First off let me say that for those of you who love the AKL don't get mad at me because I didn't love it. My wife and I love all things Disney and we had planned our trip we took in April for a long time. Since we had not been to WDW for years (this was to be only our 2nd time going as a family) we wanted to make this a very special trip. So as a family we went online and looked at pictures watched the DVD Disney sends you over and over and finally decided on a resort for our trip, Animal Kingdom Lodge! My daughter who is 14 loves animals my son who is 11 does too, and my wife and I though it would be really cool to look out the window at African wildlife. So I made our reservations. Due to the fact that my wife is a teacher and the way I have to take my vacation time we had to go over spring break this meant that I didn't get any savings on our room, needless to say I spent a ton of money on a deluxe savanna room (it will be worth it for the view I thought). After all our planning and dreaming about our big family trip to WDW we finally arrived! Right out of the box we hit a snag, I had requested a room as close as possible to the entrance because we were travelling with my brother-in-law who is handicapped. I was assured at the time I made my reservations that this request would be met so I didn't even mention it when I checked in, I thought that was done when I booked the trip. Well, I got my little resort floorplan map with the section circled where our room was and off we went to see our room and our view! Let me tell you AKL is HUGE! I had no idea how far from the lobby our room was till I made the walk! When I tell you it took my brother-in-law 15 mins to get to the room many of you will think I am exaggerating, well I'm not. The room itself was very nice we had the queen bed with bunk beds and a folding sofa bed, and I already knew the rooms were a little smaller then the other deluxe resort rooms so it was what I expected. We all rushed to the windows to see the animals. Well there they were, it was like we were worlds away looking out at an African savanna. I was quite impressed and I don't think there is another resort anywhere that would compare. So after a small rest and spending a little while looking at the animals with the family I went down to the lobby to see if I could do something about our room location. Keep in mind it was not that we were too far from the elevators because they have a set of those about mid way down each arm of the huge horseshoe shaped building. Its the fact that there is just one bus stop at AKL and it is just off the main entrance so we would be looking at this 15 min journey every time we went anywhere. I go to the front desk find a CM and explain the problem. She types on her computer for a while and tells me "sorry there is nothing available closer to the lobby today", however we can do a room switch the following day. Not what I had hoped for but, ok (after all it is spring break and I know the hotel is booked solid). So off we go and enjoy our first evening at WDW. Next day I call the front desk to find out what the procedure will be for the room switch and the CM on the phone has no idea that we are supposed to move our room today. Huh! this is Disney right? I trudge back down to the front desk. I am still not upset because I know Disney will get this fixed. I have never had any reason to complain about Disney customer service. The CM at the front desk goes into a door behind the desk and comes back out with a supervisor and together they come up with another deluxe savanna room. It's only about half the distance as the first room though still a bit of a hike. The supervisor explains to me that when I made my reservation there was no notation in it about having a handicapped person with us. So I guess what she was saying was the booking CM was where the real mistake was made. She offered no excuse as to why no one was aware that I had made an arrangement the day before for a room swap though and seemed to doubt me. I felt like this CM was questioning my word on these events like I was trying to pull something. I'm a police officer and I'm not in the habit of lying about anything, I guess I am a little sensitive when I feel like some one is questioning my integrity. By now I'm a little less happy but still my sprit is very high I am on vacation in WDW after all! So far we have only been a little inconvenienced in that we had not gotten to unpack since we were going to move etc. and I've had to make two trips to the front desk that each lasted about 40 mins or so. Then I find out that they want us to check out of our room before 11 am just like we were going home except they will store our bags and re-check in at 4 pm . I'm a little bummed at this news because we're now going to be like homeless people on vacation, with no room to go back to to change etc. for the better part of our first full day at WDW. So I go back to the room to tell my wife what is going on. She was not happy. My brother-in-law had decided that he didn't feel like going to the parks and wanted to just stay in the room to watch TV. (He is a little like the character in Rainman when it comes to some of his TV shows). Sure we would be able to coax him out with us, but my wife is of the mindset that the least Disney could do is let us keep the room we are in until our new room is ready. In fact she says I should have insisted on that. So I get on the phone and ask to talk with the supervisor I was just speaking with and explain how David (my brother-in-law) is a little stressed with all the travelling and wants to chill out watching TV. She agrees with this request, so we are all set. The move actually goes pretty smoothly but doesn't take place till about 5 pm because they had to shampoo the carpet in our new room. Thank goodness we were allowed to keep our old room. So we get our new room and settle in. We had the dining plan for this trip and when we went to the parks on our move day we used a couple of counter service points and a snack or two. When we moved we have to get new room key cards right? You may have guessed what happens next. They get screwed up our DDP in that our totals for our DDP don't get transferred properly. Gah! Now it's my wifes turn to go to the front desk (we discover the problem when we get our dinner receipt) and she is the family accountant. She gets a whole new CM and the problem has to be resolved over the next 24 hours something to do with they can only add so many points per day or something. He tells my wife not to worry he will handle the transfer himself and won't forget any of our points. Well this CM was the first one we delt with that actually did what he said he would do when he said he would do it! I was regaining my faith LOL. So was this an AKL problem? probably not, I know we were just a little unlucky. But they really never fixed the problem with the room they only met us halfway. I booked this trip far enough out that I am sure we could have gotten a room just a step off the lobby had the first CM done what she was supposed to have. With all this aside the ALK lodge was still a little bit of a disappointment to me though. It is beautiful and very unique as far as resorts go. Its just that it was almost as expensive as staying at the GF, and the WL would have cost us a little less during the same time frame (my wife wanted to stay at WL). The rooms at the moderate resorts are just as big and we could have stayed longer for the same money without missing any amenities. Did you know they don't have any drinking straws at AKL they are banned? Slushy drinks without straws just aren't the same. And I hate to say this, you really get used to seeing Zebras, Giraffes, Ostriches and those giant horned african cows pretty fast and the novelty wears off, at least it did for us. I know the whole tone of my post was a little negative so I want to finish by saying we had a wonderful trip in April. I doubt I'll ever stay at AKL again unless I get a free trip or something.