We are staying CL at the Poly this June and because I had made my reservation through a travel agent I emailed them first to ask for planning. I received an email back very quickly saying that they would be happy to assist me. So I sent back a few ressies I needed help with and asked for ideas about in room celebrations. They emailed me back and said they couldn't help me unless I called (which they didn't say in the email). So I did and when I called she was very unhelpful. She wasn't very friendly and when I asked for help planning an in room celebration she said I should call the Disney florist. Am I just expecting too much? I know that every person's experience can be different but I thought they would be more helpful.