Amazon seems to really be

[bumbershoot]

So I am kinda with you... 3 bad items in a minth The 1 st 2 I threw out, no call, cheap loysy items move on who cares...the 3rd was a 17$ can of formula. Here is the problem, the box wasn't damaged there was no shaking or other hard items in it in fact 3 other cans of formula holding it in place.... Meaning that sob went in the box dented!!!! Then, After sending me a dented can?????!!They wanted me to ship the dented can back. I get it I might be some punk just calling and trying to get a free can????? I guess but with 5 yrs hundreds a month and no returns ever why make me ship it back? I went from prolly 800/1200$ a month to only prolly 100$ over night. (Only when I need 2 day prime.) Back to Walmart for my foo, formula and diapers.
Walmart's.. (They shipped me finger paints 1 damaged ... Yes it is as funny as you think it might be!!!! Lol). I called no hey ship the broken finger paint back... Instead. Ohh wow so sorry we will send about her one out. ( and that one the box was beat up and evidently broken during shipping, as the stock guy did not load the paint in as damaged.)

I'm not the customer to cry, or whine or yell..., but I am the 1 that will take my $$$$ elsewhere.

Guarantee they ship that can again...

I had something of a hard time following that.

You got two "bad" items, but didn't call them? Why? You would rather just throw money away?

A can of powder was dented, and this was a problem for you? A can of liquid I can see, but powder?

And you think they would re-send something you described as being, I assume, damaged? I never worked in the fulfillment center, but I believe that the Returns people are entirely different than the other FC people, and they aren't just going to send it right back out.

And as the previous poster said, what was the problem? They would have paid for return shipping AND sent you another can.

Over the years they have developed a system for what needs to be sent back and what doesn't; obviously your previous problems (if you say you never had to return anything, that indicates that you had problems with orders that you DID report) didn't meet the requirements for being sent back, but this did. I would bet they needed to send the can back to the manufacturer and that's why they needed it.

 

[MomToOne]

A can of powder was dented, and this was a problem for you? A can of liquid I can see, but powder?

You should never use a dented can of baby formula, powder or liquid. The dent causes the tin lining to break, exposing the formula to the steel in the can. Also, minute holes can occur, which allow bacteria to enter.

 

[branv]

Do wish OP had given more info.

I've had no problems, and this week we've had 4 separate orders delivered.

The one "issue" we had was a DVD that DH had ordered for me over Christmas. It was before we were prime members, so it was one of those where UPS takes it so far, then USPS delivers the rest of the way. We were out of town that weekend, and when DH checked the following Tuesday, it said that the previous Friday it had arrived at our local post office, and was scheduled for delivery. But we had no box on our front door. DH called the post office, they spoke to the postal worker, and he specifically remembered dropping it at our door (small town ). And yet (not that this is surprising for the supposed "tracking" system for USPS), the system never showed a completed delivery.

We contacted Amazon, and they researched the situation. Despite USPS still swearing it was delivered, and that it must have been stolen from our door, Amazon sent us a new DVD for free.

 

[Planogirl]

Amazon has always paid for anything that we needed to return. I don't see the big deal with sending the can back.

The two other items not being "good" might be on the manufacturer. I don't see that as being an Amazon issue either.

I don't see any reason to not continue to love Amazon!

 

[Disneefun]

I can't complain about Amazon. Everything has always been handled. I even got a free TV from them. I ordered it and b/c I'm Prime I had a guaranteed delivery date. Well, the date came and went and I waited a couple of extra days before I called. Finally I called and said, "The TV was supposed to be here 2 days ago and it's not here. UPS shows it as having never left the pickup point. What do I do?"

Well, they sent me another TV overnight, no charge. Then 4 days later the original TV showed up. I called and said, "I need to get this one returned, how do I go about that," and they told me to keep it.

I figure they'd already billed UPS for the loss and returning it would have caused more trouble than it was worth. So I got a free TV.

 

[Judyat]

We order a lot from amazon and we're prime members. Have to say any problems we have had have been few and when dealing with customer service they have always been handled professionally.

