All BWV- STUDIOS now are without refrigerators- Only COOLERS?

[PKS44]

I will just add this to my list of things that MS agents have been completely wrong about.

Yes- I hope you are right. I contacted Member Services again a few minutes ago and they said that ONLY THE HOTEL SIDE has beverage coolers instead of refrigerators. That the Villas all have refrigerators. (as they should) I hope this MS rep knows what he is talking about. Based on what people are posting on this thread I suspect "Krystal" needs some additional training.

 

[Cyberc1978]

Yes- I hope you are right. I contacted Member Services again a few minutes ago and they said that ONLY THE HOTEL SIDE has beverage coolers instead of refrigerators. That the Villas all have refrigerators. (as they should) I hope this MS rep knows what he is talking about. Based on what people are posting on this thread I suspect "Krystal" needs some additional training.

Glad you got clarification.

It won’t be first time and certainly not the last time frontline CM’s provides wrong information.

 

[Girlstar30]

Cant tell you how many times chat has given us wrong information... see thread about commercial renting Their latest mistake also resulted in Disney refunding me OTUP purchased earlier this year Best to call

 

[keishashadow]

Just got home yesterday from a week-long stay in a BWV studio and we had a fridge not a beverage cooler. I think the cast member was mistaken.

Our resort view studio @ BWV (checked out 9/19) had the refrigerator

 

[Cfabar1]

My understanding was DVC acquiesced to the community and replaced the resort view VGF beverage coolers with refrigerators.

But maybe I am mistaken?

 

[CarolynFH]

My understanding was DVC acquiesced to the community and replaced the resort view VGF beverage coolers with refrigerators.

But maybe I am mistaken?

I think that CM was mistaken, not you.

 

[muppets3d]

The resort studios at VGF have mini fridges. They simply don't have a freezer compartment. But they are true refrigerators.

I will debunk this myth to the ends of the world - almost as vehemently as I debunk the "most people only keep their contracts for 8 years" myth.

If you are in a DVC room you should expect a refrigerator of some description, not a cooler. If you receive a cooler, call the front desk and ask for a replacement. Even the broom closets - I mean tower studios - at Riviera have small dorm refrigerators, not beverage coolers.

 

[muppets3d]

I will just add this to my list of things that MS agents have been completely wrong about.

When I worked in customer service I was trained to say, "I don't know but I will find out, hang on"

For some reason Disney has trained its cast members they have to have an answer - even if it's a wrong answer - when guests ask something. There is nothing wrong in my mind with saying "I don't know, but if you don't mind holding for a moment I will find out"

 

[Girlstar30]

When I worked in customer service I was trained to say, "I don't know but I will find out, hang on"

For some reason Disney has trained its cast members they have to have an answer - even if it's a wrong answer - when guests ask something. There is nothing wrong in my mind with saying "I don't know, but if you don't mind holding for a moment I will find out"

Ive noticed this as well

 

[PolyRob]

My understanding was DVC acquiesced to the community and replaced the resort view VGF beverage coolers with refrigerators.

But maybe I am mistaken?

The resort studios at VGF have mini fridges. They simply don't have a freezer compartment. But they are true refrigerators.

Yes, when Big Pine Key first opened the resort studios had the black beverage cooler like cash rooms and no microwave.

Now VGF resort studios are equipped with a mini fridge and a microwave.

This is the mini fridge:

 

[muppets3d]

Yes, when Big Pine Key first opened the resort studios had the black beverage cooler like cash rooms and no microwave.

Now VGF resort studios are equipped with a mini fridge and a microwave.

This is the mini fridge:

And to me they work better than the mini fridges with a freezer compartment. Especially better than the small dorm fridge in the tower studios at riviera. That thing froze my milk solid lol.