In a few weeks we are heading back to the world and I am really in a quandry over my reservation decision.
Secured a room with AP rate EPW at the Poly becasue at the time I made the ressie the AKL (our current fav) was all booked up.
We have stayed at the poly both concierge and non several times.
We love the resort for it's theming, accessibility to the monorail ect. but the last time we stayed there (June of 2002) we were so disappointed that I was compelled to write a letter to Guest Relations, something I have never done before. About 6 weeks later I recieved a phone call where a very symapthetic lady listened to my concerns. She apologized and assured me that our comments would be taken to heart. That was the end of that.
The next 2 times we have gone to WDW we have stayed at the AKL and found it to be a wonderful family resort, no complaints whatsoever.
I have "issues" about spending all that $$$ and not feeling that I have received adequate value for my dollars. We enjoy the "deluxe" resorts very much for all they have to offer.
We are a family of 5 and therefore require a room that can accomodate us all. In the deluxe catagory that means a room at the Poly, Contemporary, WL "Jr. Suite", AKL "deluxe" room, or GF (Do not know if those rooms hold 5 people).
I have read that many of the Poly buildings have undergone renovations in the past 2 years. I read last night's installment of all ears where the feature article was about the poly. We poured over Tikiman's site. Still I worry. One thing that to most of you may seem silly is the shower and bathrooms there.
Some have double sinks, some do not. Some have sinks OUTSIDE of the bathroom ( a huge plus when 5 people are trying to get ready), some do not.
Before someone blasts me, YES we called the front desk about our concerns and we were told that they would make a note of it (someone did bring us the two lightbulbs since there were 2 burned out- one lamp and 1 vanity) but we were not offered the possibility of moving out of those rooms. Nor did we ask- although in retrospect we should have.
On our trip in June 2002 we had 2 Poly rooms, #1802 and #1803 in the Roratonga building. (we had all 4 of our kids with us on that trip). The furniture was literally falling to pieces, 3 of the 4 bedspreads were worn & faded and had clearly visible tears. I must say that Room 1803 smelled just like our golden retriever does after he's been out in the rain! Several ceiling tiles were moldy, the sliding glass door leaked at the bottom and the rug was constantly wet there (lots of rain in June), and then there was the shower!
I am only 5'3" tall. We are not a particularly tall family in fact, yet we all had "miserable bathing experiences". The shower heads were mounted so low that one had to stoop to rinse one's hair. The water pressure was dismal no matter how much you fiddled with the showerhead and there Never seemed to be any consistant hot water delivery in the 8 nights we were there no matter what time we showered.
The top requirements for me in customer satisfaction for a hotel room are:
Is the room clean and in good repair?
Is the mattress comfortable?
Can I get a good invigorating shower?
Not much to ask when one is dropping huge coinage at a resort.
Does ANYONE know if, in the renovation process, they did anything about the showers!?!
I appreciate all input on this matter and any other concerns or comments on the Poly are welcome.
Stacilee
Secured a room with AP rate EPW at the Poly becasue at the time I made the ressie the AKL (our current fav) was all booked up.
We have stayed at the poly both concierge and non several times.
We love the resort for it's theming, accessibility to the monorail ect. but the last time we stayed there (June of 2002) we were so disappointed that I was compelled to write a letter to Guest Relations, something I have never done before. About 6 weeks later I recieved a phone call where a very symapthetic lady listened to my concerns. She apologized and assured me that our comments would be taken to heart. That was the end of that.
The next 2 times we have gone to WDW we have stayed at the AKL and found it to be a wonderful family resort, no complaints whatsoever.
I have "issues" about spending all that $$$ and not feeling that I have received adequate value for my dollars. We enjoy the "deluxe" resorts very much for all they have to offer.
We are a family of 5 and therefore require a room that can accomodate us all. In the deluxe catagory that means a room at the Poly, Contemporary, WL "Jr. Suite", AKL "deluxe" room, or GF (Do not know if those rooms hold 5 people).
I have read that many of the Poly buildings have undergone renovations in the past 2 years. I read last night's installment of all ears where the feature article was about the poly. We poured over Tikiman's site. Still I worry. One thing that to most of you may seem silly is the shower and bathrooms there.
Some have double sinks, some do not. Some have sinks OUTSIDE of the bathroom ( a huge plus when 5 people are trying to get ready), some do not.
Before someone blasts me, YES we called the front desk about our concerns and we were told that they would make a note of it (someone did bring us the two lightbulbs since there were 2 burned out- one lamp and 1 vanity) but we were not offered the possibility of moving out of those rooms. Nor did we ask- although in retrospect we should have.
On our trip in June 2002 we had 2 Poly rooms, #1802 and #1803 in the Roratonga building. (we had all 4 of our kids with us on that trip). The furniture was literally falling to pieces, 3 of the 4 bedspreads were worn & faded and had clearly visible tears. I must say that Room 1803 smelled just like our golden retriever does after he's been out in the rain! Several ceiling tiles were moldy, the sliding glass door leaked at the bottom and the rug was constantly wet there (lots of rain in June), and then there was the shower!
I am only 5'3" tall. We are not a particularly tall family in fact, yet we all had "miserable bathing experiences". The shower heads were mounted so low that one had to stoop to rinse one's hair. The water pressure was dismal no matter how much you fiddled with the showerhead and there Never seemed to be any consistant hot water delivery in the 8 nights we were there no matter what time we showered.
The top requirements for me in customer satisfaction for a hotel room are:
Is the room clean and in good repair?
Is the mattress comfortable?
Can I get a good invigorating shower?
Not much to ask when one is dropping huge coinage at a resort.
Does ANYONE know if, in the renovation process, they did anything about the showers!?!
I appreciate all input on this matter and any other concerns or comments on the Poly are welcome.
Stacilee
). We also joked that there was low pessure in the shower because the toilets were so high pressure (we were afraid they would suck us down in them!) Beds were great. We were perfectly happy with the room. BUT, I also agree, that if it is causing you to worry that much, try someplace else. 