 

[Lisaren]

Absolutely love Amazon's customer service. I have had to return a kindle (because I stepped on it and broke it - it was within the warranty and they covered my mistake) and a kindle fire that stopped charging (because my daughter messed up the charging port - again her fault but in warranty and they covered it). I understand they want to keep you with the device so you will keep purchasing content, but still - I was impressed. I also had a kindle fire stolen and customer service was exemplary in putting the serial number in the system so whoever stole it could not register the device and sent me an email to let me know if I found the device, I could get it registered to my account. I am not a prime member, so I do not think that has any affect on customer service.

 

[sweetdana]

Well, were they going to pay for the shipping to send it back? If they were, then what's the problem with sending it back? That's the risk that you take for the convenience of shopping online, sometimes stuff needs to be sent back.

The problem was 100% it was either damaged at the warehouse, and put in a box, or returned from someone else and repackaged.. Since the outside box was fine, they knew the can was dented when it went in. In my book this is not okay. Maybe you are fine with this type of behavior from a company.. but I am not. If damaged on delivery .. okay. if sending me damaged goods.. not okay..

 

[sweetdana]

I had something of a hard time following that.

You got two "bad" items, but didn't call them? Why? You would rather just throw money away?

A can of powder was dented, and this was a problem for you? A can of liquid I can see, but powder?

And you think they would re-send something you described as being, I assume, damaged? I never worked in the fulfillment center, but I believe that the Returns people are entirely different than the other FC people, and they aren't just going to send it right back out.

And as the previous poster said, what was the problem? They would have paid for return shipping AND sent you another can.

Over the years they have developed a system for what needs to be sent back and what doesn't; obviously your previous problems (if you say you never had to return anything, that indicates that you had problems with orders that you DID report) didn't meet the requirements for being sent back, but this did. I would bet they needed to send the can back to the manufacturer and that's why they needed it.

I am not good with sending things back. I don't love throwing money away, but yes, that is exactly what I did. Not everyone is a returner, I have kept many items due to hating returning things.. .. The 1st 2 in a short period of time I did not call, both were very cheap items, and neither a need. .. However the time they shipped me a can they knew was dented (since the outside box was n perfect condition) it made me angry... end of story. I am not the call and complainer... I am the walk away from your business type of person.

 

[lost*in*cyberspace]

I am not good with sending things back. I don't love throwing money away, but yes, that is exactly what I did. Not everyone is a returner, I have kept many items due to hating returning things.. .. The 1st 2 in a short period of time I did not call, both were very cheap items, and neither a need. .. However the time they shipped me a can they knew was dented (since the outside box was n perfect condition) it made me angry... end of story. I am not the call and complainer... I am the walk away from your business type of person.

But you are an online complainer,

I don't believe you have any right to complain if you don't give a business a chance to make things right. It is entirely possible the packer simply didn't notice the can was dented.

 

[Iforgetmypassword]

So I am kinda with you... 3 bad items in a minth The 1 st 2 I threw out, no call, cheap loysy items move on who cares...the 3rd was a 17$ can of formula. Here is the problem, the box wasn't damaged there was no shaking or other hard items in it in fact 3 other cans of formula holding it in place.... Meaning that sob went in the box dented!!!! Then, After sending me a dented can?????!!They wanted me to ship the dented can back. I get it I might be some punk just calling and trying to get a free can????? I guess but with 5 yrs hundreds a month and no returns ever why make me ship it back? I went from prolly 800/1200$ a month to only prolly 100$ over night. (Only when I need 2 day prime.) Back to Walmart for my foo, formula and diapers.
Walmart's.. (They shipped me finger paints 1 damaged ... Yes it is as funny as you think it might be!!!! Lol). I called no hey ship the broken finger paint back... Instead. Ohh wow so sorry we will send about her one out. ( and that one the box was beat up and evidently broken during shipping, as the stock guy did not load the paint in as damaged.)

I'm not the customer to cry, or whine or yell..., but I am the 1 that will take my $$$$ elsewhere.

Guarantee they ship that can again...

That was very hard to read.

But, I gather that you got a dented can? I can definitely see someone putting it in a box and not noticing. And, they asked you to mail it back? That's certainly within their rights.

 

[mrsklamc]

Formula is probably a high-fraud item b/c it can be used to make meth. I'd guess that's why. If they were going to pay shipping on the return, what's the problem?

I think it's kind of silly to say "I won't return things you just lose my business." To quote Sesame Street from when I was a kid, "It's a fact of life, that you have to face, people make mistakes."

