OK, this brought back memories. One trip, I booked a full size SUV for our family of 6 (and we have a wheelchair). I told the kids,wait until you see what I rented! We got to
Alamo, and walked around, where is the full size SUV row?? Finally we asked, and they said, they had to bring those out. We saw one, parked by the office, but that was not for us, they said. They made us wait for 10-15 minutes, and kept bring out smaller SUVs. At the time, my reservation said it was supposed to seat 7.
It was in the 90s, and so hot, DS in the WC was melting. We got into a huge argument with Alamo. I kept asking for the FS SUV, and pointed at the reservation, and they pointed to the small print
"OR similar". I said, I do not care the make and model, but similar means it seats the same # of people. I should point out, we got the reservation pretty cheap, say $225/week (Costco) and I think that was the issue. Finally they said, take a minivan then. We ultimately agreed to take a large Toyota Sienna, it had a big storage area in the back for the chair. The employees were mostly awful that day, it was really bizarre. (One did apologize to us, off to the side, away from the manager)
I have rented from Alamo since many times (they are usually the cheapest via Costco, and I like to pick my own car). Never had another issue. Now I book a mid SUV for just me and DS in the WC, and I pick the car so no worries. I think this was a freaky weird event, but one I won't forget.