Am I just being unrealistic?

[ryansstitch]

Hi all, I wonder if any of you can maybe point me in the right direction about who I should discuss the condition of my room with. This is our first stay onsite, and I have ALWAYS wanted to stay at the Yacht or Beach Club resort. We're at YC. My room, although pretty, has some really funky things going on, like cracking peeling "brass" coloring on the doorknobs to and from the bathroom. Mysterious hot pink paint on one side of it also. There are various deep dents, scratches and long (what looks to be) marker marks around the room too, especially on the doors and some furniture. It definitely looks like it needs love and new paint, well, in some cases wallpaper. The carpet looks super clean, though, which is a relief for me! This is our 3rd day, and thankfully whoever cleaned our room today got rid of the hair on the walls and bathroom floor that was here when we checked in. Other people's hair grosses me out.. I don't want to be a nitpicky pestering guest, but I wonder if I should talk to someone about the state of disrepair the room is in. I understand sometime in the future there will be a renovation, but in the meantime, these rooms still cost a pretty penny to stay in. I'm sure mine is not the only one.

 

[Ceryssa]

If it's enough to bother you, it might be worth mentioning to the front desk or at least emailing Disney about when you get home. As you said, the hotel is scheduled for refurbishment soon, but it might not hurt to call attention to things like marker on the walls and furniture. Since you've been there three days now I'm not sure what they could do for you but if nothing else pointing it out might make them pay better attention to these things. And yeah other people's hair left behind=yuck.

 

[ryansstitch]

Thanks, I think I will mention it to someone. I didn't realize it was due for renovation until right before we got here, but it's not quite as magical as I expected. Although, it is kind of 2 separate issues. Not great bathroom cleaning, and then a room that needs love...would I crop by the same desk as is used for checkin?

 

[ryansstitch]

Sorry, "crop" is supposed to be stop

 

[don terris]

while you have to expect some dents and things over time the room should still be clean. If there is hair all over the bathroom I would have called guest services and tell them to send someone over to either give you a new room or clean that one. at the price we pay to stay at these hotels the least we can expect is a clean room don't let them get away with it.

 

[minnie mum]

I understand completely about any Housekeeping issues, like the hair in the bathroom. Glad they fixed that for you. Any other Housekeeping issues deserve a prompt call to Housekeeping, not Guest Services. The former is a direct line to the Housekeeping department. The latter (or even the Front Desk button on your room phone) only gets you to a call center that isn't even on property)..

As for the general worn condition of the room, its unfortunate when you pay the exorbitant rates demanded by the "Deluxe" resorts. Unfortunately they are really deluxe only by Disney standards. And there are reasons why you see frequent threads asking which resorts have had the most recent refurbs or are due for one. I'm not sure what you could expect them to do if the whole resort is due for a refurb soon. One room will likely be as bad a the next. It's always good to point out realistic shortcomings, so they can deal with them in the future, but I doubt you would get more than an " I'm sorry you don't like your room" from them.

 

[ryansstitch]

I just I I just wish I had done it earlier. We drove down and got stuck in a few hours of horrible traffic while technically only 45 minutes away, so we were done the first night, second night I had a migraine, so I wasn't going anywhere to talk to anyone I didn't have to! Third night I had food allergy issues. Now I'm finally 100% here. I totally understand wear and tear is a part of having rooms in use, and I certainly don't expect them to toss out furniture everytime a suitcase bumps into something. I would just want to let them know how disappointed I am that they didn't clean very well between guests and that there is some notable damage that could eAsily be remedied, like the marker. I know some people have different financial means, and may not care, but others of us have to be shrewd about what we buy, and I feel a major expenditure like this should be respected by at least maintaining those things which reasonably can be. Guess I just figured out what I want to say!

 

[ryansstitch]

When I realized it was due for refurb, I naively assumed it meant that the already well maintained rooms would just be made prettier or more modern, so I didn't worry about it. I get it now, and won't make that mistake again.

 

[Wood Nymph]

When I realized it was due for refurb, I naively assumed it meant that the already well maintained rooms would just be made prettier or more modern, so I didn't worry about it. I get it now, and won't make that mistake again.

To be fair, not all of the rooms at the YC are as bad as the one you are in. We had a very clean room that was in very good condition when we stayed there last September. I would go down to the front desk and ask to be moved if it really looked shabby.

 

[RustManFan]

I would tell the front desk about it and maybe see if you can change rooms. Sounds pretty lousy to me

 

[bumbershoot]

If you're going to tell the front desk, walk TO the actual physical front desk. Do NOT call. Calling doesn't get you anyone on property or even necessarily in state (and they do lie about it).

Or call Maintenance. I think it's the same button as for Housekeeping, so just press that button and ask for maintenance.

 

[LaurEm378]

I was given a room like that at BLT last year. Really banged up and in disrepair, and filthy (other peoples mess, hair, fingerprints, pizza sauce on the curtains, dead spider in a web hanging from the table, etc). I have a hard time complaining but I did complain multiple times--I don't want to live in anyone else's mess! Housekeeping came back a few times but when I checked out, the same dead spider was hanging from the table and the same lollipop was stuck to the carpet. It was gross and a really bad experience for the price we paid to stay there, so I don't blame you one bit for being disappointed.

When I got home I wrote a letter detailing all those issues (with plenty of praise for what WAS great about my trip, including a stay in a well-maintained room at YC). I got a phone call a few weeks later from an excellent CM who asked me to re-tell the whole story, and who offered compensation for my nights at BLT. I didn't ask for compensation (though it was appreciated) -- I just wanted to sleep in a clean room.

