I may be able to help, a little. We ALSO booked the full size SUV, that was supposed to be an Envoy XL, or similar, and it said it would seat 7 adults, PLUS hold 3 large bags, and 2 medium. I still have the printout of that vehcile descrption, from the
Alamo and National websites. I also became nervous, when after booking it months in advance, I saw the description change on the site, to seating and holding far less. We arrived at Alamo on August 4th, and we had to fight with them for well over an hour about this situation. We had our reservation, we are *********** members too, and I had my printed vehicle description. We had to callover several members of management. They told us for over an hour that the vehicle was "coming". (I am sure it was not) They kept offering smaller vehicles, we have 6 adults, and a wheelchair, and we said we would take the size we reserved, or larger, NOT SMALLER. It was over 100 degrees, and they let my one child sit there in his wheelchair, in the 100 degree heat, while this went on....... They showed us a regular minivan, we said NO. The employees were nice, they wanted to help, we could tell they thought we were right, it was the manager who would breeze by, and say they were not required to help us, because of the "OR SIMILAR" on the reservation. WE said similar means it seats the same number of people, and holds the same bags, just a different make or style. FINALLY they gave us a 8 seater minivan, the Toyota Sienna. This minivan is AWESOME for large families. I cannot say enough how great it was, and they finally did satisfy us. So, I would say, bring your paperwork, and be prepared to fight. I can only guess they somehow made a mistake on the vehicle descriptions, but how odd that it was on both Alamo and National.
Plus, I was asking Alamo, what is difference between the SUVs anyway? They have Mid size, standard, full, and premium. It is all a little hazy, as they said the vehicle that was "coming" all that time, was actually the standard suv.... They said, they NEVER have the full size SUVs on their lot, they always have to call for one, it is a special vehicle. HUH? They had several Surburbans there, they said those were premiums, and they were the size we thoguth we reseved. And there were people coming in, while we were waiting all that time, disputing huge rental car bills. People who paid $800 and up for a week! Some seemed very confused, one was talked into a larger car for $30 more, but did not understand it was $30 more a DAY. (some people do not travel alot, do not read the small print, or do not speak good English, and they are taken advantage of, in my opinion)
GOOD LUCK
Even with 8 passengers there is still a decent amount of room for luggage.
