That's what I thought too, but we returned it with the tank full
Thanks for your input. I will call them on Monday and find out what is going on. Like you say, I'm furious I wasn't told about this charge when we returned the car. I know it's only £60, but it's the principle of the matter. The whole point of booking with US Rent A Car was to avoid any extra fees.We had this trouble with Dollar (we booked through Airline Network), except we were charged £692 without being told about it!
I contacted Airline Network as they were the booking agent. I would contact both companies about this amount however, as with ours I think we have been charged for the cost of the car we had already paid AN for, but yours seems like something added as an extra.
It is very annoying when it just appears on your statement - why they don't point it out when you return the car is beyond me as at least you have an opportunity to object if it is wrong.
I also contacted the credit card company, they said they would intervene as I was saying the transaction was not authorised by me but they said they would only do something if the travel agent weren't able to resolve it.
Good luck
I can't remember, but we might have returned it later than we originally booked it for, BUT we also collected it (much) later than booked for (flight was very, very delayed on the way out). So we didn't go past the original collection time but might have gone past the originally booked times, if that makes sense.Were you late returning the car?
sometimes a few minutes past the original collection time will generate an extra days rental plus taxes
We hired our car through Alamo in April and booked the all inclusive, all singing, all dancing insurance. DH went to pick the car up - and was fully aware that there was nothing else to pay. He was asked to sign in 3 places for them to release the car, which he did. He was ONLY asked to sign to accept the car - nothing else was mentioned - and he assumed that as everything was pre-paid for it was nothing more than that. (If you knew my DH there is NO WAY he signs for anything without checking everything in triplicate!)
On our return they had charged his card £60 - we eventually found out that one of the so called "car acceptance" signatures was actually a signature for breakdown cover!!!!!
When we raised the query with the TA and CC people and said that we regarded this as theft from us, because he had signed the paperwork there was nothing we could do.
Expensive lesson learnt on our part.
Hope you manage to get this sorted.
I asked about gas when we collected the car; the man said we could return it empty and have the fuel billed or return it full and pay for the gas ourselves.