She mentioned that if I ever had issues like that again, I should insist on speaking to a manager at the desk. They're the ones who need to know if housekeeping is slacking, or if a room is in poor shape. It's unfortunate but complaining to a random CM at the front desk isn't very effective; they'll send housekeeping again but that's about all they can do.

I'd go down and speak with the front desk manager. It's not wrong to express your disappointment about the room, or to say "Hey, my room was not cleaned properly upon checkin." Even if the room is clean now, the manager should know that housekeeping dropped the ball...and there's no way your room was the only one they skimped on that day. They can't fix what they don't know about.

And really consider writing a letter to WDW once you're home, even if the situation is resolved while you're there.

 

[oceanmarina]

I would tell the front desk about it and maybe see if you can change rooms. Sounds pretty lousy to me

I agree, speak to the manager. When we checked in AKL Kidani Villas, I found several hairs in the tub. I called housekeeping and they never cleaned it. Another day they never cleaned our room despite me calling housekeeping at 9 am to request the room be cleaned. We got back from the parks at 5pm & it had never been cleaned! The manager gave us 1/2 off of one night off our bill , came to $300.00. I appreciated that they did something for our inconvenience.

 

[AThrillingChase]

I emailed after staying at the CR garden wing. It was really, really banged up in there. Way beyond even an older motel 6. I was paying about rack rate too due to princess half marathon weekend. I didnt ask for any compensation, just said it was in a sad state and I was dissapointed. They actually called and gave me a $250 credit. I was nice about the whole thing so I was surprised!

 

[ryansstitch]

Right after I posted this, I was getting my daughter dressed, looked in a shelf and found more hair...it's obviously not ours as I have found wavy brown hair, straight black hair. My daughter and I have very curly hair. Dark brown and red... Yuck again! I didn't want this to take over our trip, but after dinner I'm headed down there

 

[jenrose66]

Hi all, I wonder if any of you can maybe point me in the right direction about who I should discuss the condition of my room with. This is our first stay onsite, and I have ALWAYS wanted to stay at the Yacht or Beach Club resort. We're at YC. My room, although pretty, has some really funky things going on, like cracking peeling "brass" coloring on the doorknobs to and from the bathroom. Mysterious hot pink paint on one side of it also. There are various deep dents, scratches and long (what looks to be) marker marks around the room too, especially on the doors and some furniture. It definitely looks like it needs love and new paint, well, in some cases wallpaper. The carpet looks super clean, though, which is a relief for me! This is our 3rd day, and thankfully whoever cleaned our room today got rid of the hair on the walls and bathroom floor that was here when we checked in. Other people's hair grosses me out.. I don't want to be a nitpicky pestering guest, but I wonder if I should talk to someone about the state of disrepair the room is in. I understand sometime in the future there will be a renovation, but in the meantime, these rooms still cost a pretty penny to stay in. I'm sure mine is not the only one.

We stayed at YC in 2013 for a work conference that DH attended. I was surprised by how shabby the rooms were. Like you said, peeling brass, tired walls and wallpaper. The cabinet that housed the fridge had a broken door. Plus the halls looked shabby and old. We enjoyed our stay but we both agreed that had we paid for the room we would be super disappointed.

 

[kandb]

That is crazy! And Disney should be ashamed of itself for charging almost $500 a night for rooms in that condition. Can you imagine what Disney brings in per day for one of its deluxe hotels? Has anyone any figured an estimate of how much a deluxe resort takes in? Probably make me

 

[Aurora0427]

Definitely walk down to the front desk and ask to speak to a manager. Unacceptable.

 

[toodycat]

This is not OK. Snap some photos with your phone and go speak to the CMs at the front desk or the housekeeping manager. Say that you are disappointed, that this room does not align with your idea of Disney's quality, that the housekeeping is shoddy and the hair gross and unsanitary. Add that you would not be able to return to the YC or recommend the property to friends. They should change your room. That said, I hope your family has a magical time at the theme parks.

 

[Mousemommy1]

I was given a room like that at BLT last year. Really banged up and in disrepair, and filthy (other peoples mess, hair, fingerprints, pizza sauce on the curtains, dead spider in a web hanging from the table, etc). I have a hard time complaining but I did complain multiple times--I don't want to live in anyone else's mess! Housekeeping came back a few times but when I checked out, the same dead spider was hanging from the table and the same lollipop was stuck to the carpet. It was gross and a really bad experience for the price we paid to stay there, so I don't blame you one bit for being disappointed.

When I got home I wrote a letter detailing all those issues (with plenty of praise for what WAS great about my trip, including a stay in a well-maintained room at YC). I got a phone call a few weeks later from an excellent CM who asked me to re-tell the whole story, and who offered compensation for my nights at BLT. I didn't ask for compensation (though it was appreciated) -- I just wanted to sleep in a clean room.

She mentioned that if I ever had issues like that again, I should insist on speaking to a manager at the desk. They're the ones who need to know if housekeeping is slacking, or if a room is in poor shape. It's unfortunate but complaining to a random CM at the front desk isn't very effective; they'll send housekeeping again but that's about all they can do.

I'd go down and speak with the front desk manager. It's not wrong to express your disappointment about the room, or to say "Hey, my room was not cleaned properly upon checkin." Even if the room is clean now, the manager should know that housekeeping dropped the ball...and there's no way your room was the only one they skimped on that day. They can't fix what they don't know about.

And really consider writing a letter to WDW once you're home, even if the situation is resolved while you're there.

That room sounds horrible!! I'm glad they made it right for you.