Almost lost my most important ADR ! Help !

[roxazul]

I had CRT for DD's birthday in september but it showed 2 adults (instead of 1 adult/1child) when I went online, & I know that I had specified it when making the ADR by phone.

So I called yesterday to modify the ressie, got a CM who did'nt know how to do it & could'nt help but put me on hold. I just got a very bad feeling about it when she cut off the line while I was on hold. I went online and, sure enough, she had cancelled the ressie

I called again & again, spoke to 3 different CM explaining my case & thankfully got it back, with a different conf#. Went online & everything was showing corrrectly. Last night, a CM called home to give me a new conf#.

When I go online I now see 2 identical ADRs with different conf# ??
What should I do ? I'm so scared to loose it again if I call

Is Disney gonna cancel one automatically (if so, when) ?
Should I cancel one myself online ? but then, which one ?

I'm so upset right now, this is the birthday gift for DD (with BBB prior to CRT) so I just can't loose it !!!!!!!!!!!!!!!!

 

[ROEDISNEY]

I would call again just so I felt better about all this.

 

[disneygirlinnj]

Um...if it's CRT then your credit card is on hold. You have two identical ADRs which means that one of them will be a no-show and your card will be charged for the missed ADR as well as the one that you actually attend. Defininitely call and sort it out!

 

[roxazul]

Can I ask to speak to a particular CM when calling, I just know his first name

cause I definitely don't want another /$%$&?%? CM who will mess up with my ADR

 

[disneygirlinnj]

the majority of them are competent. all the ones i've had are, minus one. if you realize that they're not getting it...tell them that you have another call and that you'll call back. you can try asking for the same CM but he might not be working today or on teh phone already.