do this if I paid not only adult ticket price for DD but also full price for the surcharges and everything else. I decided that it was not too much more than what I would pay OOP to substitute things for her but with added convenience. Yes please, book it and I will pay.
Early this year, checked my Disney US online ressie and they had her as a child Phoned them in the US. Nope, she will get a child DDP no matter what I paid. Go back to Disney UK. I did. Total confusion. 6 weeks of regular phone calls. Supervisor meetings .... and who knows what else. THey were going to email Disney and copy me into it confirming the situation. This appears not to have happened.
So yesterday I said to the lovely lady who has been helping me that this is too time consuming for me and for them, if it can't be resolved by today, I would be happy if they could revert my booking to its original status and refund the applicable extra charges to my account.
Well, this is what they have done. The only thing is that the person dealing with this said, don't worry, we reverted it back by rebooking it for you. Now I keep frantically checking my Virgin flights to make sure I haven't lost my "old" baggage allowance and the seats I selected for us in November. I hope it was just the way she worded it. Bless her, she desperately wanted to help all the way through and I couldn't have asked for a nicer person to deal with.
She also applied a small goodwill gesture to my balance by way of an apology for approving something they couldn't apply to my booking. I just thought that was really sweet.
Only downside is that now I have to amend my spreadsheets and formulae to add in child credits and re-select our CS locations taking the child's menu into account, which I was happily able to disregard
This is probably a pointless thread except that the only downside about a surprise trip is that I can't tell anyone. But then there are all you lovely people
Long story short, I pay for DD as an adult anyhow (single parent) but she gets a reduced rate for the flight surcharges and gets child park ticket. After many many phone calls (and total consusion at Openride office
) a supervisor advised I could do this if I paid not only adult ticket price for DD but also full price for the surcharges and everything else. I decided that it was not too much more than what I would pay OOP to substitute things for her but with added convenience. Yes please, book it and I will pay. Early this year, checked my Disney US online ressie and they had her as a child Phoned them in the US. Nope, she will get a child DDP no matter what I paid. Go back to Disney UK. I did. Total confusion. 6 weeks of regular phone calls. Supervisor meetings .... and who knows what else. THey were going to email Disney and copy me into it confirming the situation. This appears not to have happened.
So yesterday I said to the lovely lady who has been helping me that this is too time consuming for me and for them, if it can't be resolved by today, I would be happy if they could revert my booking to its original status and refund the applicable extra charges to my account.
Well, this is what they have done. The only thing is that the person dealing with this said, don't worry, we reverted it back by rebooking it for you. Now I keep frantically checking my Virgin flights to make sure I haven't lost my "old" baggage allowance and the seats I selected for us in November. I hope it was just the way she worded it. Bless her, she desperately wanted to help all the way through and I couldn't have asked for a nicer person to deal with.
She also applied a small goodwill gesture to my balance by way of an apology for approving something they couldn't apply to my booking. I just thought that was really sweet. Only downside is that now I have to amend my spreadsheets and formulae to add in child credits and re-select our CS locations taking the child's menu into account, which I was happily able to disregard
This is probably a pointless thread except that the only downside about a surprise trip is that I can't tell anyone. But then there are all you lovely people
) because seeing as we are on the QSDP it does mean potentally lengthy waits while they obligingly sort her alternative meals at the CS. I just thought it would be nice to be able to order what we want when we want and not have to worry about causing chaos by making special requests should we wish to eat at normal (read busy) times. 
Last year I got around it by using child meals for snacks and occasionally swapping my "safe" adult meal with her and eating what she couldnt finish. Often I would just pay OOP/use snack for a supplement and add it to an adult meal and we would share it. 
it will all be so worth it when you and DD are there. 
I was really disappointed. Just checked this evening and it has been going on constantly since 1 November! It's more a case of making a decision that I am not allowing this to ruin my special surprise trip with DD. It's all very well to get upset when you may get results, but it is how it is so I know for next time. What also helped is that the staff I dealt with were exceptionally wonderful and it is a case of recognising that the flaw is in the system, not the staff. 
(Also because I am doing 5 TS, so more "spare" CS). At least now I can use most of the credits. It's nearly ADR time and I plan on going into my 180 day zone HAPPY! 
