Just back from an extended stay at the Poly thanks to hurricane Irene. No better place to be stranded though.
We stayed Tokelau 3rd floor (our request)
Just wanted to report that they only wristbanded 1 day we were there and we were there for 10 days!!!! I couldn't believe this since i heard on the boards they had started doing it. Even when they checked our room keys they were walking around not checking at steps when people walk in like at BC. So it was really a hit or miss if you were checked they couldn't get to everybody and they only did it for a certain amount of time. This was disappointing b/c the pool was always crowded.
Now I know first hand what people would complain about. Especially at night when there aren't any lifeguards.
I only had 1 disappointment during our trip. When I went to the front desk to extend our trip for 2 more nights I told the CM I just wanted the same rate I had payed all week b/c I got a 40% off pin. The CM I spoke to seemed new and got someone on the phone to ok it. She said yes and I thought I was all set. I didn't think it was that huge of a request since it was the hurricanes fault I needed to stay. There were lots of other people in the same boat.
She said I was all set and sent me on my merry way and I had to ask her for a receipt!!! Good thing I did b/c she didn't charge me the same rate now I was getting a little aggrivated. She went for help from another CM and he sent her on her merry way and said he would take care of me. Thank God! He said they were giving everbody the same rate due to circumstances. He told me to come get new keys tomorrow.
Well we p/u new keys they didn't work. Got new keys again didn't work. They said maybe it's the door. NOT!!! We went EP that day only DS could get through other keys didn't work had to wait for new temp. ones! Needless to say this was not a fun day. When DH went to complain they said they will credit us for our inconvience. I wasn't sure how much this would be but the day we checked out they OWED us $$$!!!!
We had charges on our room card and we had internet access for like 4 days. It must have been aroun $200. So they did fix it. Was Happy
Sorry so long but wanted to share experience.