 

[chiefmickeymouse]

Formula is probably a high-fraud item b/c it can be used to make meth. I'd guess that's why. If they were going to pay shipping on the return, what's the problem?

I think it's kind of silly to say "I won't return things you just lose my business." To quote Sesame Street from when I was a kid, "It's a fact of life, that you have to face, people make mistakes."

I had no idea formula could be used to make meth. Learn something new every day.

I was a big Amazon user until Prime came along. It seems like they are asking you to pay for something you used to get for free (fast free shipping for purchases over $25). Now, it might be free, but it isn't fast. I did the trial and once I found out the free Kindle books are only 1 a month and there wasn't anything I wanted to watch on streaming, it came down to paying $80 for what I used to get for free. I ordered from Amazon at Christmas, but I haven't even been on the website in months.

 

[dis-happy]

I don't see what the big deal is to return something with a shipping label. As for the dent, it's quite possible the manufacturer dented it and the amazon person didn't notice when it went into the box. Can't tell you how many times I've brought home a dented can from the store because I didn't notice it.

And here's my most recent amazon story...
Last Thursday I was at a friend's house with a group of kids and moms. One mom showed me a gadget she had. It was great and I immediately opened up my iPad to order from amazon. This was around 4 pm. I used my free 2 day prime option, and it was an $8. item, somewhat bulky.

My mail was delivered at noon the next day and the package was already in my mailbox!


Then there's the time I ordered a queen sized foam mattress. It weighed about 40 pounds in a huge box (not a full mattress box because it was compressed, but big enough box for my 4 year old to play in and around for several days). for only $3.99 extra it was delivered it one day. Awesome!

Love Amazon, love prime.

PS the kids have Kindles and love the free app,of the day. We never have to pay for games.

 

[DESKRoberts]

I was a big Amazon fan when being a member of Amazon mom was free and you got 20% off off a subscription of diapers plus free 2 day shipping. Then without any notice the discount went away and it wasn't free 2 day shipping anymore unless I paid for a prime membership. It wasn't worth it for me- now I rarely buy anything from Amazon. Used to buy a lot from them when I had the 2 day shipping.

 

[angwill]

slipping. Is it just me ? customer service pretty nasty.



Not an individual seller but actual AMAZON. Shopping on line not fun anymore.

Over the years and as recently as a week ago my contacts with Amazon CS has been nothing but wonderful. They have been so much more caring and quick to fix issues than any other company I have dealt with. Maybe you just got a bad CS rep?

I read futher on the issue and I am guessing it is because it is baby formula. That is a whole new ballgame. There are some weird regulations on baby formula so that may be why they need it back. You should ask I am sure they will tell you. I did once get a couple can's of coffee from Amazon in metal cans that were dented pretty badly but I just used them since there were not holes in it or anything. Now I wonder if I called and complained if they would have just replaced them or made me ship them back? Honestly, I would have no issues shipping it back if they sent me the label and sent out the UPS driver to pick it up.

 

[grumpyvet]

I have been buying from Amazon for many years, and have never had a problem. The few times that I have contacted them due to an issue, resolved in one phone call.

I never got a free TV, but have, on occassion, gotten a bonus something in my box. I contacted them as a "heads up" and have been told each time to keep the item to make up for my inconvenience.

Never have I found it inconvenient to get a freebie.

 

[wiigirl]

I have been buying from Amazon for many years, and have never had a problem. The few times that I have contacted them due to an issue, resolved in one phone call.

I never got a free TV, but have, on occassion, gotten a bonus something in my box. I contacted them as a "heads up" and have been told each time to keep the item to make up for my inconvenience.

Never have I found it inconvenient to get a freebie.

Me neither...

 

[angwill]

I have been buying from Amazon for many years, and have never had a problem. The few times that I have contacted them due to an issue, resolved in one phone call.

I never got a free TV, but have, on occassion, gotten a bonus something in my box. I contacted them as a "heads up" and have been told each time to keep the item to make up for my inconvenience.

Never have I found it inconvenient to get a freebie.

Lucky you I have never found a freebie in my boxes.

 

[PaulaSue]

I'm not a prime member and have dealt with cs many times because of dd ordering books or app by accident on new iPads etc. op I would call back if you are not happy with your outcome. Amzn is a customer driven company and wants to make it right. I should know I hear the speech every day at start up.